There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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I've got kickback, one plus promo on all my lines except the new one.
Our community has rated this post as helpful. If you agree, why not thank dishguy
I've always had to contact support to get it added.
I'm going to wait a bit for the free line hysteria to die down because customer service must be swamped right now.
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12/16/22 611 Call = FAIL
12/16/22 Twitter = FAIL
My 4th attempt is probably going to be T-Mobile website chat...
Hey there! Thanks for taking the time to reach out about our holiday offers. We know that having the absolute best deal is a must these days and our promotions teams work so hard to make sure we can always offer that for you.
The current holiday unwrap offer you are referring to is an offer that our teams have predetermined eligibility for. That has been marked on the accounts that qualify and our care teams are able to check for that offer and get the new line order placed when qualified. Your account has not been marked eligible for this offer but the great news is that we have a wide variety of other offers available for this holiday season that might appeal to you! You can see the full list of those here: https://t-mobile.com/offers at any time and we are always available to discuss any that jump out at you so you know what they might look like on your account specifically!
We are here if you have additional questions and hope you have a happy and healthy holiday season!
9 lines on TMO One, three of them free
SOC code TIULFM9
Tried through chat in the app and through a phone call.
Beware, as agents will try to sell you "other" plans that supposedly have a free line with device purchase. not true in the slighest
9 lines on TMO One, three of them free
SOC code TIULFM9
Tried through chat in the app and through a phone call.
Beware, as agents will try to sell you "other" plans that supposedly have a free line with device purchase. not true in the slighest
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