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YMMV - Existing Verizon Customer $1000 Trade-In, Waived Act. Fee on iPhone 14 Pro

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https://www.verizon.com/smartphon...ne-14-pro/

As stated in the title, this may be YMMV but wanted to share. Here are the steps I took to get Verizon online customer support to offer $1000 trade-in over 36mo via email (screenshot below) as well as waiving the $35/line upgrade fee for 4 phones/lines. This is enough to get the equivalent of New Customer pricing as an existing customer. My trade in phones are iPhone 11 Pros, FWIW.

1 - After the new iPhones launched, I chatted with Verizon online chat asking if they could match the new customer pricing deal for existing customers otherwise I would just switch to get $1000 trade-in and free activation from another carrier. They declined.

2 - Approx 1 week later, I received a "just for you" offer via email. Screenshots attached. I chatted with Verizon online chat again, this time with my cart loaded with the 4 phones I would purchase and asked if they would waive the upgrade fee. They declined. I again said other carriers would waive that fee ($140 for 4 phones) but they said the fee was accounted for in their new trade-in offer of $1000. I said ok and emptied my cart.

3 - 5 days later, Verizon sent a follow-up "your offer will expire in 2 days" email. I again loaded my cart with the 4 iPhone 14 Pros I would purchase and used chat to ask if they would waive the upgrade fee. This time they did. The customer service rep added all of the phones and upgrades on his end and pushed the final order through. Screenshot of one of the phones on the final order attached.

Just asking for what I wanted netted an additional savings of $235 per phone or $940 in my case.
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Created 10-03-2022 at 07:36 AM by RLembke
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Joined Dec 2009
L4: Apprentice
> bubble2 455 Posts
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sd69
10-03-2022 at 08:00 AM.
10-03-2022 at 08:00 AM.
For myself and I think most others the 36 month contract kills it. Most others, including xFinity, are 24 months.
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Joined Dec 2008
L9: Master
> bubble2 4,111 Posts
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oghowie
10-03-2022 at 08:13 AM.
10-03-2022 at 08:13 AM.
Quote from sd69 :
For myself and I think most others the 36 month contract kills it. Most others, including xFinity, are 24 months.

Yup. Not a fan of the 36 mo credits.
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Joined Dec 2010
L1: Learner
> bubble2 11 Posts
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RLembke
10-03-2022 at 08:20 AM.
10-03-2022 at 08:20 AM.
Don't disagree at all. My heartburn is not taking their money if I need to pay them full plan price anyway. ATT and Verizon are the only workable service options here in KC and they're both 36mo now.
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Joined Mar 2005
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> bubble2 5,179 Posts
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PedroR
10-03-2022 at 08:29 AM.
10-03-2022 at 08:29 AM.
Quote from RLembke :
.
You might want to document the process for not shipping a trade and how to drop off a device at corporate store for trade in
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Joined Sep 2003
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> bubble2 5,898 Posts
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Jughead
10-03-2022 at 08:49 AM.
10-03-2022 at 08:49 AM.
What phone plan are you on? they seem to remove good promotions, for anyone who is on older plans
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Joined Dec 2010
L1: Learner
> bubble2 11 Posts
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Original Poster
RLembke
10-03-2022 at 09:03 AM.
10-03-2022 at 09:03 AM.
Quote from PedroR :
You might want to document the process for not shipping a trade and how to drop off a device at corporate store for trade in
Can you do in-store trade-in if the transaction for the new devices is done online? Sure would be nice, if so. I've done the mail-in deal before and it was a hassle w lost boxes.
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