https://www.reddit.com/r/tmobile/...4th_to_be/
iPhone deal is dead. Only the A32 is valid.
Samsung Galaxy A32 5G upgrade
now only available via CSR or in store:
There was no way to add to cart (only add a new line) so I had to call to get the Samsung Galaxy A32 5G upgrade. CSR told me that they take any cellular device, even the bag phone, as long as it turns on and the screen isn't cracked. Tell them that website won't let you order to avoid the $20 "service" charge.
I received a text saying my trade in has $0 value for the free Galaxy A32 5G. Is that correct?
If your phone had any trade in value, say a Pixel XYZ with $100 value, you would've gotten a one time $100 credit on the upcoming bill and they would've given you the $182 balance over 24 months as monthly credits (to sum up to the $282 value of the phone, making it "free"). In your case, there's no one time bill credit because your trade-in phone had no value so you'll receive the $282 promotional value as a bill credit of $11.75/month over 24 months. You are buying the phone for $282 paid as $11.75/month and getting the corresponding promotional credit of $11.75/mo, both over 24 months, making it "free".
Similarly, if you trade in an old iPhone 3GS or iPhone 4 for the half off iPhone 12 Mini, those will have $0 value also so no instant credit and $365 promotional credit will be given over 24 months.
For the free iPhone 12 with an iPhone 11 trade-in, I only received a trade-in value of $206 for the iPhone 11. Is this correct?
The trade-in value of the iPhone 11 is $206. You will receive the $206 as a one time bill credit on the first bill. Then you will receive the rest of the $830 promotional offer, which is $624, as monthly bill credits of $26/month over 24 months.
UPDATE 4/19/21
People keep asking this question. For the free Galaxy A32 5G phone, if your trade-in phone doesn't show in the dropdown list:
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Quote
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In the phone selection options, choose "5G Upgrade Promo All Carriers", "5G Upgrade Promo All Makes", "5G Upgrade Promo All Models".
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They finally updated their promo page today. Looks like 3 separate promos, not a mix and match max 4 total. . .
Per needgeech's post, these are the respective three promotions [t-mobile.com]. Separate promotions means you can redeem up to 4 each if your credit allows it.
- 2021 Apple Trade P7, Promo Code: T567 (iPhone 12 Mini Deal)
- 2021 Samsung Trade P7, Promo Code: T555 (Samsung A32 deal)
- 2021 Apple Trade P6, Promo Code: T566 (iPhone 12 deal)
Multiple EIPs and recurring device credits on a single line? How Recurring Device Credits (RDC) work [t-mobile.com]
- To receive Recurring Device Credits (RDC), you must purchase your device on EIP and meet any other requirements of the promotion.
- You may have one Recurring Device Credits (RDC) promo per line at a time. To get a new Recurring Device Credits (RDC) promo and keep your current credit, you must pay off the existing EIP first.
- If you pay off your EIP early, you'll continue to receive the promised Recurring Device Credits (RDC) as an account-level credit through the remaining months of the promotional credit period (up to 24 or 36 months)
Copied from Jman_100's post on reddit [reddit.com]
UPDATE 4/18/21
The free unlimited addon is rolling out in waves today. Please be patient. Some people that cancelled their paid unlimited before today are seeing free unlimited now, but ymmv.
The iPhone promo is not currently showing up online but it is available. Order via support or in store. If online you may be able to get the support fee waived due to the offer not being available on the self serve website or app. Alternatively, get confirmation from T-Force on Twitter or Facebook that ordering online will activate the promo. Then order online as usual and do the eligible trade-in. The offer should automatically apply afterwards.
(In your account's Upgrade a Line option, you can get the iPhone promo.)
UPDATE 4/13/21
As an added bonus, all credit classes will have $0 down for the free A32 5G phone offer.
UPDATE: 4/12/21
- New info has been received about the free 5G phone upgrade. The promo isn't applicable for backorders. This means that if the phone is out of stock you can't get the promo, making this a sort of "while supplies last" type of deal.
EDIT 4/18/21: online looks like you can still order the phone even though it's backordered; just confirm your trade-in qualifies you for the promotional $282 credit and you should be good to go.
UPDATE: 4/10/21
- It seems T-Mobile is doing some annoying (imo) things regarding qualification for the free unlimited data upgrade on the 18th.
- If you are already paying for an unlimited addon, it will stay paid. You will not receive free unlimited.
