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Conserva 162K Views
Dec 22, 2023 4:56 PM

YMMV! Get Up To $800 Off A New Phone With These Two “Targeted” Trade Offers At T-Mobile

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Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details
https://tmo.report/2023/12/get-up...-t-mobile/


QA Note: YMMV - Existing Select Customers/Accounts - Phone purchased/traded on EIP w/trade-in
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About the Poster
Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details
https://tmo.report/2023/12/get-up...-t-mobile/


QA Note: YMMV - Existing Select Customers/Accounts - Phone purchased/traded on EIP w/trade-in

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699 Comments

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Jan 29, 2024 1:47 PM
1.8K Comments
Joined Sep 2006
gapafJan 29, 2024 1:47 PM
1.8K Comments
Quote from hankook View quoted comment :
that is not the point here.
this is like "Bait and Switch"
Did I ask multiple times before I placed an order? yes I did.
Did the CSR say i will get $800 off? yes each person I placed an order.
They all said " no worries, you will get what I told you. we will take care of it"

that is why I ordered it.
and NOW - Billing system is not allowing. so who is fault is that?
I can't even cancel it because it passed the return date and even I do, i wonder who I will get back the phone I traded in.

Reach out to T-Force
Jan 29, 2024 4:27 PM
255 Comments
Joined Jun 2013
RK_DealsJan 29, 2024 4:27 PM
255 Comments
Guys, I reached out to T-Mobile on Facebook by explaining my frustrations with cheating customer care agents. They looked into my account and applied the promotions. That is really helpful. I would recommend reach out to them Dont forget to give rep if that worked for you too Smilie
Jan 29, 2024 10:31 PM
987 Comments
Joined Jan 2009
hankookJan 29, 2024 10:31 PM
987 Comments
We have to beg what we offered. Hate it
Feb 1, 2024 1:26 AM
3.9K Comments
Joined Aug 2006
TechiManFeb 1, 2024 1:26 AM
3.9K Comments
Quote from hankook View quoted comment :
that is not the point here.
this is like "Bait and Switch"
Did I ask multiple times before I placed an order? yes I did.
Did the CSR say i will get $800 off? yes each person I placed an order.
They all said " no worries, you will get what I told you. we will take care of it"

that is why I ordered it.
and NOW - Billing system is not allowing. so who is fault is that?
I can't even cancel it because it passed the return date and even I do, i wonder who I will get back the phone I traded in.
Wasted 6+ hours over last two months, and this is the response from the last rep, even with documented notes from earlier reps who promised me $800 will be applied...I am done with T-Mobile
Feb 1, 2024 5:09 AM
255 Comments
Joined Jun 2013
RK_DealsFeb 1, 2024 5:09 AM
255 Comments
Quote from TechiMan View quoted comment :
Wasted 6+ hours over last two months, and this is the response from the last rep, even with documented notes from earlier reps who promised me $800 will be applied...I am done with T-Mobile
The same thing happened for me. I reached out to TMobile on Facebook; they looked into my account with all previous agent memos, and then they applied the promotion immediately. So reach out to them
Feb 1, 2024 12:19 PM
3.9K Comments
Joined Aug 2006
TechiManFeb 1, 2024 12:19 PM
3.9K Comments
Quote from RK_Deals View quoted comment :
The same thing happened for me. I reached out to TMobile on Facebook; they looked into my account with all previous agent memos, and then they applied the promotion immediately. So reach out to them
the agent was ready to apply promotion credit but then I will have to call every month to get that $20 credit….
Feb 1, 2024 1:45 PM
261 Comments
Joined Feb 2007
gekamasFeb 1, 2024 1:45 PM
261 Comments
I have been following this thread since the beginning, so I will share my experience as a point of reference. I am on the old Simple Choice plan. Stopped by the corporate store. They said no promo on my account. Called 611. The agent immediately said that I qualify. However, after I pressed further and she talked with supervisor/manager, they confirmed that I did not have a promo. Finally, reached out on Facebook. The agent said that I did not have the promo but because I have been with TMO for 20 years, she would give me $600 off (50% off 15 pro max). I could use $600 and pay $50 monthly for 12 months or 50 for 24 month and 600 credit the account. Tax on the full amount upfront ($72). The only downside of FB is that it is not a quick chat as they are chatting with multiple people, so it took place over 2-3 hours. Good luck all!

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Feb 4, 2024 6:31 PM
467 Comments
Joined Jan 2017
GimpsUnlimitedFeb 4, 2024 6:31 PM
467 Comments
I have an One Plan Unlimited 55 and got the $800 off deal. Took me over 30 mins on the phone. They charge full tax + activation fee, so about $140 up front. Still better than buying a used one off eBay, I guess.
Feb 25, 2024 3:12 PM
8 Comments
Joined Jul 2023
OutAndAboutFeb 25, 2024 3:12 PM
8 Comments
Quote from gekamas View quoted comment :
I have been following this thread since the beginning, so I will share my experience as a point of reference. I am on the old Simple Choice plan. Stopped by the corporate store. They said no promo on my account. Called 611. The agent immediately said that I qualify. However, after I pressed further and she talked with supervisor/manager, they confirmed that I did not have a promo. Finally, reached out on Facebook. The agent said that I did not have the promo but because I have been with TMO for 20 years, she would give me $600 off (50% off 15 pro max). I could use $600 and pay $50 monthly for 12 months or 50 for 24 month and 600 credit the account. Tax on the full amount upfront ($72). The only downside of FB is that it is not a quick chat as they are chatting with multiple people, so it took place over 2-3 hours. Good luck all!
Presume you mean $50/month over 12 months or $25/month over 24 months?

Did they take the $600 off front or are there offsetting credits over 12 or 24 months?

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