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Per Slickdealer "JayFull" : If you were part of the Mossy-Oak --> Black replacement debacle, and want to figure out which color unit you are actually receiving:
Log into your FedEx account then go to manage your deliveries, click status which is the tracking number then scroll down and open up shipment facts. Then look at department number. That will tell you the color. ECH01-EX5s is for the black one. If it's the mossy oak it'll be different.
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Echelon Connect Exercise Bikes: EX5s w/ 22" Screen $320, EX3 Bike
$310
$800
61% off
& More + Free S/H w/ Primeat Woot!
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https://www.youtube.com/watch?v=zgh9dM4-3d4
I think echelon added support for some of those apps on the tablet, without figuring out a work around.
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Anyone have any compelling reasons to consider the 22" over the 10"?
Anyone have any compelling reasons to consider the 22" over the 10"?
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"Woot here. We're contacting regarding the Echelon Connect Bike EX5s you recently purchased from Woot.com. Unfortunately, we ran into an inventory error and no longer have this item available in the Mossy Oak color you purchased. We're very sorry! However, we do have the item available in black if you are interested in a replacement. If you want a replacement, great! Please let us know and we'll be happy to get it processed and shipped ASAP! Please respond by end of day on 6/23/23 if you would like the item in black. If we have not received a response by then, your order will be cancelled and refunded. If you do not want the other color option, please let us know and we can cancel your order and issue a full refund. For replacement or cancel requests, we can be reached via email at [email protected] or by going through the Customer Service Support form on the website. Once again, we are very sorry for the inconvenience on this."
I ordered this bike before 8 AM and it did not get sold out until around 8 PM that same day and YET I get this notice. WTF! What complete moron would send out this email notification without saying that 1) it would be at no additonal charge OR 2) My credit card will be charged the difference between Mossy Oak and Black if I choose the replacement? In addition I emailed them back yesterday at around 11 AM and have not heard ANYTHING BACK. And Woot has no phone number to call so we all sit here waiting and wondering if we are going to get a bike or not.
This is my first order with Woot AND will be my last if they don't make this right! I'm pissed and frustrated. Woot SUCKS!
On another note, my order now says "Shipping now" but I haven't heard anything back from Woot.
"Hi there. The substitution for a different color would be at the same price unless something was mentioned in the email."
I just see this as very poor customer service. Ok, rant over and lets see if they respond back to me, (us), today.
I just see this as very poor customer service. Ok, rant over and lets see if they respond back to me, (us), today.
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