Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details
https://tmo.report/2023/12/get-up...-t-mobile/
QA Note: YMMV - Existing Select Customers/Accounts - Phone purchased/traded on EIP w/trade-in
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this is like "Bait and Switch"
Did I ask multiple times before I placed an order? yes I did.
Did the CSR say i will get $800 off? yes each person I placed an order.
They all said " no worries, you will get what I told you. we will take care of it"
that is why I ordered it.
and NOW - Billing system is not allowing. so who is fault is that?
I can't even cancel it because it passed the return date and even I do, i wonder who I will get back the phone I traded in.
Reach out to T-Force
this is like "Bait and Switch"
Did I ask multiple times before I placed an order? yes I did.
Did the CSR say i will get $800 off? yes each person I placed an order.
They all said " no worries, you will get what I told you. we will take care of it"
that is why I ordered it.
and NOW - Billing system is not allowing. so who is fault is that?
I can't even cancel it because it passed the return date and even I do, i wonder who I will get back the phone I traded in.
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Did they take the $600 off front or are there offsetting credits over 12 or 24 months?
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