There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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If you can't go the esim route, just add a new line online with a physical sim order. You will have then placed your order before the promo end date. Good luck
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Edit: the line is now on 3GB 4G data plan, even though my account plan is Simple Choice 4GB. Apparently that's all they could do. Any insights?
Anyone have luck going to Magenta from SC after adding the free promo line and then getting another free line for the upgraded plan?
Placed order for physical sim on 12/16, received shipping confirmation and text saying I will be getting promotional discount.
Discount also showing in account under service promo.
"Hey there! Thanks for circling back with us on that offer and the expectations to make sure you have everything taken care of to receive your free line.
This offer is a limited time offer and has had a huge response but our system and process is still the same for this offer as our other promotions. For you, that means that 2-3 days after SIM arriving you can expect to see promotion enrollment messages. Because we are still in non business hours, what you are seeing is totally normal and exactly what we expect.
After the promotion enrollment messages, you will start seeing bill impact within 1-2 bills and any missed credits will be retroactively added so you get full credit for that. I hope this helps to clarify! Let me know if you have additional questions."
Call the Number transfer Center 24 hours a day / 7 days a week 1-877-789-3106
Whereas the paid line also has kickback and can get that discount but it is heavily used, so doesnt stay below 2GB
thanks
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T-Mobile messenger says...
I'm going to do it... the line sits at $30 charge.
My SOC is TIULFM9
Hello P**. As a thank you this holiday season, you are absolutely eligible for this awesome, limited-time offer. Please, enjoy this gift of one free voice line. 🎁
Just a few things you will need to know for your order:
-The SIM is free.
-To keep the promotion you cannot cancel any voice lines for at least 12 months.
-You will see a service charge for the line, then a credit to offset the charges for the promotion.
-The offer is not currently combinable with any device offers, enrolling in one on this line will drop the credits.
-All of your current service and device offers will remain intact, the new promotion will enroll in addition to those.
-There may be a one-time $35 Device Connection Charge plus any applicable taxes due today to get you this free line for life!
This offer is available to you online and in any of our retail store locations! In order to snag up your free line right now everything is right at your fingertips here: https://www.t-mobile.com/support/...id=hw_send Follow the steps to add a new line with your own device and/or a free physical SIM we will send to you!
Please, be aware you will not see any indicators online for the offer as you proceed with your order. There also may be a delay in order processing due to high demand, we will email you as soon as your order is complete. I have already confirmed your eligibility which means the promotion will enroll automatically, there is no need to reach back out! We've got you covered.
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