- If you modify the line (remove the paid soc for example) after the 7th of april, you also will not qualify. So no removing the paid soc to get the free one later.
- Only existing customers with limited data buckets and no unlimited addon will get the free unlimited soc.
- It's a one time deal. Future lines added on a limited simple choice plan won't get free unlimited, for example.
Free 5G Phone Upgrade
- New and existing postpaid customers can get a FREE Samsung A32 5G Phone when you trade in ANY phone.
- Any phone that powers on and has no cracked screen will qualify.
- Free via 24mo bill credits
- Begins April 18th and lasts through the end of 2021
- Taxes on full price ($282) due at purchase
- Limit 4 redemptions per account.
New iPhone Promo
- Free iPhone 12 w/trade in of iPhone 11
- Half off w/trade in of older iPhones as far back as the iPhone 7
- 12, 12 Pro, and 12 Pro Max included
- iPhone 12 Mini is also half off w/trade in of any old iPhone
- No Add a line necessary
- Begins April 18th
- Ends May 1st
For the iPhone 12, 12 Pro, and 12 Pro Max :
$830 credit for trading in iPhone 11 Pro Max, 11 Pro, 11
$415 credit for trading in iPhone XS Max, XS, XR, X, 8 Plus, 8, 7 Plus, 7, 7.
For the iPhone 12 mini
$365 credit for trading in 6s, 6s Plus, 6, 6 Plus, SE1, and SE2, 5S, 5, 5c, 4S, 4, 3GS, 3G, Original iPhone (and presumably new model phones also).
Note: For iPhone offers, the trade in offer will only appear after you select the device to trade in. Login -> Upgrade -> Pick new phone -> Select trade in.
Unlimited TradeUp
- AT&T and Verizon customers on a limited data plan can switch to T-Mobile and pay the same or less for unlimited 5G
- Existing T-Mobile or Sprint customers on an older data-limited plan will be upgraded to unlimited data for free. Not a plan change, just an unlimited data add-on
- New customers switching from competitor will be placed on Magenta Essentials for 3+ lines or a unique promo plan. Unique plan will be 1 line for $50 or 2 lines for $80. +$25/mo per additional line. Customers with cheaper plans on a competitor can submit a bill to get an extra $5 off on single line plans and $10 off 2+ line plans.
- Begins April 18th
- Price will never go up due to the change
For A32 5g with trade-in, why is there bill credits for 24 months when the phone is free?
You are effectively buying the phone for $282 for which they will charge you $11.75 per month over 24 months. As long as the phone line it's assigned to remains active, they are also giving you a promotional credit of $11.75 per month over 24 months to make it net zero. That's how it's "free" as there will be a net $0 change to your month bill over 24 months as the monthly promotional credit cancels out the monthly phone charge. If you cancel the line before 24 months, the balance on the $282 you owe will be due and the $11.75 credit for the line goes away because the line is gone. Note you will pay tax on $282. If you do this in the store, you'll likely also pay the $20 assisted service fee (and possibly a sim card fee if you get a new sim card).
$9.99 renewed flip phone from Amazon for trade-in: https://www.amazon.com/dp/B084GXS58R
Here is some more info on SOC Codes for people.
https://www.reddit.com/r/tmobile/...urce=share
https://www.reddit.com/r/tmobile/...&context=3
https://www.coursehero.
https://docs.google.com/forms/d/e...g/viewform
https://docs.google.com/spreadshe...s/htmlview
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Can we get multiple promo credits on the same line?
A: YES ! YES !! YES !!!
If you pay off the existing EIP balance fully, the promo credits move to the account level (so to speak, in "their" system) but it is still listed under that line so T-Mo can track it in case you cancel that line in future before the duration (24 months in this case)!
I have done it i.e. paid off the device from Feb-2021 promo and started the new device EIP and as you can see in the attached image, both the credits are active under the same line (although internally they call it "moved to account level" and we couldn't care less as long as we get it right? lol)
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Network Unlock through the app:
EIP has been paid up and went through the unlock app in the phone. Cannot be unlocked. Got an error code 1.
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- Download, install, and launch the Minimal ADB and Fast Boot tool on your PC.
- Download, install, and launch the App Inspector app on the phone.
- On your phone, go to Settings and tap on About Phone. Find the Build Number and tap on it 7 times to enable Developer Options.
- Enter Developer Options and enable USB Debugging.
- Connect the phone to the PC via the supplied USB cable.
- Change to "file transfer (MTP)" mode at the phone.
