1. Is your device compatible with AT&T and or H2O? Check this link to see if your current device works on AT&T(Updated July 6th, 2022)
Link: https://www.att.com/idpassets/ima...etwork.pd
Note*: H2O and AT&T can change a phones compatibility at anytime and the list in the PDF in the link above can be updated at anytime by AT&T directly. Xiaomi devices are now banned from AT&T(Did not meet AT&T Certification or Approval). Select Huawei/ZTE devices still allowed.
AT&T Network status:
5G+: When you see 5G+ on the top of your phone's screen it can mean your either connected to MmWave or newly launched C-Band. Average speeds seen on 5G+ are between: 70 Megs per second - 600 megs per second. *Speeds may vary on 5G+ due to number of devices on tower(Congestion), Plan Type, device limitations, etc.
5G: Also known as LTE+NR NSA, this tech is when a carrier pairs LTE and 5G Non Stand alone tech together to keep speeds high when MmWave is not available. 5G Standalone(SA) does not need LTE to work. (5G Phone/5G Sim required)
5Ge/4G LTE: What's the difference between 5Ge and 4G LTE? not much really other than 5Ge means your area may have been upgraded with newer tech/higher speeds on LTE via Carrier Aggregation(CA).
4G HSPA+: This network is being shutdown, will no longer be available starting August 1st, 2022. (Some markets have seen some shut down 4G HSPA+ wireless spectrum converted into 5G wireless spectrum)
3G HSDPA/HSUPA: This network is being shutdown, will no longer be available starting August 1st, 2022. (Most markets already have seen shut down 3G wireless spectrum converted to 5G wireless spectrum)
2G/GPRS/GSM: This network is shut down and no longer exists.
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The reason for CS being non-existent is some people believe that either H2O is going under or all the people with 3G phones are calling and emailing why their phones don't work anymore.
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Can anyone recommend a phone model under $100 used to pair with the h2o plan?
Can anyone recommend a phone model under $100 used to pair with the h2o plan?
so if you have a dual sim capable phone, you can use the sim slot for other deals.
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Outside of the 3G shutdown issue with redpocket, I have had very good customer service from redpocket (like 10 years) and tracfone. I know my t-mobile Samsung (unlocked) phone would not work with h2o wireless because my redpocket (at&t sim) failed.
They went with a whitelist model, which means that a lot of phones that worked perfectly fine were excluded if they hadn't bothered to add them to the whitelist.
Any MNVO who uses ATT has seen insane customer service issues. I had a tracfone account for my kid and I spent over 8 hours trying to get a problem resolved. They just got slammed by ATT policy.
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this was a lot of CS time burned just for one person, i can see how it can get out of hand if they have a lot of non technical folks calling about the fix. i have the H2O $3 per month deal, at the rate of CS cost I don't see how they made any profit on me
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