- Positive Feedback (last 12 months): 69.9%
- Last 12 months net positive/negative: -204 (+7352/-7556)
Leave feedback here - https://www.ebay.com/fdbk/leave_f...5c6d6
Report to Ebay, Click contact us on the email
Went to Account —> "Seller levels and performance standards" —>"seller performance policy" then at the bottom was "contact us". eBay makes it hard to find the chat. They should not be able to cancel it and blame "the buyer" for canceling it.
Send a message to the seller also to state you did not cancel the order and request a pair to be sent out or you're never doing business with them again.
fyi -- if a seller cancels a sale indicating a BUYER cancellation. Ebay makes an invisible strike against your account. If you get too many of these, your account does get suspended. Go ahead to message Ebay support to ask them to remove the buyer cancellation strike. The chat support will confirm this is a real thing and will remove it once they reviewed what happened here.[/SIZE]
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Excerpts from my chat with eBay:
As the seller have cancelled multiple orders on their end, it's possible that an action will be taken against the account of the seller.
We monitor when a seller cancels a transaction without the buyer's consent. We capture this information within the standards we set for our sellers. If they continue to cause these experiences, their account may be restricted or suspended. As this seller violated our policy.
We recommend to directly report the seller on your eBay help and contact page so that our specialized team can review and take action on the account appropriately.
How to report a seller:
1) On your Help and Contact type: "report an issue with the seller"
2) Choose seller violated one of eBay policies.
3) Put seller's username (crocsoutlet)
4) Click "Other" and put your message. Then submit.
I understand that you're concerned that the seller will leave a mark of buyer asked to cancel when you have not requested it on our end. Not to worry, if they continue to use incorrect cancellation reason on their end, our specialized team will be taking an action on their account.
Rest assured, this cancellation will not affect your account, I'll make sure to notate on the account what happened for the team to review.
No worries, your voice won't be left unheard as we take these reports seriously.
If your orders are cancelled, please report to eBay EXACTLY what they are doing.
It's one thing to cancel orders because they refuse to fulfill due to a price mistake, but it's an entirely DIFFERENT thing when their actions as a result of the cancellations are NEGATIVELY affecting your account standing with eBay - especially when all of this is 100% THEIR fault.
Submit a report to eBay using the instructions above if/when your order(s) are cancelled to PROTECT your eBay account (and to enact consequences to the seller for their actions). You will receive a confirmation email after the submission.
Good luck.
Use that link to "Report an issue with a seller" and say that they violated eBay policies by lying about the reason for the cancellation. Since they marked that the "Buyer asked to cancel" the order, we can't leave negative feedback otherwise.
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