Eligible T-Mobile Postpaid Customers w/ 2+ Lines: Get One New BYOD Line Expired

Which plan did that apply to??

If I can get a rep to tack an insider discount and replace my Corp discount, I'd do it in a heartbeat!

I'm on Magenta Max. I was about to just cancel the new line, but he offered the insider discount on his own doing to my surprise. Definitely ymmv there.

I'm on Magenta Max. I was about to just cancel the new line, but he offered the insider discount on his own doing to my surprise. Definitely ymmv there.

I'm grandfathered on the Tmobile One Business Account Plan and had 8 lines. I was told on Dec. 19th that I was eligible for the free line promo with no change to the Plan Amount and I could keep the same Tmobile One plan. All they would need to do is move it from 1-8 lines to 9-12 option.

My Tmobile One Plan went up last month and increased even more this month!

I've spent over 3 hours on phone and text with Support today trying to fix this. The person phone told me he could move me to a Simple Choice plan that would relatively keep my plan amount the same as previously and keep the extra line (so a total of 9 lines).

The person on Facebook Support told me they couldn't add the 9th line and said that the only thing they can do to keep my plan amount the same is to drop the 9th line.

I'm still trying to fight this. Has anyone with a grandfathered Tmobile One plan with more than 8 lines been able to get free line with this promo?

The fight continues.....

An update.
Round 2 - My billing is still incorrect. I just called again and they said that they had made a request last month in their systems to permanently fix my billing to the correct amount and it takes 1-2 months to make the fix. (1-2 months??? really?). Well, one month has already passed and they said the fix is being worked on. I'll check again next month.....

BTW. I've requested and confirmed that all of my conversations with them be documented so I don't have to re-hash everything every time I call back. They adjusted my account payment amount this month by giving me a credit. The net amount I'll pay is my expected amount.

The fight continues..... Round 3 next month....

It's a generic term for line cancellation. If you cancelled a line in last 90 days, you'll need to restore that line before getting enrolled into any new promo. But T-Mobile system enforcing it to all promotions or not, it's unknown to us.
If a rep checks terms carefully, a note may be added to your account for ineligibility. When you talk to any rep, please make him/her clear on what notes will get into your account.

If I add a new line now, and cancel it 3 months later, will it mess up my 2022 byod free line? Someone said you can't cancel any previous line prior to your 2022 free line, but it's OK to cancel a line later added. TIA.

Ideally yes. Anything added after the free line can also be canceled before the one year is up.

tforce says No... "I'm a magenta expert! You came to the right place! If any line is cancelled within a year of the promotions being added, it would cause the promotion to be lost. Even if it is a line added at a later point. Does that help?"

Welp, another month, another wrong bill.

I finally reached out to T-force through Twitter and even though everyone raves about them, they advised my rate plan wasn't compatible with the free line (since the "promo code" was on my free line, but it didn't take because of my rate plan... Simple Choice 4 lines of 10gb (now unlimited on all 6 lines) for $120, with a 15% corporate discount).

They said my options were as follows:
1) Cancel the line. Deal with it.
2) Sign up for Magenta (not Max) and deal with the increased pricing.
3) Keep the line ($20/mo - 15% off = $17/mo) and they would apply a $200 account credit to offset the price.

I asked how going from $102 + taxes to $160 with taxes was even fair, and "were there any other discounts we could apply to make the plans similar".

Dude replied with nope, sorry. I was hoping to lead him to applying an Insider Discount code to the deal, to make it similar. Then, I reviewed Magenta vs SC and felt that feature-wise it didn't line up well, so now I'm going back to TForce and saying:

Features don't match, how about Magenta Max plus an "Insider Discount" AND the fact my Tmobile Home Internet 'should' go down from $50 -> $30 will keep my in the correct price point.

I'll report back... although I've read unicorn stories about people getting Insider Discounts on existing accounts as recently as March on existing accounts, I have little hope. I'll likely go for the $200 credit and then cancel the line next billing cycle.

The reason I didn't jump on the previous SC -> MM w/ Insider is my in-laws were using a phone line as a hotspot for all of their internet access (living in the sticks - no cable or DSL), so the drop of hotspot data would have impeded them. Now that they are using TMHI, I don't have to worry about hotspot usage anymore.

Interesting. Please report back if you were able to convince them to throw in insider and move you to max.

Well I just finished with Round 2 of trying to get my billing correct. Called 611 and the guy (who I assume was from the Phillipines based on the background noise and his accent) said he fixed my issue. Took another hour on the phone with him. Hopefully this is the end of this journey. Just in case I've asked him to document everything and put it in the notes of my account.

Fingers Crossed on my next billing!

Thanks to all who responded to my question!

Well I just finished Round 3 of trying to get my billing correct and it's still not correct. My latest bill has overcharged me $65. Had to call again and they then gave me another credit amount to bring my bill to what it should have been. This is the third month in a row. They said it'll be fixed on my next billing and they have made note of giving me a follow-up call next month. We'll see.....