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expiredAsherO posted Dec 18, 2023 04:16 PM
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expiredAsherO posted Dec 18, 2023 04:16 PM

T-Mobile free voice line (BYOD) for qualifying customers - $0

T-Mobile
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T-Mobile targeted promo for select accounts, must have the listed "segment" on your postpaid account for this promo. Promo ID 230289. One-time activation charge of $35 applies, though you can ask them nicely and they might waive it or credit it to your account.

https://tmo.report/2023/12/t-mobi...customers/
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Deal Details
Community Notes
About the Poster
T-Mobile targeted promo for select accounts, must have the listed "segment" on your postpaid account for this promo. Promo ID 230289. One-time activation charge of $35 applies, though you can ask them nicely and they might waive it or credit it to your account.

https://tmo.report/2023/12/t-mobi...customers/

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633 Comments

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Dec 19, 2023 10:27 PM
366 Posts
Joined Jul 2009
Tbisu6Dec 19, 2023 10:27 PM
366 Posts
UPDATE: The call center rep did some research and called me back. She said the promo was in an older system they don't really use, but she was able to apply it.
Dec 19, 2023 10:34 PM
6 Posts
Joined Nov 2013
Rakesh2306Dec 19, 2023 10:34 PM
6 Posts
Quote from WhatIsTheDealio :
Simple choice and informed not eligible right now. Maybe eligible later. Still new promotion. Apparently.
On the phone with CS and they said my Simple Choice is eligible. The line is totally free and they will credit the $35 activation as well.
Dec 19, 2023 10:36 PM
162 Posts
Joined Aug 2012
jochemalexDec 19, 2023 10:36 PM
162 Posts
For my understanding, if this works, will I get an extra line on the same plan I currently have? So say if I have essentials, would I get a new line with the same 50g 5g, unlimited txt unlimited calls?
Dec 19, 2023 10:39 PM
366 Posts
Joined Jul 2009
Tbisu6Dec 19, 2023 10:39 PM
366 Posts
Quote from jochemalex :
For my understanding, if this works, will I get an extra line on the same plan I currently have? So say if I have essentials, would I get a new line with the same 50g 5g, unlimited txt unlimited calls?
That's what the rep told me. I thought it was "just" a voice line, but she said it includes everything the rest of my lines have.
Dec 19, 2023 10:39 PM
895 Posts
Joined Dec 2007
tunghinjaiDec 19, 2023 10:39 PM
895 Posts
Quote from nirot :
I was able to get mine ! I called 611 the rep told me I'm not eligible. So I jumped on the T-Mobile app and chatted with them . They said the promos not on my account and that they would add the promo and it would take 24 hours but the rep said they asked their supervisor and they approved them to process it right away. After a while they were able to add the free line and didn't charge me a $35 activation . They are also sending me a physical sim after they activated a esim. Took some time but worth the wait . Just be super nice to the reps .


- on the Simple Choice Plan
good luck with it... hope no headaches with you... unless the promo code attached to your account once line activated.
Dec 19, 2023 10:41 PM
6 Posts
Joined Nov 2013
Rakesh2306Dec 19, 2023 10:41 PM
6 Posts
Talked to CS and they said my Simple Choice is eligible. The line is totally free and they credited the $35 activation as well.
Dec 19, 2023 10:44 PM
11 Posts
Joined Dec 2014
Jaybird21Dec 19, 2023 10:44 PM
11 Posts
Got denied for the free line in English but approved in Spanish! Si se puede 🇺🇸
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Dec 19, 2023 10:49 PM
130 Posts
Joined Jan 2015
CleverHorseDec 19, 2023 10:49 PM
130 Posts
This is what the rep on TMO mobile app chat said

Thanks for being on hold xxxxx, I went ahead and checked your account and glad to know that you have received BYOD promo notification since very few customer got that however as of now the account is not updated with that offer in this case I am updating a detailed note on your account so that team could update the offer on your account please be rest assured once it will get added you will get notification for the same.

You will receive notification via text or email.
Please be rest assured you will receive it or you can also check back again with us for free line offer.
Dec 19, 2023 10:49 PM
13 Posts
Joined Nov 2016
jxch09Dec 19, 2023 10:49 PM
13 Posts
Simple choice plan here - said I didn't qualify…….. what promo code are you sharing with them?
Dec 19, 2023 10:51 PM
359 Posts
Joined Feb 2014
BigB89Dec 19, 2023 10:51 PM
359 Posts
Quote from waterchange :
Being on Magenta isn't an indication that you're likely eligible for the free line; read the link on the first post and have a rep check if your accounts "segments" page. To switch a paid line onto the free line, I believe the steps are for you to (a) get the free line, (b) wait 1 year, (c) port out your paid line number to some other carrier, and (d) port that number back onto the free line. Historically, free line offers required a minimum of 2 paid lines; not sure if this has changed with the recent free line offers.
After I port out , should I wait for certain period before porting back on to free line?
Dec 19, 2023 10:52 PM
145 Posts
Joined Aug 2013
arpanj2Dec 19, 2023 10:52 PM
145 Posts
Tforce told me I am not eligible for free line but BOGO is there
Dec 19, 2023 10:58 PM
873 Posts
Joined May 2014
WhatIsTheDealioDec 19, 2023 10:58 PM
873 Posts
Quote from Rakesh2306 :
On the phone with CS and they said my Simple Choice is eligible. The line is totally free and they will credit the $35 activation as well.
Yeah I tried multiple CS rep and chat. All said my account is ineligible nor can they add the promo to my account as it's been happening with others. Bummer.
Dec 19, 2023 11:06 PM
130 Posts
Joined Sep 2015
DeiVindictamDec 19, 2023 11:06 PM
130 Posts
Quote from OceanTwelve :
that never ends well. they don't have to honor what an employee says. there are a lot of dumb employees who have no clue what they are talking about and spit out incorrect information.
I second that. A lot of these employees are outsourced. End up overpromising but under-delivering.
Dec 19, 2023 11:15 PM
255 Posts
Joined Apr 2014
gunnaynDec 19, 2023 11:15 PM
255 Posts
I advise anyone who had an overseas rep "add" this promo/free line, even though not qualified, to not use the line as a precaution so that you can NOINSTALL later on if there is an issue.

This will preserve any older free lines that have a 1 year no cancellation stipulation.

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Dec 19, 2023 11:18 PM
215 Posts
Joined Dec 2011
dealhunter010Dec 19, 2023 11:18 PM
215 Posts
Quote from DeiVindictam :
I second that. A lot of these employees are outsourced. End up overpromising but under-delivering.
Agreed 110%! I recommend calling during 8am-5pm to guarantee a US based rep. Outsourced reps have almost always been wrong and never follow through such as never giving a follow up call.

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