2-Pack Kobalt 24V Max Tool Battery Kit w/ Charger + Choice of 24V Kobalt Tool Expired

For Ex: you buy this combo with the Impact Wrench for $150 and 2 years down the road - the Impact breaks - and this is a Combo and Lowes doesn't or won't be selling the combo anymore - they will give you a $15-20 Lowes instore Merchandise and call it quits.

As a very long term user of Kobalt 24V tools and a heavily invested person -> Kobalt 24V tools are ok and maybe on par with Metabo and slightly better than Ryobi, Craftsman etc. But no brand is guaranteed not to break - and of all the tools I have - Kobalt/Lowes has the worst Warranty fulfillment. For Ex: you buy this combo with the Impact Wrench for $150 and 2 years down the road - the Impact breaks - and this is a Combo and Lowes doesn't or won't be selling the combo anymore - they will give you a $15-20 Lowes instore Merchandise and call it quits. So don't expect Lowes and/or Kobalt to replace Broken tools even if the Warranty has to be used in 4-6 months. Worst Warranty Support I have seen and is worse than even some of the horrible ones out there.

Ugh. I have read that contacting Kobalt Tool directly on Facebook may get one some better service on warranty issues, if I need it I plan on contacting them first there instead of going back to the store cold.

I have tons of Kobalt 24V as well as 40V products. The XTR lineup is definitely on par with DeWalt and Makita IMO. The Circular and drill/driver set especially is exceptional. I have no issues with Kobalt/Lowe's on warranty [lowes.com] and why I moved exclusively over to Kobalt. The key is proof of purchase for your tool. For battery tools, I can walk into a store and out with a replacement tool for 5 years. No dealing with the manufacturer after 90 days. Sure, the Return Desk personnel occasionally need to be reminded that Kobalt has 5 years for power tools and 3 years for battery in-store replacement. If they don't agree ask to speak to an ASM and they know.
The tip for receipts is to go into your lowes online account and set up to have all purchases emailed to you and input the cards you use at Lowe's and all purchases will automatically send you an electronic receipt. I then created a filter for those emails to Mark as Read and file in a folder specific to Lowe's. I also do the same with places like Home Depot. I used to do the MYLowe's card but constantly forgot so purchases weren't available electronically automatically like the email solution.
Just a note to others too because customers constantly get confused and think that all Kobalt products have a no-hassle lifetime warranty. That only applies to hand tools like shovels, hammers, and screwdrivers, and no receipt is needed for exchange if the tool says Kobalt. Shovels are the only handtool and a vise-grip are the only tools I've needed to replace over 20 years using the lifetime guarantee.

I echo this post!

I love kobalt 24v tools and could use some new batteries. does anyone know - is it possible to buy this and then return the tool (unopened within 30 days no receipt) for store credit

Better off selling on eBay. I did the $150 + $30 giftcard today, used the $150 giftcard + military discount on this. Got the polisher which is selling for $90-$100 on eBay. When I sell that, I essentially get two batteries and the charger for $50, but still have $50 remaining on the giftcards... So free.

After ebay and Paypal fees you'll have enough left for a beer.