expiredWayno-san posted Sep 11, 2024 09:22 PM
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expiredWayno-san posted Sep 11, 2024 09:22 PM
Xfinity rewards members Samsung Galaxy watch 7 Cellular $300 off, $4/month deal?
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I'm currently enrolled in an Xfinity deal where I have unlimited mobile + home internet for $50 total. This month they charged me for some data usage in Canada which I called to complain about. During the discussion the Xfinity rep stated I was on the Gen 4 plan which did not include Canada/Mexico but she can move me to the Gen 5 plan which includes those + a promo that gets me a Samsung Galaxy Watch 7 cellular 40mm for an additional $2/month or 44mm for an additional $4/month. Supposedly my total mobile bill will be $54.
I now received an email laying out the terms and it states I'll be financing the watch for 2 years @ $15.91/month, which I assume is included in the $54.
Anyone have experience with this or a similar Xfinity rewards deal and can comment on how it worked out? The $4/month extra for a cellular watch seems very worth it as I wouldn't have to carry my phone when I bike and run. The downside is that I think I give up any leverage on striking a home internet deal once my promotional rate expires Q1 or Q2 of next year.
I now received an email laying out the terms and it states I'll be financing the watch for 2 years @ $15.91/month, which I assume is included in the $54.
Anyone have experience with this or a similar Xfinity rewards deal and can comment on how it worked out? The $4/month extra for a cellular watch seems very worth it as I wouldn't have to carry my phone when I bike and run. The downside is that I think I give up any leverage on striking a home internet deal once my promotional rate expires Q1 or Q2 of next year.
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I'm currently enrolled in an Xfinity deal where I have unlimited mobile + home internet for $50 total. This month they charged me for some data usage in Canada which I called to complain about. During the discussion the Xfinity rep stated I was on the Gen 4 plan which did not include Canada/Mexico but she can move me to the Gen 5 plan which includes those + a promo that gets me a Samsung Galaxy Watch 7 cellular 40mm for an additional $2/month or 44mm for an additional $4/month. Supposedly my total mobile bill will be $54.
I now received an email laying out the terms and it states I'll be financing the watch for 2 years @ $15.91/month, which I assume is included in the $54.
Anyone have experience with this or a similar Xfinity rewards deal and can comment on how it worked out? The $4/month extra for a cellular watch seems very worth it as I wouldn't have to carry my phone when I bike and run. The downside is that I think I give up any leverage on striking a home internet deal once my promotional rate expires Q1 or Q2 of next year.
I now received an email laying out the terms and it states I'll be financing the watch for 2 years @ $15.91/month, which I assume is included in the $54.
Anyone have experience with this or a similar Xfinity rewards deal and can comment on how it worked out? The $4/month extra for a cellular watch seems very worth it as I wouldn't have to carry my phone when I bike and run. The downside is that I think I give up any leverage on striking a home internet deal once my promotional rate expires Q1 or Q2 of next year.
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Ask them politely what your account #is and confirm pin and then one last question would be "I have been happy with my Xfinity services but with everything going up in price I am trying to keep similar budget so if you guys HAD some kind of customer loyalty monthly credit or something that would keep my bill and Internet charges and everything the same for 2 years and I could get that in writing, I would consider just staying with Xfinity and saving everyone the hassle. If that is even possible....not sure how much authority YOU have (insert name of rep here) on whether you are allowed to make this decision and save the account or if it needs to get escalated up to "Extreme penthouse Level retention"....but sure would be great if you had such authority.
Then let them type their notes and politely wait ....
They might make you wait a few minutes and ask for approval first then come back with a deal but it won't be as good or they may say they CAN do that....I have realized after working for cellphone companies in sales, customer support and then being on the customer side for years...it is always necessary to get to the LAST like of retention...
Example; call 1800# ,press designated number option to "cancel or disconnect service"...you'll get the "first line of their defense", some nice polite people that have no authority and just ask why, ask you to stay, offer you an embarrassing $5/credit etc....move past them fast just say you need to get over to the real cancellation department....then when someone answers, ask which department you are speaking with ..
Usually, the last line of defense (the professional retention specialists) will either be American or from a Latin country but with perfect Grammer and phone etiquette. Not always but sometimes.
Once you have confirmed you are at the end of the rope, you can politely and calmly state the above story about cost, budget ,Verizon etc. ..
Come back and post results if you follow this
Ask them politely what your account #is and confirm pin and then one last question would be "I have been happy with my Xfinity services but with everything going up in price I am trying to keep similar budget so if you guys HAD some kind of customer loyalty monthly credit or something that would keep my bill and Internet charges and everything the same for 2 years and I could get that in writing, I would consider just staying with Xfinity and saving everyone the hassle. If that is even possible....not sure how much authority YOU have (insert name of rep here) on whether you are allowed to make this decision and save the account or if it needs to get escalated up to "Extreme penthouse Level retention"....but sure would be great if you had such authority.
Then let them type their notes and politely wait ....
They might make you wait a few minutes and ask for approval first then come back with a deal but it won't be as good or they may say they CAN do that....I have realized after working for cellphone companies in sales, customer support and then being on the customer side for years...it is always necessary to get to the LAST like of retention...
Example; call 1800# ,press designated number option to "cancel or disconnect service"...you'll get the "first line of their defense", some nice polite people that have no authority and just ask why, ask you to stay, offer you an embarrassing $5/credit etc....move past them fast just say you need to get over to the real cancellation department....then when someone answers, ask which department you are speaking with ..
Usually, the last line of defense (the professional retention specialists) will either be American or from a Latin country but with perfect Grammer and phone etiquette. Not always but sometimes.
Once you have confirmed you are at the end of the rope, you can politely and calmly state the above story about cost, budget ,Verizon etc. ..
Come back and post results if you follow this
Leave a Comment