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expiredpowerfuldoppler | Staff posted Apr 02, 2024 10:18 PM
1-Year 1-User Microsoft 365 Personal Subscription (Digital Download) $30 ~ HP
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To do this, open Microsoft Word and sign out of your account (top right corner). Once signed out, close word and then re-open it. A window should pop up saying "Sign in to Office." Do not sign in, but instead click "I Have a Product Key." Enter your product key on the next page. You will then be prompted to sign in. Sign in to your account you are trying to add time to. Once signed in, a page will come up confirming that the product key is for a Microsoft 365 Personal account. Click Confirm. It may ask you to verify your payment information. If so, click Confirm. The last page will ask you if you want to stay on your Family plan or if you want to switch to Personal. Click whatever option works for you (in my case, I'm on a Family plan, so I chose that option). Then click Confirm. It will add 12 months to your plan if you have Personal or 9 months to your plan if you have Family.
I hope this helps
It seems to me that Microsoft updated their web workflow and forgot this personal-> family conversion case, but the desktop software still retains them.
I guess the phone support is more competent than the chat support. I wasted more than an hour chatting yesterday for nothing.
To do this, open Microsoft Word and sign out of your account (top right corner). Once signed out, close word and then re-open it. A window should pop up saying "Sign in to Office." Do not sign in, but instead click "I Have a Product Key." Enter your product key on the next page. You will then be prompted to sign in. Sign in to your account you are trying to add time to. Once signed in, a page will come up confirming that the product key is for a Microsoft 365 Personal account. Click Confirm. It may ask you to verify your payment information. If so, click Confirm. The last page will ask you if you want to stay on your Family plan or if you want to switch to Personal. Click whatever option works for you (in my case, I'm on a Family plan, so I chose that option). Then click Confirm. It will add 12 months to your plan if you have Personal or 9 months to your plan if you have Family.
I hope this helps
I have checked in my system and as per the updated policies now when you redeem a product key on an active subscription you will be switched to the subscription you are redeeming.
You might have redeemed and got prorated time in the family subscription before but now if you redeem personal on family you will be switched to personal.
I have checked in my system and as per the updated policies now when you redeem a product key on an active subscription you will be switched to the subscription you are redeeming.
You might have redeemed and got prorated time in the family subscription before but now if you redeem personal on family you will be switched to personal.
That just blows… I was about to do this (Mac) but don't wanna risk losing the family plan!
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However, I was able to redeem all 5 years of Personal through 6/3/2029 in the Microsoft Portal. Then, inside that portal, it offered a Family upgrade for a one-time cost of $99. So I bought it and the full 5 years were upgraded to Family. I did not see any proration that reduced my time period.
So I ended up spending $150 for 5 years of Personal plus $99 for the Family upgrade. So for $249 total, I now have Family for 5 years at a cost of $4.15/month.
Proof below...
https://i.imgur.com/LuDfU1f.png
However, I was able to redeem all 5 years of Personal through 6/3/2029 in the Microsoft Portal. Then, inside that portal, it offered a Family upgrade for a one-time cost of $99. So I bought it and the full 5 years were upgraded to Family. I did not see any proration that reduced my time period.
So I ended up spending $150 for 5 years of Personal plus $99 for the Family upgrade. So for $249 total, I now have Family for 5 years at a cost of $4.15/month.
Proof below...
https://i.imgur.com/LuDfU1f.png
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