For T-mobile plans, trade in Apple iPhone and save up to $975 on iPhone 13s or other brands

Costmore

Oct 20, 2021

1,452 Posts

Joined Jul 2010

Oct 20, 2021

1,452 Posts

Keep getting error: 'Please try again we had an issue, but it should be fixed now'.

After some research reading the old thread it seems this error has to do with credit/ identity verification.
Has anyone that has been getting the same error been able to go in store and order a phone? Plan to go to my local best buy today but don't want to spend hours through the process of creating a tmobile account and all.

edit: also when i tried to open an account via byod directly from tmobile the order doesn't go through as well , definitely has to do with tmobile and its verification process.

Last edited by Costmore October 20, 2021 at 07:11 AM.

1

shazyamin

Oct 20, 2021

37 Posts

Joined Nov 2016

Oct 20, 2021

shazyamin

Oct 20, 2021

37 Posts

Quote from mark97_soni

:

A local Best Buy had a 13 PM in stock, so I went in store to trade in my 12PM. I have the primary account holders SSN, but I'm not an authorized user myself. The store rep said they can't sell to me since I'm not an authorized user. I got home, and was able to send an order online, which is now ready for pickup. Do you guys thinks they'll still need the primary account holder for pickup?

Only wondering this bc the primary account holder is unreachable for the next few days or so.

No you should be fine

1

sircnahc

Oct 20, 2021

82 Posts

Joined Aug 2014

Oct 20, 2021

sircnahc

Oct 20, 2021

82 Posts

The previous Best Buy deal 2 weeks ago was even better. Now I need to pay $50 more to get the phone.

1

zloty

Oct 20, 2021

14 Posts

Joined Nov 2013

Oct 20, 2021

zloty

Oct 20, 2021

14 Posts

Quote from mark97_soni

:

A local Best Buy had a 13 PM in stock, so I went in store to trade in my 12PM. I have the primary account holders SSN, but I'm not an authorized user myself. The store rep said they can't sell to me since I'm not an authorized user. I got home, and was able to send an order online, which is now ready for pickup. Do you guys thinks they'll still need the primary account holder for pickup?

Only wondering this bc the primary account holder is unreachable for the next few days or so.

I picked up 2 phones at two different times, each time they asked for my license to verify account.

A_R_T

Oct 20, 2021

93 Posts

Joined Nov 2013

Oct 20, 2021

A_R_T

Oct 20, 2021

93 Posts

On a single line can we get two iphones 13 PRO and PRo MAX , two different trade-ins and two different transactions

1

DonnellM

Oct 20, 2021

232 Posts

Joined Oct 2013

Oct 20, 2021

DonnellM

Oct 20, 2021

232 Posts

Is it possible to trade in two phones ? I have an 11 pro max and iPhone SE

1

Silverball

Pro

Oct 20, 2021

4,451 Posts

Joined Dec 2004

Oct 20, 2021

Silverball

Pro

Oct 20, 2021

4,451 Posts

Quote from DonnellM

:

Is it possible to trade in two phones ? I have an 11 pro max and iPhone SE

You cannot trade 2 for 1. 2 for 2 in your case.

1

WebDeals

Oct 20, 2021

1,421 Posts

Joined Apr 2004

Oct 20, 2021

WebDeals

Oct 20, 2021

1,421 Posts

Quote from bosoxx091

:

No you have to activate it in store on your friend's account. Phone has to be activated so they can lock it to T-mobile. What you could do after is try to tweet them to unlock it for you. Normally you have to wait 40 days.

How long you have to keep new line without being penalized ?

1

shagaholik

Oct 20, 2021

16 Posts

Joined Nov 2010

Oct 20, 2021

shagaholik

Oct 20, 2021

16 Posts

Quote from TenderShoe5729

:

There is a wiki at the beginning of the the prior Best Buy iPhone 13 thread that has directions that are supposed to solve not being able to receive the text verification from Best Buy. I had that issue but didn't try it. A manager put in a ticket with Best Buy tech support who mentioned it was a known issue that occurred randomly with T-Mobile. After almost 2 weeks and 4 trips to the store, I still wasn't able to get text but the email verification finally came through.

