It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email pop@tracfone.com with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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TLDR: Pre-Ordered 1/29, shipped trade in (inspected and approved), phone never shipped till today 2/28/24, spoke to rep/supervisor around middle of 2/20 ish saying order somehow got cancelled. Now the order is being shipped out of the blue. Spectrum system is sh*t in terms of communicating with each other, no one know what is going on and just throw stories to cover their assess.
Also just fyi I recently asked Spectrum if you return device unopened do you get full refund without restocking fee and they said yes. They said basically everybody is charged restocking fee but if the item is brand new and still sealed then when Assurant assesses the return then they also refund the restocking fee. So of course dealing with Assurant who knows how they might screw things up but I was told that is how it works with online returns. So keeping device sealed can have benefit if doing a return.
Also just fyi I recently asked Spectrum if you return device unopened do you get full refund without restocking fee and they said yes. They said basically everybody is charged restocking fee but if the item is brand new and still sealed then when Assurant assesses the return then they also refund the restocking fee. So of course dealing with Assurant who knows how they might screw things up but I was told that is how it works with online returns. So keeping device sealed can have benefit if doing a return.
Both of them seems like doesn't wanna help me at all. did all the trade-in process and adding a line but this fool put my trade in credit to a 36 months credit without asking me if I want to pay the rest of the phone and telling me they cant reverse it and they cant cancel it because my old phone was in their system already as a traded device.
Im heated! went home and call spectrum right away, I was able to pay off the device and got a confirmation the my trade-in credit will hit my account in full amount. made another call after 2hrs when I saw my credit is on my account, I asked the agent to transfer all credit to my card on file. I got my money back today! -
all 3 my trade-in went smooth except this last one but overall its great deal!!
Pixel8pro to S24 ultra (via pre-order mail)
S9+ to S24 (instore)
S24 to S24+ (instore)
Pixel7pro to S24+ (instore)
Had no issues last year doing online order and mail in with Assurant for upgrade to S23.
Had no issues placing and receiving online order this year for S24. Mailed tradein to Assurant and was received by Assurant after about a week. Processed next day. Received notice from Assurant for revised trade in with lower storage. Correct device but wrong storage.
E-mailed Assurant same day. Next day received response that they would forward inquiry to warehouse. No response for 24 hours. Sent follow-up e-mail. No response for 24 hours. Sent another follow-up e-mail. No response for 24 hours.
Decided to just accept the revised offer that afternoon because return window for Spectrum was closing and wanted to make sure credit processed. Accepted offer on website. Credit did not appear on my account next day. Called and they said no credit on account yet. Today credit appeared on account. Called Spectrum for credit refund and first agent for some reason said had to wait 1-2 billing cycles. Called back and second agent sent refund.
Might continue to pursue the difference or file BBB complaint. Will see how I feel later if it is worth the headache.
TLDR: Assurant is a terrible company with regards to properly processing trade ins and offers inadequate customer service to resolve incorrect assessments within Spectrum return timeframe. Please be careful sending any higher storage models of devices to Assurant unless you are prepared for them to falsely claim lower storage model. That being said, if you accept their revised offer on the website the credit processed within a couple of days.
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Had recieved an s24 as a part of this trade in and already upgraded it to s24U in-store.
Had recieved an s24 as a part of this trade in and already upgraded it to s24U in-store.
Just adding here, because I have not read anyone having this happen yet.
Just adding here, because I have not read anyone having this happen yet.
During the pixel 8 Pro promo, they screwed up my trade in and I went via the State attorney general's office and got my credit and they sent me a check for the full amount.
It was quick in 3-4 days
Just adding here, because I have not read anyone having this happen yet.
It was quick in 3-4 days
full amount Tradein value + $700.
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