Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details
https://tmo.report/2023/12/get-up...-t-mobile/
QA Note: YMMV - Existing Select Customers/Accounts - Phone purchased/traded on EIP w/trade-in
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Apple Trade ID230268
Enrolled ($10.63 monthly credit)
I called 611 agent again, he said the correct promotion will be applied after the phone are received and activated. I asked for him to provide me this info in writing which he could not do. So, I asked for a supervisor who said I am not eligible for P629 and previous agent has noted $800 which she couldn't honor.
I read that some of you were able to get TForce rep on X to get adjustments? How do you do that? Just send a message via X to t-mobile support? Please advise.
I asked Supervisor to transfer me to the manager. Manager gave me $600 credit and $200 will be received by Promotion which was incorrectly applied on my account.
I was going to trade in N200 for N30.
To me N30 was not very useful. I bought it for 60$ from Metro. But locked phone unusable on Tmobile.
talked to them on twitter.
What does HUCA mean?
Among award travelers, HUCA is an acronym for "Hang Up and Call Again." This is advice you'll often receive if you spoke to a customer service agent at a bank or airline who was unhelpful or gave you incorrect information.
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Did they give you a promotion code ?
Promotion Drop-out
xxxxxxxxxx is no longer eligible for Apple Trade ID230268 due to ["manual un-enrollment requested"] . Monthly credits will no longer apply for APL IPHONE 15 PLUS 128G BLU KIT . See promotion terms and eligibility rules at http://www.t-mobile.com/PromotionalOffe
Promotion Enrollment
xxxxxxxxxx is eligible for Smartphone Trade ID230433 due to Promotion reenrollment . Monthly credits in the amount of 33.34 will be applied over 24 months for iPhone 15 Plus - Blue - 128GB while maintaining service & promotion eligibility. See promotion terms and eligibility rules at http://www.t-mobile.com/PromotionalOffe
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Apple Trade ID230268
Enrolled ($10.63 monthly credit)
I called 611 agent again, he said the correct promotion will be applied after the phone are received and activated. I asked for him to provide me this info in writing which he could not do. So, I asked for a supervisor who said I am not eligible for P629 and previous agent has noted $800 which she couldn't honor.
I read that some of you were able to get TForce rep on X to get adjustments? How do you do that? Just send a message via X to t-mobile support? Please advise.
Now, I am in the same boat as you are. Nice representative talk smooth. But, screwed me applying wrong promotion and showing only $350 instead of $800 credit for IPhone 15 purchase. Contacted again yesterday and they said they will fix it in 2 days or so. I am keeping my fingers crossed.
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Share information with the community. Please follow our Community Guidelines and be kind!