Yesterday I chatted with Xfinity agent about retention pricing for my Xfinity Internet (Northern California) as my previous promo ended. I was offered moving up from 150Mbps to 300Mbps for $35 w/ autopay. Nice.
At the end of the call, I was offered "a flash sale" for
adding Xfinity Mobile to my account. BYOD, No port in required.
$20 for 2 lines ($10 each line) for 12 months.
+$50 one-time setup ($25 each line)
I went back today to speak with Xfinity, here is what I was offered.
https://www.xfinity.com/learn/xfi...p-central3
Seems like a great deal that I am considering. Thoughts?
Xfinity:
2lines are normally $60/mo. We offer the second line free for 12mos when existing customers add 2 or more lines. You also receive $10/mo discount for 12mos per line when you bring over your own devices. So that is why the total bill is $20/mo.
2:30 PM
Xfinity:
$10/mo discount for 12mos, and per line when bringing own device. ($20 total discount for BYOD)
2:31 PM
Me:
Okay just so I am clear. Here is what I understand:
Service, Internet: $35 (with autopay)
Service, Mobile #1: $10 (unlimited plan, no contract, port in, includes $10 BYOD discount)
Service, Mobile #2: $10 (unlimited plan, no contract, port in, includes $10 BYOD discount)
= $55.00 (Grand total) - for 12 months.
2:32 PM
Xfinity:
Yes.
2:32 PM
Me:
After 12 months::
Service, Internet: $35 (with autopay)
Service, Mobile #1: $40 (unlimited plan, no contract)
Service, Mobile #2: $20 (unlimited plan, no contract)
= $95.00 (Grand total)
2:34 PM
Xfinity:
Yes
2:34 PM
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I was not able to sign up for the deal online (and so I could not take screen captures of the T&Cs).
I instead had to speak with a phone representative. After receiving my SIM and activating service, I was billed $45 plus taxes. I called to object, and the new CSR said that she would fix my account with the correct offer. She failed. I cancelled the line and refused to pay $45. The ugly dispute lasted several months.
I later surmised that the first CSR wanted credit for a line signup and did not code the order correctly. The 2nd CSR was too inexperienced to correct it.
BEWARE!
Sign up for a Slickdeals account to remove this ad.
I was not able to sign up for the deal online (and so I could not take screen captures of the T&Cs).
I instead had to speak with a phone representative. After receiving my SIM and activating service, I was billed $45 plus taxes. I called to object, and the new CSR said that she would fix my account with the correct offer. She failed. I cancelled the line and refused to pay $45. The ugly dispute lasted several months.
I later surmised that the first CSR wanted credit for a line signup and did not code the order correctly. The 2nd CSR was too inexperienced to correct it.
BEWARE!
This Xfinity offer is for $20 for 2 lines, plus fees.
This Xfinity offer is for $20 for 2 lines, plus fees.
Sign up for a Slickdeals account to remove this ad.
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