forum thread Posted by Meowssi | Staff • Mar 1, 2024
Mar 1, 2024 8:31 PM
forum thread Posted by Meowssi | Staff • Mar 1, 2024
Mar 1, 2024 8:31 PM
New Lyca Mobile Customers: 6-Months Unlimited Talk, Text & 6GB Data per Month w/ Free Sim Card $45 ($7.50/month) + Free Shipping
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"SIM and assigned number expire after 60 days of non-use."
My interpretation of this is that the most one could wait to use this SIM is 60 days. If others know more then please share.
Have to cancel my order due to the reason...Anyone know if they provide full refund with an untouched sim card?
I asked their agent and they told me the SIM card/new plan loses its value in whole if not activated 30-days from the day of ordering...
I asked their agent and they told me the SIM card/new plan loses its value in whole if not activated 30-days from the day of ordering...
Nope..not sure..but I'm willing to risk $15 to find out. I honestly don't think they are on the ball enough to catch it and I've learned to take what csr's say with a grain of salt.
I received their sim card in the mail and it shows "Activate by: 11/17/2026" on the package. However, the sim card is attached to my plan which I paid for.
According to the CSR, 30-day from ordering is the activation deadline.
So it is quite confusing...Anyway I went ahead and asked for order cancellation. They seem to have it approved. Finger crossed now for my refund...
I tried to port out to Xfinity and Visible, both places I got error, I can not port my number as it's not active phone number. But the number was active on LycaMobile. They held me for 3-4 days till my plan expired and then they asked me to recharge again to get my number back.
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I'm seeing 29 Unlimited Intl 6M SIM OL under my plan.... but it expires in May? So is this 6months or not???
Here's a breakdown of the situation:
Porting Attempt: I am attempting to port my phone number from Redpocket to Lycamobile.
Activation Email: I received an email notification confirming my Lycamobile plan is active.
eSIM Activation: I used the QR code for eSIM activation on my iPhone 14 Pro, but it was unsuccessful.
No Service: My phone is currently unusable. Redpocket service has been terminated, and Lycamobile hasn't activated.
Lycamobile Customer Service:
I have contacted Lycamobile customer service numerous times. Each time, a ticket is created, closed, and a new one is opened.
I have been instructed to wait 24-48 hours repeatedly, but the issue persists.
Now, I'm told to wait 5-7 days for a refund, with no clear resolution for my phone number.
My primary concern is:
What will happen to my phone number? Will it be permanently lost due to this prolonged issue?
I request immediate assistance to expedite the porting process and activate my service with Lycamobile. The lack of service for over a week has significantly impacted me.
Please provide a clear timeline for resolving this issue and ensure my phone number is not lost.
Thank you for your prompt attention to this urgent matter.
https://www.lycamobile.
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