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Conserva 162K Views
Dec 22, 2023 4:56 PM

YMMV! Get Up To $800 Off A New Phone With These Two “Targeted” Trade Offers At T-Mobile

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Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details
https://tmo.report/2023/12/get-up...-t-mobile/


QA Note: YMMV - Existing Select Customers/Accounts - Phone purchased/traded on EIP w/trade-in
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About the Poster
Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details
https://tmo.report/2023/12/get-up...-t-mobile/


QA Note: YMMV - Existing Select Customers/Accounts - Phone purchased/traded on EIP w/trade-in

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699 Comments

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Dec 30, 2023 3:41 AM
26 Comments
Joined Jun 2008
laguy1Dec 30, 2023 3:41 AM
26 Comments
Quote from cnvrtble98 View quoted comment :
They cannot add a promotion to an account. What people are posting is wishful thinking. If you didn't get it on your account from the start it is time to move on.
Thanks for your reply.

T-Force on twitter is telling me that I qualify for iphone promo but asked to me place the order online since she is having some issue with the system at her end. She told me that the promo will not show until I activate the device. I don't want to take the chance and regret it later. Could someone please post their experience if they have ordered the phone online and the promo applied to their line later on.
Dec 30, 2023 3:44 AM
3K Comments
Joined Sep 2006
cnvrtble98Dec 30, 2023 3:44 AM
3K Comments
Quote from laguy1 View quoted comment :
Thanks for your reply.

T-Force on twitter is telling me that I qualify for iphone promo but asked to me place the order online since she is having some issue with the system at her end. She told me that the promo will not show until I activate the device. I don't want to take the chance and regret it later. Could someone please post their experience if they have ordered the phone online and the promo applied to their line later on.
If any of the reps told you that you are ineligible and you go ahead with the order, and the promo does not work, you will not have any recourse because they will have a record of you being told no. If you want to take that chance then good luck but it may not end well.
Dec 30, 2023 4:04 AM
26 Comments
Joined Jun 2008
laguy1Dec 30, 2023 4:04 AM
26 Comments
Quote from cnvrtble98 View quoted comment :
If any of the reps told you that you are ineligible and you go ahead with the order, and the promo does not work, you will not have any recourse because they will have a record of you being told no. If you want to take that chance then good luck but it may not end well.
Just to clarify, the 611 rep told me 'No' but the T-Force rep is telling me 'Yes' (I qualify)
Dec 30, 2023 4:27 AM
181 Comments
Joined Aug 2012
WildPurpleElephantDec 30, 2023 4:27 AM
181 Comments
Quote from miini View quoted comment :
I was in the same boat... I had P555 instead(up to $350 trade in credit) I reached out via facebook and the rep was able to credit difference of $450 straight to the account.. Maybe I got lucky.. try multiple reps.. good luck..
Thanks for sharing your experience. Here is what I did -

1. Called 611. Rep said you didn't qualify. Too bad we lied 2 times and documented it. Asked her to transfer to Supervisor.

2. Supervisor said same thing. Offered $100 credit for inconvenience and asked me to return the phone and life goes on. I said no. He then offered to waive my $150 bill for this month in addition to $100 credit. I declined. I asked to be transferred to the manager. I asked for names of all the reps who promised me $800 and told him that I will be filing my claim consumer court for T-Mobile not following written agreement.

3. Manager offered $600 credit (reflected immediately) as $200 will be received thru the current applied offer.

Total call lasted for 90 min, but I got desired outcome. Detailed notes and persistence helped.
Last edited by WildPurpleElephant December 29, 2023 at 08:44 PM.
Dec 30, 2023 6:45 AM
1.4K Comments
Joined Mar 2007
krazyqDec 30, 2023 6:45 AM
1.4K Comments
I was told by 611 that I qualified for both offers however after getting the phones I saw that they were not applied.
Spoke to TForce Facebook and since 611 representatives said I qualified they worked on fixing everything for me and now I see the new offered applied to both orders on the EIP payment plan.
Dec 30, 2023 7:03 AM
715 Comments
Joined Dec 2007
steveballamorDec 30, 2023 7:03 AM
715 Comments
Quote from krazyq View quoted comment :
I was told by 611 that I qualified for both offers however after getting the phones I saw that they were not applied.
Spoke to TForce Facebook and since 611 representatives said I qualified they worked on fixing everything for me and now I see the new offered applied to both orders on the EIP payment plan.
You have two orders with P629 $800 offer? or One is with $700 offer?
Dec 30, 2023 7:16 AM
715 Comments
Joined Dec 2007
steveballamorDec 30, 2023 7:16 AM
715 Comments
Quote from WildPurpleElephant View quoted comment :
Thanks for sharing your experience. Here is what I did -

1. Called 611. Rep said you didn't qualify. Too bad we lied 2 times and documented it. Asked her to transfer to Supervisor.

2. Supervisor said same thing. Offered $100 credit for inconvenience and asked me to return the phone and life goes on. I said no. He then offered to waive my $150 bill for this month in addition to $100 credit. I declined. I asked to be transferred to the manager. I asked for names of all the reps who promised me $800 and told him that I will be filing my claim consumer court for T-Mobile not following written agreement.

