expiredMeowssi | Staff posted Feb 17, 2024 09:41 PM
Item 1 of 5
Item 1 of 5
expiredMeowssi | Staff posted Feb 17, 2024 09:41 PM
41mm Google Pixel Watch GPS + WiFi + Bluetooth (Polished Silver, Refurbished)
+ Free Shipping$98
$300
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Regretfully, no Google store in Austin, so instead took them nearly a week and a half to approve an RMA and issue a return label. Told me that I MUST return the bands and charge cable too, which I thought was weird, but figured they'd just be sending a whole new watch in retail box. Nope. Sent me a tiny little box with just the watch. No straps, no charger.
Contacted Google letting them know they need to return or replace the missing items, of course. Took them over a week to get back to me, asked for me to again provide my address, then another week to hear back from them and again asked me to confirm my address. Then they sent the charge cable. Only the charge cable.
Contacted them again asking where the bands were, and this time only took three days for them to approve the replacement band. At least they shipped it overnight, I guess.
Since it was just a watch I didn't get too bent out of shape and was definitely too passive when it came to all their issues, but if it was my phone, also Google made, I'd be unhinged after a couple of days. Not because I need my phone because it's my precious attention preoccupier, but I need it for work.
I couldn't believe how pathetic Google's post-purchase support was for their physical products. It felt like I was dealing with a Kickstarter that had three employees.
I've always been touch and go with Apple and used to give shit to people that were fully bought in to their ecosystem, but with age and less and less time for bullshit, I get it.
Regretfully, no Google store in Austin, so instead took them nearly a week and a half to approve an RMA and issue a return label. Told me that I MUST return the bands and charge cable too, which I thought was weird, but figured they'd just be sending a whole new watch in retail box. Nope. Sent me a tiny little box with just the watch. No straps, no charger.
Contacted Google letting them know they need to return or replace the missing items, of course. Took them over a week to get back to me, asked for me to again provide my address, then another week to hear back from them and again asked me to confirm my address. Then they sent the charge cable. Only the charge cable.
Contacted them again asking where the bands were, and this time only took three days for them to approve the replacement band. At least they shipped it overnight, I guess.
Since it was just a watch I didn't get too bent out of shape and was definitely too passive when it came to all their issues, but if it was my phone, also Google made, I'd be unhinged after a couple of days. Not because I need my phone because it's my precious attention preoccupier, but I need it for work.
I couldn't believe how pathetic Google's post-purchase support was for their physical products. It felt like I was dealing with a Kickstarter that had three employees.
I've always been touch and go with Apple and used to give shit to people that were fully bought in to their ecosystem, but with age and less and less time for bullshit, I get it.
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