It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email pop@tracfone.com with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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Top Comments
A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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I think the problem is when I moved 6 months ago, I went in store to set up Internet service with spectrum and they were offering one free phone line.
They screwed up a number of things, and it had always said "128GB S22+" under my spectrum account (as I was using the phone up until I sent it to Assurant for trade in).
So I'm thinking Assurant is just going off spectrums information, if you already had the phone linked to your account.
Otherwise there's no reason why the phone should have come up as 128gb instead of 256gb. Still have the box, with the IMEI/etc. on it and it says 256GB as does the settings menu in the phone (which j took pictures of before sending the phone in).
Again, just going to accept the adjusted trade in value and move on.
Definitely going to do this in store in the future, to avoid this type of thing again.
I will try to do that route so that, there is a resolution in your favor then every penny saved is yours...
At this point I don't think anyone e has been successful appeal assurant. So I am planning on returning the phone and then requesting the the trade in back and trying to do it instore.
Only thing is I already opened the s24 but I have everything except the plastic screen cover it first comes in, so hopefully they don't deny my return also.
I mailed the package on January 24th. It got to Texas on 1/26, and then was sent to Philadelphia on 1/29, and then back to Texas on 1/30. The package made it to the Coppell, TX distribution center on 1/31, and sat there until 2/5. It was finally delivered on 2/6.
My origional estimated assessment 2/8. When that date passed it change to 2/10 and then it changed back to 2/8 after the 10th passed. I wrote Spectrum.Support@assurant.com on the 12th asking for an update. They responded saying it "does show the device has been delivered as of 2/6/24. Please allow 10 business days (Monday-Friday) for the Warehouse to process the device, and have it attached to your trade-in."
I finally got the email today saying that my IPhone 6 was accepted, I actually selected the incorrect storage space (16 gb instead of 64 gb). They just updated my offer with the correct storage.
I'm just waiting for my Spectrum credit to show up now. It took almost three weeks from start to finish. It's definitely the worst trade in experience I've ever had. At least it was accepted, though.
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hahah yup, did two more today in store... the sales person even recognized me but said if the system allows, not going to stop.
s24 to 24+, got $85 back.. then did a cheapie A phone for a s24... lol evened all out.
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s24 to 24+, got $85 back.. then did a cheapie A phone for a s24... lol evened all out.
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