It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
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Note : already past return deadline i think.
edit : trade in rejected because serial# is different and liquid damage, spoke to supervisor and they say its my mistake..i know for sure it isnt....return rejected 17 days from ship date
No it showed pending then next day cancelled....spectrum saying they will give in next bill....assessment statsu still shows will be completed by 02/05....what the mess it is
No credit in account yet though.
moto g from Walmart in store
No credit in account yet though.
moto g from Walmart in store
It will be tomorrow morning.. first updates Assurent portal and than it will show up in the Spectrum Portal.
Note : already past return deadline i think.
edit : trade in rejected because serial# is different and liquid damage, spoke to supervisor and they say its my mistake..i know for sure it isnt....return rejected 17 days from ship date
This was my concern yesterday. No status update and was my last day to initiate a return. So I called and started the return process. I have 14 more days to get them to return so have time to get a final answer from Assurant.
Note : already past return deadline i think.
edit : trade in rejected because serial# is different and liquid damage, spoke to supervisor and they say its my mistake..i know for sure it isnt....return rejected 17 days from ship date
Talk to spectrum again and escalate if needed. Ask that phone to be returned since trade in took longer than usual for the phone inspection. Also, restate that your phone is fine and the problem is with Assurant and you are done talking to both sides. Threatened if spectrum can't find a solution for you being a loyal customer then let them know you will take your Internet and mobile services elsewhere. Be firm but reasonable. Be sure to ask talk to a manager or supervisor.
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It was showing like that for me ... mine was showing picked up by local and in transit for the entire time. I was worried that it might get lost.. but all of a sudden it was updated ... ready for pick up and picked up by Person.... then on the assurant site it says arrived at warehouse...
Yesterday it was approved today got credit in my Spectrum account and did a refund on my Debit card that was not on my Spectrum account. money is pending in my bank account.. will be in the bank tomorrow ... for sure
Yesterday it was approved today got credit in my Spectrum account and did a refund on my Debit card that was not on my Spectrum account. money is pending in my bank account.. will be in the bank tomorrow ... for sure
I'm still waiting to unlock my phone, before I can try it again.
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