- You will see a prompt on your phone asking you to authorize a connection with the computer. Grant it.
- Enter the command "adb devices" (no ") at the command prompt (PC screen).
- Enter the command "adb shell" if you see the serial number of the phone displayed. If not, then remove/reconnect the USB cable, grant connection, and retype the "adb devices" command.
- Enter pm uninstall -k --user 0 <name of package> for the app that you want to uninstall as displayed in App Inspector.
For Example, to remove youtube: pm uninstall -k --user 0 com.google.android.youtube
To restore youtube: cmd package install-existing com.google.android.youtube
https://play.google.com/store/app...n_US&gl=U
https://androidmtk.com/download-m...tboot-tool
https://www.xda-developers.com/un...ot-access/
4,870 Comments
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To this day I hate walking into stores and dealing with people. The moment they even remotely say something that isn't true or try to do something contrary to what they tell me they're doing, I call them out on it and we start arguing. I'm a big guy, it always looks like I'm bullying folks, so I wind up leaving. I only deal with these people over the phone or online and I don't settle anything until I see some email confirmation that satisfies me.
My wife and I argue about this constantly. She always wants to "ask someone" nonsense. Stuff we already know. I keep telling her, they are either dumber than you or will lie to you, why do you need to ask them? She goes to a Verizon Wireless store to get phones for her parents that we'd extensively researched online, knowing exactly what she wanted. She walks out with more expensive phones of a different brand that are less capable. I flipped out internally, but calmly explained to her the 50 farking reasons that they are wrong and either too stupid to understand or just flat out scammed her. 3 days later they finally took the phones back and properly gave us all our money back and she got the phones we intended to get.
Do not trust people. At any company. Ever. Do your own research. Learn how to set up your own equipment. If they can screw you over, they will. Don't let them.
- agreed, never go in store. They always lie about something and it's hard af to fix whatever they screw up
- your best bet is to call during regular bus hours (they were back to a dedicated team last time I called). Take notes. Like crap tons. Date, time, representative, key points. I track everything. You have to be diligent and get past their first line of bs (reps)
- tenacity is key- if you have records and you go up far enough (at least resolutions team supervisor), I've gotten everything I was promised and more (eventually 😂😂)
- also if you're speaking with a n actual rep as opposed to the random call centers, they always send you a text immediately stating the changes. The other ones don't.
-eta- afaik, the stores work as a separate entity from tmo online, similar to Walmart. they can't fix it once you've done your transaction in store.
If i remove the unlimited data after 4/7 on those 3 lines, the 3 lines will NOT qualify for unlimited data. They had to be removed before 4/7.
All 6 other lines will qualify for unlimited Data. Essentially they want to pocket the $20/per month, cause if everyone downgrades, they'll lose millions per month.
I assume this is not eligible for the iPhone 12 upgrade trade-in as-is, correct?
Add'l questions: If I got the screen replaced third-party would that be ok? And is that worth it?
I've been wanting to pick up the 12, but was hoping to keep my Xr as a backup. If I can't, such is life.
To this day I hate walking into stores and dealing with people. The moment they even remotely say something that isn't true or try to do something contrary to what they tell me they're doing, I call them out on it and we start arguing. I'm a big guy, it always looks like I'm bullying folks, so I wind up leaving. I only deal with these people over the phone or online and I don't settle anything until I see some email confirmation that satisfies me.
My wife and I argue about this constantly. She always wants to "ask someone" nonsense. Stuff we already know. I keep telling her, they are either dumber than you or will lie to you, why do you need to ask them? She goes to a Verizon Wireless store to get phones for her parents that we'd extensively researched online, knowing exactly what she wanted. She walks out with more expensive phones of a different brand that are less capable. I flipped out internally, but calmly explained to her the 50 farking reasons that they are wrong and either too stupid to understand or just flat out scammed her. 3 days later they finally took the phones back and properly gave us all our money back and she got the phones we intended to get.
Do not trust people. At any company. Ever. Do your own research. Learn how to set up your own equipment. If they can screw you over, they will. Don't let them.
My wife is somehow convinced that for Bluetooth set for conversation, nothing in the world beats AirPod Pros and are totally worth the price !
I convinced and showed her a million YouTube videos comparing various brands and models but somehow she is stuck on AirPod Pros !!
Finally I bought her Anker earpods as "warm up" and see how it goes and within 1s month I found those in our washing machine...!
After 3 months, those are gone/vanished !!