3. Manager offered $600 credit (reflected immediately) as $200 will be received thru the current applied offer.

Total call lasted for 90 min, but I got desired outcome. Detailed notes and persistence helped.
So $600 bill credit and $200 for which offer??

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Dec 30, 2023 7:44 AM
4.2K Comments
Joined Sep 2006
willygeeDec 30, 2023 7:44 AM
4.2K Comments
Quote from Batman_dealer View quoted comment :
Posting my experience

Got offers on 2 lines by calling in 611 and they placed the ordered with $800 trade in promo and assured me that I will get the discount.

However upon checking TForce they told me that I am not eligible for $800 trade in offer. However since the rep had added notes in my account they told they ll honor one line and cannot honor the other one. So I spoke to them tht I will return other one.

Next day, I was planning to start the return so reached out on t mobile chat. However when I checked last time if the promo had applied or not. The rep said yes. I asked them the details and asked them some sort of verification. So I got a text message that P519 which $830 offer trade in and that discount was already applied in my account for the 2nd line.
So you will be able to do 2 upgrades on two lines after all (one on P629 and one on P519)? Do you have any further details on the qualifications for P519?
Dec 30, 2023 7:47 AM
4.2K Comments
Joined Sep 2006
willygeeDec 30, 2023 7:47 AM
4.2K Comments
Quote from steveballamor View quoted comment :
You have two orders with P629 $800 offer? or One is with $700 offer?
Seems like the one P629 for you is set like it should be in system for one line - was that before or after your trade-in?

How about for your other line - you still working through that one? Have you contacted T-force?
Dec 30, 2023 8:25 AM
715 Comments
Joined Dec 2007
steveballamorDec 30, 2023 8:25 AM
715 Comments
Quote from willygee View quoted comment :
Seems like the one P629 for you is set like it should be in system for one line - was that before or after your trade-in?

How about for your other line - you still working through that one? Have you contacted T-force?
So I contacted TF today 2 times. Both are telling me there is follow up schedule to take care of the promotion on 1/5 and 1/12. They said it was communicated to me during order and promo will be taken care of. WTF. All chat screenshot said account eligible for promo.

Yours EIP fixed yet?
Dec 30, 2023 8:28 AM
715 Comments
Joined Dec 2007
steveballamorDec 30, 2023 8:28 AM
715 Comments
Quote from willygee View quoted comment :
So you will be able to do 2 upgrades on two lines after all (one on P629 and one on P519)? Do you have any further details on the qualifications for P519?
P519 need new line. Not sure how he is able to add.

Apple Activate ID230209
Promo Code: P519
Start Date: October 6, 2023
Credit: up to or $34.59/mo. for 24 months
With 24 monthly bill credits when you trade in an eligible phone and add a qualifying line of service. For well-qualified customers; plus tax.
See full terms
Dec 30, 2023 8:30 AM
715 Comments
Joined Dec 2007
steveballamorDec 30, 2023 8:30 AM
715 Comments
TF Rep was telling me even if they add manually P629 it will fell off next day since its system generated.

To the folks - who were successfully able to convince TF rep to add P629 to their EIP. Can you check and confirm promo is still there.

I will try to chat with them tomorow.
Dec 30, 2023 9:13 AM
86 Comments
Joined Jan 2013
dennis0222Dec 30, 2023 9:13 AM
86 Comments
On one plus plan... Chat saids I am very eligible. Weirdly got a voice mail from their supervisor saying I qualify.

Went to store, no segment found on my account.

Called 611, confirm no segment on account thus won't qualify.

Deciding rather this is worth the hassle, but leaning towards no.

Don't think it's worth the hassle to
Dec 30, 2023 1:18 PM
181 Comments
Joined Aug 2012
WildPurpleElephantDec 30, 2023 1:18 PM
181 Comments
Quote from steveballamor View quoted comment :
So $600 bill credit and $200 for which offer??
Originally, instead of applying P629, they applied P551 on my account which would give me $200 over 24 months.

I see following information under EIP Plan section on website -

Promotion: Apple Trade ID230269.

On searching for 230269 on Tmobile website, it says

"Apple Trade ID230269
Promo Code: P551
Start Date: October 6, 2023
Credit: up to or $8.34/mo. for 24 months

Get up to $200 off Apple iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, SE (3rd gen), 15, 15 Plus, 15 Pro, or 15 Pro Max, via one-time trade-in credit and 24 monthly bill credits when you purchase on a monthly payment plan and trade-in an eligible phone on most plans."

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Dec 30, 2023 1:22 PM
181 Comments
Joined Aug 2012
WildPurpleElephantDec 30, 2023 1:22 PM
181 Comments
Quote from dennis0222 View quoted comment :
On one plus plan... Chat saids I am very eligible. Weirdly got a voice mail from their supervisor saying I qualify.

Went to store, no segment found on my account.

Called 611, confirm no segment on account thus won't qualify.

Deciding rather this is worth the hassle, but leaning towards no.

Don't think it's worth the hassle to
Depends how hard you are willing to fight. Luckily, store does not document the notes. So, you have concrete yes from 611 with voicemail evidence. I fought and got money as bill credit. It took 90 min and talking to Supervisor and Manager.

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