For people trying to do the Mail-In option and getting the "Error occured call 800-SAMSUNG" error.
I was also getting the error for the Mail-in option.
What I did to make it work:
- Sign into Samsung.com before going to the page.
- Go to: https://www.samsung.com/us/support/service/
- Click "Start Repair"
- This should list your products tied to your account. Choose the phone you want to send in. "Request Service".
​- Then do the rest normally. This way it worked!!
expiredtripredagus posted Sep 12, 2022 01:41 PM
Item 1 of 1
expiredtripredagus posted Sep 12, 2022 01:41 PM
Samsung Cracked Screen Repair for Galaxy S9 or Galaxy Note 9 or Newer Phones
(Valid through 9/26/2022)$100
Samsung
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Wait 30 days then file a claim.
50$ repair fee front glass or cameras
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Samsung's customer service is abysmal. Won't honor the deal and tried to get me to buy a new phone. I am going to buy a new phone, it's just going to be an iPhone. Done permanently
with Samsung.
Here's to hoping samsung runs a promo again when the cracked screen phones gets the same value as not cracked... and in some cases were valued higher than not cracked during prior sales. I'm predicting s23 sales to probably be slower than s22 so trade-in deals will be crazy again next year.
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This will be my last Samsung phone.
Wait 30 days then file a claim.
50$ repair fee front glass or cameras
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