So I bought her Jabra Elite (very popular for conversation due to its ANC MIC) and are difficult to lose since those are connected behind the neck, but guess what? she has been told "those don't look as cool as AirPod Pros"...geez !
This world has become less techie and more fancy I believe...LOL
TO confirm,
This means you need to pay the $40 for the 2 lines, correct?
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I wonder if people who have this $5 500 mb data plan will be given free unlimited on 4/18 like being advertised right now?
Edit: Or even those with 2gb $10 SCNA MI plans?
611 - meh, it works but i'm not super impressed
Instore employees are horrible. It's like most of them aren't even trying. They do the bare minimum and they are often not up-to-date with the most recent policies. I went in store to switch a line from physical to esim. I used to be able to do it myself, but Tmobile changed it to requiring it be done in store so I went in. Tried for 2 hours and then I decided to google and see what people are saying. Turns out that they allow you to do it from the tmobile app. Click a few buttons and done. The store employee was still clueless and I have to explain to them that now it can be done on the app.
Customer Services:
(611 / toll free 800 line)
2007: Staff was well trained US based, introductory line was something like Hi, I'm Michelle calling from Phoenix or whatever part of the country they are from, solution focused and willing to problem solved mirrors (Discover card services)
In store corporate was similar but their focus was the customer and their issues, the dealer network was very small so I can't reflect on that.
Customer Services:
(611 / toll free 800 lines)
2021: Service highly automated if you have verbal issues your call will suffer getting connected to the correct area, support levels have diminished significantly, both customer service and technical support is a mixture of primarily foreign (language barrier) mixed with some domestic staff. The personal customer experience now is replaced with a more im-personal scripted responses.
In Store (corporate): Customer experience is primarily sales focused and often not personal, if you are needing product or service support the employees will reluctantly assist projecting a contemptuous demeanor.
In Store (dealer) : Experience will vary from much greatly, sales focused primarily often without a professional approach, support issues are met with frustration and customers are redirected to corporate tmobile stores.
It is fair to implement cost savings measures to remain competitive fiscally, but if your competitors begin to become customer focused they will retain their customers and probably take yours.
My wife is somehow convinced that for Bluetooth set for conversation, nothing in the world beats AirPod Pros and are totally worth the price !
I convinced and showed her a million YouTube videos comparing various brands and models but somehow she is stuck on AirPod Pros !!
Finally I bought her Anker earpods as "warm up" and see how it goes and within 1s month I found those in our washing machine...!
After 3 months, those are gone/vanished !!
So I bought her Jabra Elite (very popular for conversation due to its ANC MIC) and are difficult to lose since those are connected behind the neck, but guess what? she has been told "those don't look as cool as AirPod Pros"...geez !
This world has become less techie and more fancy I believe...LOL
What gets me is when you go "ask someone" about something and somehow expect more expertise than you yourself can research. I'm not talking about medicine or law or even finance. I mean a basic product that the average salesperson is no more trained than you can be if you just read some promotional materials. They are useless and will offer zero help, possibly even steering you towards higher commission earning items.
I assume this is not eligible for the iPhone 12 upgrade trade-in as-is, correct?
Add'l questions: If I got the screen replaced third-party would that be ok? And is that worth it?
I've been wanting to pick up the 12, but was hoping to keep my Xr as a backup. If I can't, such is life.
For the 12 Mini, any old iPhone down to the original one is also eligible for that same trade-in. So keep your Xr, don't bother with the price of a screen replacement for a 6s, and just go buy a cheap old iPhone for the trade in. Check your local Craigslist, OfferUp, or eBay. As of right now, eBay item # 324567192760 is an iPhone 3GS for $22.45 shipped which has got to be cheaper than a screen replacement. A screen replacement would be fine if you want to go that route. And yes, normally any cracks on the front glass would disqualify the phone for a trade in.
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I used to get outstanding support from iMessage/611 team.
Now the app chat team is currently taking the throne.
Tforce/Social Media is plain unhelpful and at one time, downright being a jerk.
Store: I had two awesome stores experiences. The rest is close to garbage.
So, inconsistent is the word for me to describe TM support.
Meanwhile, my relatives mentioned that ATT has been revamping their customer support & experience, and they have nothing but praise for it.
So far, TM get my business due to economic factor (i.e.: cheaper than competitors). Plus I haven't been traveling (for business or personal) in the past 2-3 yrs.
When I start traveling, I'd definitely put TM networks to the test as before their networks suck really bad
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