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PSA: Prior FreedomPop Free users cancel your account or you may get charged.

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Below is an excerpt of the email that I received. Basically, if you don't pay $10 to get the Premium SIM to switch to a pathetic free plan (10 minutes, 10 texts, 25MB data) by May 1, they'll automatically switch your account to a $3.99 monthly plan and charge the credit card on file. I received this message even though I haven't used my free account in over a year. To cancel, call customer service at 888-702-8302. Very shady business practice to begin charging customers and I question the legality of it. Regardless, consider saving yourself a potential hassle and cancel your account





Action Required for Changes to Your Account

We hope you are enjoying your FreedomPop service and want to inform you of some upcoming changes to our free plan.


In order for us to continue passing on the best value to all of our subscribers, we need to make changes that will have an impact on those enjoying our current free tier.


Don't worry, FreedomPop will keep a free tier! But recent rate changes on our data network provider, together with our superior buying power on our largest underlying carrier, make a free offering only viable on our Premium network going forward.


For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.com.


If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.
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Created 04-06-2021 at 10:10 AM by kj001d
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Joined Dec 2010
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> bubble2 129 Posts
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tampupu
04-18-2021 at 03:31 PM.
04-18-2021 at 03:31 PM.
Can I use my top-up credits to pay the New 350mb $3.99 monthly plan? or will it charge from my credit card.
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Joined Apr 2013
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powerbook
04-18-2021 at 07:03 PM.
04-18-2021 at 07:03 PM.
Quote from tampupu :
Can I use my top-up credits to pay the New 350mb $3.99 monthly plan? or will it charge from my credit card.
I contacted FP about it. They said they will transfer Top up to new sim as credit balance but don't know how it can be used..??? Stay away from FP. For porting out FP number, use 1XXXXXXX (your phone number) and 9999 as pin.
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Last edited by powerbook April 28, 2021 at 10:07 AM.
Joined Jul 2003
L9: Master
> bubble2 4,684 Posts
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jjmai
04-26-2021 at 12:08 PM.
04-26-2021 at 12:08 PM.
For legacy SIMs, go here to cancel:
https://my.freedompop.com/setting...unt-status

Instruction here:
https://support.freedompop.com/hc...ur-account
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Joined Feb 2010
L4: Apprentice
> bubble2 387 Posts
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leoninto
04-26-2021 at 12:30 PM.
04-26-2021 at 12:30 PM.
Just cancelled my account (online through the legacy website). Haven't used it in years, but saw the email that they would charge 3.99. Cancelling is easy, no hassle and within a few min, the billing/plan sections update to show you have no plan.
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Joined Oct 2006
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> bubble2 9,412 Posts
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SamKQboro
04-30-2021 at 08:50 PM.
04-30-2021 at 08:50 PM.
Heads up if anyone forgot to cancel their plans before they get charged!
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Joined Feb 2021
L3: Novice
> bubble2 203 Posts
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NoDa
05-01-2021 at 03:23 PM.
05-01-2021 at 03:23 PM.
I signed up in Nov 2016, last used Nov 2017 as service was degrading for me. Stopped using devices/sims for nearly 3.5 years. Woke up to 2x $3.99 charges today, never got notification, probably because spam mail account expired.

PayPal refused to reject the charges saying I had set up recurring billing for them. I couldn't even log into FreedomPop site, said email was invalid even with password recovery attempt. Finally found an alternate site to log in with and then it showed I had no phone numbers associated and both phone/sims marked inactive due to dormancy and to click a button if I wanted to bring them back. So how could they charge me for something I wasn't using and couldn't use.

I submitted a complaint on their site now (as well as an email earlier that hadn't been answered). Waiting to click cancel because I don't want that to lock me from the account entirely preventing communications with them or cause a change the current state that shows they're inaccessible/inactive anyway,

Total scammy move on their part.
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Last edited by NoDa May 1, 2021 at 03:27 PM.
Joined Dec 2012
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Benelias07
05-03-2021 at 01:20 PM.
05-03-2021 at 01:20 PM.
got hit with 3.99 on 5/3 which is my usual billing date. have few other accs still on free plan, i hope they will also get hit on the billing dates, most of my accs have some invalid cards, so just leaving them as is, to see what happens.
though 3.99 plan says 350mb, usage tab shows 600mb available (550mb + 50mb friend bonus) not sure if there is any extra bonus offers.
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Joined Nov 2006
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> bubble2 112 Posts
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motiviar
05-03-2021 at 06:51 PM.
05-03-2021 at 06:51 PM.
I clicked 'cancel my all accounts' link about a week ago. but they still charged me $3.99 today WTF
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Joined Apr 2006
Going broke saving money
> bubble2 1,993 Posts
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helius
05-03-2021 at 08:57 PM.
05-03-2021 at 08:57 PM.
Quote from motiviar :
I clicked 'cancel my all accounts' link about a week ago. but they still charged me $3.99 today WTF
Try contacting them via Twitter. They were pretty responsive the last couple times I had to contact them (first few weeks of 2021).
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Joined Dec 2007
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angel5000
05-04-2021 at 05:06 AM.
05-04-2021 at 05:06 AM.
how long does it take for port out to complete? it's been 5 days for me and i used the info freedompop CS provided.
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Joined Jan 2011
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> bubble2 338 Posts
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jefferyh
05-05-2021 at 10:54 AM.
05-05-2021 at 10:54 AM.
I wonder if locking my credit would prevent them from charging me. Do they appear as recurring charges? I was last charged for top-up over a year ago.
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Joined Dec 2007
L6: Expert
> bubble2 1,563 Posts
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angel5000
05-05-2021 at 11:51 AM.
05-05-2021 at 11:51 AM.
initiated my port the 28th or 29th of april, i think. Just finished porting over either yesterday or very early this morning.
took its sweet time!
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Joined Jan 2011
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> bubble2 338 Posts
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jefferyh
05-05-2021 at 10:28 PM.
05-05-2021 at 10:28 PM.
Quote from jefferyh :
I wonder if locking my credit would prevent them from charging me. Do they appear as recurring charges? I was last charged for top-up over a year ago.
It didn't work! Weird thing was they charged me with a few hours left before renewal. So I decided to cancel and filed a dispute with the credit card company. We'll see what's going to happen. I took screenshots of the canceling process.
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Joined Aug 2007
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Bob J
05-08-2021 at 11:08 AM.
05-08-2021 at 11:08 AM.
I was charged today. I don't even think they had my current credit card number. When I log into the account it doesn't even show I have a service. This is complete fraud. I filed it as a fraudulent transaction and requested a new credit card.
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