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YMMV, In-Store for T-Mobile Customers with Non-5G Phones: Free (via Bill Credits) iPhone SE 3rd Gen, No Trade-In Required, Worked for Simple Choice, Support Fee and Taxes Apply

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I received an email earlier today from T-Mobile saying that one of my lines (which currently has an iPhone XR) was eligible to upgrade to a new 5G phone for free to better take advantage of the network. I am on the Simple Choice North America Promo plan with several free lines so this seems like it must apply to a lot of plans.

The fine print in the email (see images in link) made it seem like it was limited to just the Moto G 5G (meh), so I reached out to T-Force via Twitter to ask if any other phones qualified. They confirmed that the iPhone SE 3rd Gen, Nokia G310, Nord 300, and REVVL 6/6X also qualified, but that you had to complete the transaction in store.

I had to go to the mall tonight so stopped by the T-Mobile store after confirming that my account was annotated and the SE was in stock and was able to upgrade to the 128GB black model for the $35 support fee and tax. Bill credits seem to be in process.

You may want to reach out to T-Force to confirm and have them annotate your account as that definitely helped at the store.

I was able to take advantage of the June 2022 deal for another line that had an old iPhone on it so it's been nice to get a couple upgrades for the kiddos.

Hope this helps a few people.

image source:
https://imgur.com/a/86OjWxb
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Created 12-08-2023 at 07:16 PM by edmondsdave
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Joined Jul 2011
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> bubble2 15,199 Posts
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desi_babu_2010
12-08-2023 at 07:20 PM.
12-08-2023 at 07:20 PM.
Quote from edmondsdave :
...Hope this helps a few people.
consider removing that image as ur email addy is there..unless u dont care abt that
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edmondsdave
12-08-2023 at 07:32 PM.
12-08-2023 at 07:32 PM.
Quote from desi_babu_2010 :
consider removing that image as ur email addy is there..unless u dont care abt that
Thanks, I noticed that immediately after.
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plusoahu
12-08-2023 at 07:38 PM.
12-08-2023 at 07:38 PM.
My rep didn't know anything about that so likely very YMMV.
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desi_babu_2010
12-08-2023 at 07:44 PM.
12-08-2023 at 07:44 PM.
Quote from plusoahu :
My rep didn't know anything about that so likely very YMMV.
likely for those that do not have 5g phone
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edmondsdave
12-08-2023 at 07:45 PM.
12-08-2023 at 07:45 PM.
Quote from plusoahu :
My rep didn't know anything about that so likely very YMMV.
I should have noted in the original title that it applies to lines with non-5G phones so I have updated that.
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FrugalWho
12-08-2023 at 07:45 PM.
12-08-2023 at 07:45 PM.
Quote from plusoahu :
My rep didn't know anything about that so likely very YMMV.
As long as you got a notice via text or letter, it'll be under your account segments. The keyword here is for them to look at the segments.

I've done two of these before, got an SE both times with nothing paid; not even tax.
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calisoldier83
12-08-2023 at 07:53 PM.
12-08-2023 at 07:53 PM.
How long was the 3g phone on the network before it triggered the notification?
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Joined Aug 2010
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edmondsdave
12-08-2023 at 07:59 PM.
12-08-2023 at 07:59 PM.
Quote from calisoldier83 :
How long was the 3g phone on the network before it triggered the notification?
This one didn't need to be a 3G device (unlike the June 2022) deal, but the XR (which doesn't have 5G) has been on the line for about 18 months. I'm not clear how long the phone needs to be active on the line with the non-5G phone.

I remember seeing the June 2022 deal here and popping a SIM card for a free line into an old iPhone 5s we had laying around (our youngest was using it in an old Galaxy) and it took a few weeks to get the notification, after they extended the offer.
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KingUltra
12-08-2023 at 08:17 PM.
12-08-2023 at 08:17 PM.
I received an email too and it mentions the line where I have an iphone 11 for about a month, and iphone 12 the previous year. Other 2 lines where I have been using a Samsung s10e forever didn't get the email
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weirdly
12-08-2023 at 08:41 PM.
12-08-2023 at 08:41 PM.
Think I can get this without getting an email? I'm on the T-Mobile One plan One line has had an iPhone 11 (not 5G) on it for over a year. I didn't receive an email, but I'd love a free iPhone SE 3. .
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imdaman735
12-08-2023 at 09:14 PM.
12-08-2023 at 09:14 PM.
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rootbear
12-08-2023 at 09:28 PM.
12-08-2023 at 09:28 PM.
I'm on Simple Choice and all but one of my five lines are now 5G. That one is a an iPhone SE 2nd generation. Would love to get that upgraded but TM rep knows nothing about this. Says nothing out there for Simple Choice plans.
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edmondsdave
12-08-2023 at 09:40 PM.
12-08-2023 at 09:40 PM.
Quote from rootbear :
I'm on Simple Choice and all but one of my five lines are now 5G. That one is a an iPhone SE 2nd generation. Would love to get that upgraded but TM rep knows nothing about this. Says nothing out there for Simple Choice plans.

That's a bummer; sounds like it's fairly targeted even for similar accounts (this was my only non-5G phone on a 12-line Simple Choice Plan).

Sorry that this seems to be proving to be as widely available as an old Walmart or Target Brickseek search.
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sbimos
12-08-2023 at 10:11 PM.
12-08-2023 at 10:11 PM.
One plan here. Multiple non-5G iphones on multiple free lines since last year's promotion. No offers for me yet.
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