expired
This Deal Has Expired We can notify you when similar deals are posted. Set up Deal Alert
Secondipity
Deal Details
Forget it. People want to complain
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Forget it. People want to complain
Community Voting
Deal
Score
+1
Good Deal
Bad Deal
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!
14 Comments
Sign up for a Slickdeals account to remove this ad.
Sign up for a Slickdeals account to remove this ad.
Their problem comes from the home goods/tools/baby/etc. They are partners with home depot and target to sell excess inventory (clearance that didn't sell) AND return items. The biggest problem is at some point in the last couple years they switched from checking the items to just listing them as 'new' if it comes with original packaging or 'open box' if its taped up and looks like it was thrown at a tree while letting the customer figure out if it's functional. They just expect you to inspect the item and initiate a return within their 30 day window.
I would say over the last 5 years i have ordered from them probably 70 times or so. Of those orders, I have received brand new tools at 1/4 retail price and boxes that looked fine but had beat up heavily used items in them. Examples: A Milwaukee that came in the original box but the tool was covered in drywall mud, jammed, and wouldn't turn on. A baby bassinet that had an old lawn chair stuffed in the box. I've never had an issue getting a refund. They have always issued a refund immediately with a return label. I think I've return 6 things to them, mostly tools. If you know that going in its not so bad, but I understand customers that have never shopped there before being upset and leaving nasty reviews. They don't make it clear enough what they are selling. It's more of a goodwill than a retail store, but if you just find it while googling a product you wouldn't know that.
Their problem comes from the home goods/tools/baby/etc. They are partners with home depot and target to sell excess inventory (clearance that didn't sell) AND return items. The biggest problem is at some point in the last couple years they switched from checking the items to just listing them as 'new' if it comes with original packaging or 'open box' if its taped up and looks like it was thrown at a tree while letting the customer figure out if it's functional. They just expect you to inspect the item and initiate a return within their 30 day window.
I would say over the last 5 years i have ordered from them probably 70 times or so. Of those orders, I have received brand new tools at 1/4 retail price and boxes that looked fine but had beat up heavily used items in them. Examples: A Milwaukee that came in the original box but the tool was covered in drywall mud, jammed, and wouldn't turn on. A baby bassinet that had an old lawn chair stuffed in the box. I've never had an issue getting a refund. They have always issued a refund immediately with a return label. I think I've return 6 things to them, mostly tools. If you know that going in its not so bad, but I understand customers that have never shopped there before being upset and leaving nasty reviews. They don't make it clear enough what they are selling. It's more of a goodwill than a retail store, but if you just find it while googling a product you wouldn't know that.
Their extended warranty company (CPS) wants $40 for shipping to and from them.
Based on other Secondipity thread comments, their products are a roll of dice.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!