The tracking numbers I got haven't been picked up in 10+ days. I reached out to CS today.
This is what I got from CS.
Thank you for taking the time to contact ZWILLING J.A. Henckels Consumer Relations Team.
We understand your concern and your frustration and we are sincerely sorry about the delayed order. Yes a UPS label has been created, but note that our Ballarini orders are being shipped from a secondary warehouse thus the delay. Orders will be shipped sometime this week and you will receive your order.
We apologize for any inconvenience this might have caused you.
If there is anything else we can help you with, please do not hesitate to contact us.
Best Regards / Mit freundlichen Grüßen
Your ZWILLING Customer Service Team
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Ordered June 21
Thank you for taking the time to contact ZWILLING J.A. Henckels Consumer Relations Team.
We understand your concern and your frustration and we are sincerely sorry about the delayed order. Yes a UPS label has been created, but note that our Ballarini orders are being shipped from a secondary warehouse thus the delay. Orders will be shipped sometime this week and you will receive your order.
We apologize for any inconvenience this might have caused you.
If there is anything else we can help you with, please do not hesitate to contact us.
Best Regards / Mit freundlichen Grüßen
Your ZWILLING Customer Service Team