Thanks! Worked for me. From the wiki you stated.

if you are not receiving t-mobile verification code - text 332211 and 22891 the code "help" to opt-in for text messages and then try again to get code, it should work!*
* If you get only "Service access denied." after texting HELP to those short codes contact T-Force on Twitter (@TMobileHelp [twitter.com]) and ask them to enable the short codes, for example:
"Hi! Can you check whether short codes are enabled on my lines? I tried to perform an iPhone upgrade through Best Buy but I don't receive the verification text (probably short codes 332211, 22891, 66803) after entering my number and last digits of my social. Many thanks!"

Last edited by shagaholik October 20, 2021 at 08:05 AM.

shazyamin

Oct 20, 2021

37 Posts

Joined Nov 2016

Oct 20, 2021

shazyamin

Oct 20, 2021

37 Posts

Quote from Silverball

:

You cannot trade 2 for 1. 2 for 2 in your case.

Yes you can but they will give additional $200 trade in credit for one of the phone . The second phone they will trade it in with Best Buy gift card and apply that towards purchase .

shazyamin

Oct 20, 2021

37 Posts

Joined Nov 2016

Oct 20, 2021

shazyamin

Oct 20, 2021

37 Posts

Quote from Tokar

:

Depending on what phone you trade-in, this deal might be even, worse, or hell slightly better!

When considering the $100 discount and $100 trade-in promo:
(Old promo discount - New Promo discount)
iPhone XS Max: $495 - $500
iPhone SE 2nd Gen: $380 - $370
iPhone XR: $415 - $420
iPhone 11 Pro Max: $715 - $700
iPhone 12: $620 - $630
iPhone 12 Pro: $800 - $800
iPhone 12 Pro Max: $975 - $975

Good comparison

shazyamin

Oct 20, 2021

37 Posts

Joined Nov 2016

Oct 20, 2021

shazyamin

Oct 20, 2021

37 Posts

Quote from tidesofkali

:

i dont think they will accept total wireless carrier, since is not in the list ( tmobile,verizon, tmobile, unlock) I also have total wireless phones that i want to trade in but there is no option to pick online Frown

Just choose any they do not check
Carrier . I have traded in many phones already

1

missedagain

Oct 20, 2021

546 Posts

Joined Nov 2013

Oct 20, 2021

missedagain

Oct 20, 2021

546 Posts

I upgraded yesterday, but didn't think to ask to keep me old SIM card. Is there something I have to do to get the SIM card to update? I can't make any calls or texts. I tried calling customer service last night and updating the SIM card number through them, but it's still not working.

lawrencelin

Oct 20, 2021

1,187 Posts

Joined Jun 2014

Oct 20, 2021

lawrencelin

Oct 20, 2021

1,187 Posts

Quote from gk6740

:

You are going to need to supply a bit more info. Never heard of any TM plan for only $20 a month.

A lot of people doing this because they are in Simple Choice plan, most people have are 8-10 lines only cost 180-200 includes taxes, each line cost less than $20.

p0tempkin

Oct 20, 2021

3,947 Posts

Joined Nov 2005

Oct 20, 2021

p0tempkin

Oct 20, 2021

3,947 Posts

Here was my experience from start to finish.

Placed an online order for in-store pickup yesterday morning. No issues adding to cart, getting the trade-in discount applied in cart, verification logins or texts, etc.

Went last night around store close to pick it up. Mobile department was already closed so another associate assisted with the check out at the mobile desk. Processing the trade was easy, but there was a misunderstanding about how the boosted trade-in value would be applied (system at that point was only showing the standard value). A manager came over to finish out the transaction and since it was closing time, they closed it out quickly and handed me the phone to finish the activation at home. Total was exactly what was stated on the website.

Overall a good experience.

Apple iPhone 13 Upgrade/Trade-In Offer for T-Mobile for New/Existing Customers

Up to $975 Off

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