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== I see only $99 for activate with carrier?
You have to select it and go to next step to select ATT
== Do I get a new number from ATT for which I need to go to store?
If you don't have/get a number of port then you can. However, the appointment in store does not guarantee the phone is reserved though so they might run out. So if you do a porting instead ship best buy will ship it from another store if your local store runs out.
== Does SSN required for creating a new ATT account
Yes, it is
== Is it a soft pull or hard?
ATT says it's soft pull and that's what many reported. You will need to unfreeze your credit of course
== How do I use a google voice number for port
See https://support.google.
== What to do if I keep getting error about account is not created /application is denied?
Check the poring status att.com/portstatus. Call BB to see if they can help with porting.
== When do I cancel the account?
Preferrably after getting the phone in hand but technically you can cancel it once it's created.
== Do I need to create the ATT account as I will be canceling it anyway.
You want a clean cancellation so that you can dispute any bills in future so do create the account so that you can do all that.
== Do I need to open the phone and put the SIM in.
NO, it's recommended that you don't do it.
== What is the ATT cancellation policy?
From https://www.att.com/wireless/return-policy/
Service Cancellations within 14 Days. You may call us at 800-331-0500 to cancel wireless service. You are responsible for all applicable fees, prorated access charges, taxes, surcharges, or other charges through the termination date. AT&T will refund your activation fee, if any, if service is terminated within 3 days of activation. The charges for service used on the account before the service termination date may be applied against any down payment.
== Do I need to unlock the phone?
The phone is unlocked and will remain so.
== Is ATT going to send me a bill later?
They might but you can quote the policy above to get rid of charges. There is an automated way to get rid of activation (even if the line was active for more than 3 days). When you the bill in app/websote there will be link under activation fee "Don't recognize this fee". Click on it to get rid of that immediately. You will need to chat with CS for other charges.
== How do I cancel the line
Online chat/Phone. If you have to call (if the chat is closed e,g,) they will ask you for the account passcode. This is something you can set up from myATT app or logging into your account.
== When is the ATT account create/activated i.e. from when my clock starts for cacellation?
BB creates the ATT account for you and activates line. It happes right before shipping if you are getting the phone shipped or before they notify you for pickup. You need to cancel with 3 days for no activation fee but the read above to see how you can get rid of activation fee even after 3 days from your bill.
== Can ATT/BB blacklist/disable the phone somehow later?
No they can't. You are also not putting ATT SIM in it. BB is just selling you the phone with a phone plan, once you are out of the store they don't care. ATT can flag you but that's unlikely.
== ATT Tasks me to set passcode which I can't do without a valid phone number?
If you are being asked passcode for cancelling the account and you don't have one and also you can't set one as the 2 factor phone number is not active going to an ATT store is the best course of action. They can send the code to an email and you can cancel the account there.
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1,689 Comments
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I have already picked up the phone from Best Buy.
But I have not got the ATT email yet. It is be due the the port-in failure.
Should I still contact ATT to cancel my service?
If yes, should I call their customer service 800.331.0500?
Thank you!
The confirmation email I got was "Please confirm your email address" and came only after I'm denied
I've tried a few times now to no avail. Maybe I did the Spectrum deal one too many times and my soft credit checks are screwed?
Though it does say specifically that my wireless carrier won't let me transfer my number, etc.
I got an in-person consulation appointment for tomorrow and hopefully I can start a new line in person and they'd order the phone for me...
I have already picked up the phone from Best Buy.
But I have not got the ATT email yet. It is be due the the port-in failure.
Should I still contact ATT to cancel my service?
If yes, should I call their customer service 800.331.0500?
Thank you!
I got 2 phones at the store. Walked in and asked for the phones - CS said 2 available. Took my SSN, Id and a credit soft pull and within 20 minutes I am out with 2 phones and 2 new numbers. The CS forgot to take the phone out, insert the sim and activate it. I walked out to the car and the CS came running to me and said we need to activate the lines. Went back to the store and they took the phone out and activated the phones.
My question is should I wait for tomorrow or now to cancel the service? Thanks.
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make sure to cancel it effect immidialaty,
I no loger see the line in my account, no CC details given ! free phone YAY
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I got email from AT&T for email address verification today.
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