Original Post
Written by
Edited March 28, 2022
at 07:45 PM
by
Samsung is offering Samsung Cracked Screen Repair for Galaxy S9 or Galaxy Note 9 or Newer Phones (exclusions apply) for $100 when you log into your Samsung Account and start the repair process via the Samsung website from 3/14/2022 to 3/28/2022.
Valid for mail-in repair only! Last time I did this offer, it took over 3 weeks.
Services
$100 Cracked screen repairs under this Promotion shall include the replacement of damaged/cracked front display only. The replacement of the PBA inside the phone or any repairs needed as a result of water damage are not covered under this Promotion. Additional repairs may be approved for additional cost; we will contact you before undertaking any repairs not covered by this promotion.
https://www.samsung.com/us/suppor...r-samsung/
Previous Slickdeals thread for when they had a similar repair offer
https://slickdeals.net/f/15280255-samsung-cracked-screen-repair-for-galaxy-s8-or-galaxy-note-8-or-newer-phones-100-valid-from-9-13-2021-to-9-26-2021
UPDATE It only took just over a week to repair my phone! They replaced the entire screen (
BEFORE PICTURE [redd.it]) and the back! The back even still has the IMEI print! Very impressed! (
AFTER REPAIR [redd.it])
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Google this "" iphone + $250 million + Corning ""
The glass is what makes the difference between Samsung Service Pack screen and aftermarket 3rd party repair screen repair.
HOW DO I KNOW???? Mobile Tech for 11 years. Fixed more than 30k devices. Now I no longer do these simple repairs. I do data recovery from water damaged phones, which pay me more.
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anything. What a joke. Their "Ofice of the President" customer service was an absolute joke as well. Sent emails to their Corporate Executives and they send them to someone from the Office of the President who did not help me one bit. Still under warranty too. Apple here I come. Samsung lost me for good on this one.
Previous Repair Cost
Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $0.00
PBA Repair Fee : $0.00
Care Pack Fee : $0.00
LCD Repair Fee : $1.00
Subtotal : $100.00
Tax : $8.25
$108.25
New Repair Cost
Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $100.00
PBA Repair Fee : $270.00
Care Pack Fee : $0.00
LCD Repair Fee : $1.00
Subtotal : $470.00
Tax : $38.69
$507.69
Total Amount Charged
Shipment Total : $0.00
New Repair Total : $507.69
$507.69
Previous Repair Cost
Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $0.00
PBA Repair Fee : $0.00
Care Pack Fee : $0.00
LCD Repair Fee : $1.00
Subtotal : $100.00
Tax : $8.25
$108.25
New Repair Cost
Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $100.00
PBA Repair Fee : $270.00
Care Pack Fee : $0.00
LCD Repair Fee : $1.00
Subtotal : $470.00
Tax : $38.69
$507.69
Total Amount Charged
Shipment Total : $0.00
New Repair Total : $507.69
$507.69
Previous Repair Cost
Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $0.00
PBA Repair Fee : $0.00
Care Pack Fee : $0.00
LCD Repair Fee : $1.00
Subtotal : $100.00
Tax : $8.25
$108.25
New Repair Cost
Std. Repair Fee : $99.00
LCD Assembly Repair Fee : $100.00
PBA Repair Fee : $270.00
Care Pack Fee : $0.00
LCD Repair Fee : $1.00
Subtotal : $470.00
Tax : $38.69
$507.69
Total Amount Charged
Shipment Total : $0.00
New Repair Total : $507.69
$507.69
Customer support can't reopen my ticket, they can only start a new one for the full price $300+. They will not honor the promotional price.
Don't know what to do. Has anyone had success in this situation? I'm extremely frustrated as I spent the last two days backing up and exporting all the content on my Note 9 before factory resetting. Set up a temp phone and everything. I could still ship it with the old UPS label but I assume they'll reject it on arrival and ship it back to me? Is that worth doing or do I risk losing my phone forever or getting extorted for the full repair price?
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Did yours have to be put on hold for parts? They received my Note 9 almost two weeks ago, was put on hold for parts, and I haven't heard anything since.
Original Problem:
POWER - POWER - NO POWER AFTER UPGRADE
Problem found:
TOUCHPAD DAMAGE - INTERNAL BATTERY FAILURE
Solution:
REPLACED LCD - REPLACED COMPONENT
I only had a small crack on my screen so not sure why all this "failure". I guess I got battery replaced but hope they didn't f up anything else. I kept it in almost perfect condition. Even still had the plastic film on back lol.
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It was extremely cracked (front and back), like someone had taken a hammer to it, touchscreen barely worked. Seems like maybe your motherboard needed to be replaced which is accounting for the extra cost.
I'm gonna try to call in and argue. Not 100% sure I want a used s20 ultra for $450 so I might just tell them no and return it.