My FedEx tracking number is saying they damaged the item and it's being sent back to the sender. Looks like the sender address is in AR but the package was picked up in CA. Now FedEx is taking its sweet time getting it from CA to AR. Seeing how disorganized this company is, I'm worry about what will happen when the item make it back to them. Has anyone had any luck getting a hold of them? This purchase is turning into a nightmare.
The same thing happened with me...but instead of them sending over a new product they sent it to a non-disclosed address in las vegas and marked it as delivered...I tried to contact them and they replied but the conversation went nowhere. I'm seriously considering getting my bank involved at this point.
The same thing happened with me...but instead of them sending over a new product they sent it to a non-disclosed address in las vegas and marked it as delivered...I tried to contact them and they replied but the conversation went nowhere. I'm seriously considering getting my bank involved at this point.
Well I was wrong about the package going to AR. It actually came to my local FedEx facility on the east coast. No delivery attempt. It then turned around and started to head back to the west coast. It made it to AZ and was scheduled for delivery last Saturday to I don't know where. It then fell off the radar and the tracking number just says updated delivery pending. It's comical to see how a >150lb package spent 17 days in the FedEx system and traveled coast to coast twice. Both FedEx and Balancefrom are being completely incompetent in this case. My suggestion is to get your bank involve and consider it a win if you can get a charge back. I will give FedEx maybe two more days and then I will start a dispute.
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