Original Post
Written by
Edited March 29, 2023
at 07:15 AM
by
Costco Wholesale [costco.com] has for their
Members: Bio Bidet USPA 6800 Luxury Bidet Seat (Round or Elongated) for
$199.99.
Shipping is free.
Note: Valid 3/28/23 through 4/26/23. While supplies last.
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Read the reviews, these are known problems. BioBidet is selling known defective designs at rock bottom prices so you guys pay the exhorbitant repairs after 2 years.
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Read the reviews, these are known problems. BioBidet is selling known defective designs at rock bottom prices so you guys pay the exhorbitant repairs after 2 years.
1st:
Their phone lines are OFF THE HOOK. This is by design so you cannot get a live agent on the line. After the pre-recorded message, it hangs up on you. I asked an customer service agent about this via email and they confirmed that they've been understaffed for MONTHS. You have to go through their email support, which often takes 5+ business days for someone to respond.
2nd:
After finally getting an RA number, I mailed in the mechanical top of my Bio Bidet Toilet. It was under warranty and well received by Bio Bidet. When I didn't hear back from the repair team for 6 business days, I emailed customer service and received confirmation that they mailed out a repaired unit. When I looked up the tracking number, it was delivered to a city that's 3 hours away from me. I've been emailing them relentlessly since I found this out and they've been ignoring my emails ever since this mishap. They mailed my repaired bidet to the wrong address and they are refusing to answer any of my emails or acknowledge they've made a mistake. The way this bidet is designed, it only fits their toilet. The porcelain bottom of the toilet has a special design that fits only with the Bio Bidet top, which they mailed to the wrong address. I've been without a useable toilet for 1 month now.
3rd:
I finally received a replacement top after submitting a complaint to the BBB. The replacement top DOES NOT WORK. I have been waiting for a response for 3 days now... STILL WITHOUT A WORKING TOILET.
YMMV
The 6800 was first in 2016 (open box from Woot!)
The 6800u and Moen (both on sale from Coscto) were around 2020. The Novita is about a year old.
All still work exactly as they did at purchase.
The 6800u is my least favorite.
The Novita is my favorite, so to me, if you're gonna pick one of those, wait for the Novita to go on sale again at Costco.
But then again, none of them are awful per se…
I weigh 220 and my wife is <100 so I can't imagine how these last with heavier people.
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That's exactly it. The company knows this and is selling it anyways. I plan on writing a strong letter to costco corporate. This is borderline fraud on the part of Biobidet. We had 2 of them crack on us so far and other reviewers noting the same thing. You have to literally open the unit, disconnect wires, etc to get it replaced and they don't cover you if you break something in the process.
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