expired Posted by tads_9 • Jan 25, 2022
Jan 25, 2022 2:33 PM
expired Posted by tads_9 • Jan 25, 2022
Jan 25, 2022 2:33 PM
ATT loyalty department discount on Samsung phones --one time payment
AT&T Wireless
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Samsung coming with new phones in 2 weeks and new deals coming in.
Otherwise it was $25/month for each line on that is on a 24 months contract with this offer. Not sure if this changed
Popping along on my trusty s10 until it falls apart.
Popping along on my trusty s10 until it falls apart.
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Att buying 5G bandwidth, that where most of the money goes.
Verizon Communications Inc. VZ was the biggest bidder in the auction for "C-band spectrum," a type of wireless spectrum that the biggest U.S. carriers expect will prove crucial in the rollout of 5G networks. Verizon spent $45.5 billion at the auction, while AT&T Inc. T spent $23.4 billion and T-Mobile US Inc. TMUS spent $9.3 billion. Others rounded out the auction with smaller bids of their own — U.S. Cellular Corp.'s USM $1.3 billion haul was the next largest total after T-Mobile's.
Here is my story. Last November I called the customer loyalty department and got a Samsung S20 FE for a "special price of $180" + tax. All I had to do was to sign a 24 months contract. At the time, I had 6 lines on a grandfathered 15GB Mobile Share plan paying a $15 access fee per line. I specifically mentioned to the CRS that I wanted to keep my plan and was assured that that'd be the case. The MSRP for the phone is $699.
I went on vacation and, since I have auto-payment set up, didn't check my bill until after I came back at the end of December. To my surprise, the access fee for my line changed to $40, meaning that after 2 years I would've paid 180 + (40-15)*24 = $780 for the phone that I could've bought for $699 straight. So, in the past month, I spoke with 6 different people in customer loyalty (including managers) and went to a nearby corporate store. I was getting a different story every time I called. The only thing I was told consistently by all of them was that there was no way to re-apply the line access fee discount and make it $15 again.
They ruined my New Year since I spent most of New Year's Eve on the phone with them and most of New Year's Day running around trying to find a new phone so that I could return the one I bought from AT&T and cancel the contract. Which turned out to be pointless because, even though customer loyalty told me I could still return the phone until January 2 as "buyer's remorse", when I showed up at the corporate store to turn it in I got laughed at. So, instead, I had to return the replacement phone I bought and keep calling customer loyalty.
Long story short, I was forced to upgrade my 6 lines to the Unlimited plan to get out of this 2-year contract. In the end, it worked out "OK" since they "lumped in" the monthly installments I was paying for 2 other phones I bought earlier for my family members and gave me a $300 credit. So, the price I'm paying now is comparable to what I was paying before. But it definitely caused me some grief! So, you've been warned!
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