It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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I keep video recording and all the images that the phone is 100% sure according to the condition we selected.
Ready to file a complaint with the State Attorney General's office, FTC for their trade practice, and BBB with all the proof. They will come to resolve this ASAP. Whoever has a problem and has proof that your trade is 100% valid and legit..... then give them a Fight. You can also file a claim in Small Claim Court at your local level and also File a Chargeback via Credit Card.
I also placed a Note in the box with the Tradein receipt ... "If you need the video recording for the Phone Condition and Packing video can provide you to review."
I do have everything ready. As I faced a problem with my Google 8 Pro trade they say instead of a phone (Note 2) I had send some tablet with a Generic version. I send all the info and CC to the state attorney General's office to review the case. Received a Check from Assurant in the mail within 7 days with an apology email.
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Also, when did you mail your devices? It sucks that they were not accepted but at least you found out within the return window. Mine is stuck at Coppell Distribution Center scan and I am nearing the 14 day mark.
Just check the posts ahead someone posted the email to contact them.
Ready to file a complaint with the State Attorney General's office, FTC for their trade practice, and BBB with all the proof. They will come to resolve this ASAP. Whoever has a problem and has proof that your trade is 100% valid and legit..... then give them a Fight. You can also file a claim in Small Claim Court at your local level and also File a Chargeback via Credit Card.
Ready to file a complaint with the State Attorney General's office, FTC for their trade practice, and BBB with all the proof. They will come to resolve this ASAP. Whoever has a problem and has proof that your trade is 100% valid and legit..... then give them a Fight. You can also file a claim in Small Claim Court at your local level and also File a Chargeback via Credit Card.
I also placed a Note in the box with the Tradein receipt ... "If you need the video recording for the Phone Condition and Packing video can provide you to review."
I do have everything ready. As I faced a problem with my Google 8 Pro trade they say instead of a phone (Note 2) I had send some tablet with a Generic version. I send all the info and CC to the state attorney General's office to review the case. Received a Check from Assurant in the mail within 7 days with an apology email.
If it says in the system it is with USPS then it is Assurent's responsibility that it is received. If they lost it is their loss... once you drop off the package and it is with the USPS and tracking shows it is picked up... then it is USPS and Assurent to find the package... That is Consumer Law.
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