Apple iPhone 12 is back in stock! | Metro by T-Mobile - $75

dvdrdiscs

Oct 24, 2024 10:41 PM

4.3K Comments

Joined Jun 2007

dvdrdiscsOct 24, 2024 10:41 PM

4.3K Comments

Quote from tl215

:

Call port department to cancel port and start over again.

1 (800) 518-7519

I'll give this a try in another 24 hours. In the past, the issue resolves itself after a few hours. But that was with GV numbers. I wonder if it has something to do with the failed port being a Visible number.

aabbccbbaa

Oct 24, 2024 10:54 PM

1.3K Comments

Joined Oct 2021

aabbccbbaaOct 24, 2024 10:54 PM

1.3K Comments

Quote from TenseStraw3608

:

I got the same message and called them. the cs said it went through on their end and provide me with the order number. Hopefully I get the email in 24 hour about my new order b

Did you have to start over with your order when you called CS, or did you just tell them "I have a pending order under the name etc. etc." and they were able to look up your failed order attempt?

aabbccbbaa

Oct 24, 2024 10:54 PM

1.3K Comments

Joined Oct 2021

aabbccbbaaOct 24, 2024 10:54 PM

1.3K Comments

Quote from cashville619

:

So I'm trying to transfer a number from Spectrum. It seems to get stuck thinking it's Verizon and trying to contact them. Anyone have any ideas or luck? ALSO is it asking for the transfer pin or account pin? Thanks in advance.

It's asking for the transfer PIN

TenseStraw3608

Oct 24, 2024 11:04 PM

144 Comments

Joined Sep 2024

TenseStraw3608Oct 24, 2024 11:04 PM

144 Comments

Quote from aabbccbbaa

:

Did you have to start over with your order when you called CS, or did you just tell them "I have a pending order under the name etc. etc." and they were able to look up your failed order attempt?

I called right away and told them I am trying to add a line and port in this number. She looked it and said it went through.

1

TenseStraw3608

Oct 24, 2024 11:07 PM

144 Comments

Joined Sep 2024

TenseStraw3608Oct 24, 2024 11:07 PM

144 Comments

Quote from aabbccbbaa

:

Did you have to start over with your order when you called CS, or did you just tell them "I have a pending order under the name etc. etc." and they were able to look up your failed order attempt?

My first two phone with visible it went through fine. This third line is with us mobile. Us mobile is taking their time that is why she told me there is a hold on the port but my order is fine.

1

FabulousIdea3180

Oct 24, 2024 11:13 PM

61 Comments

Joined Nov 2021

FabulousIdea3180Oct 24, 2024 11:13 PM

61 Comments

Quote from TenseStraw3608

:

I called right away and told them I am trying to add a line and port in this number. She looked it and said it went through.

I got the same reply multiple times until I got a knowledgable rep who told me when they say the order when through they mean the port in, customer service does not have the ability help with phone orders. If you card was not charged and you did not get a order confirmation email, you have to ask them to cancel the port in and start again.

1

aabbccbbaa

Oct 24, 2024 11:13 PM

1.3K Comments

Joined Oct 2021

aabbccbbaaOct 24, 2024 11:13 PM

1.3K Comments

Quote from TenseStraw3608

:

I called right away and told them I am trying to add a line and port in this number. She looked it and said it went through.

Ah, you are adding a line to an existing account. I'm trying to setup a new account. Thanks

aabbccbbaa

Oct 24, 2024 11:14 PM

1.3K Comments

Joined Oct 2021

aabbccbbaaOct 24, 2024 11:14 PM

1.3K Comments

Quote from FabulousIdea3180

:

I got the same reply multiple times until I got a knowledgable rep who told me when they say the order when through they mean the port in, customer service does not have the ability help with phone orders. If you card was not charged and you did not get a order confirmation email, you have to ask them to cancel the port in and start again.

Good point, check your credit card account and see whether the charge was reversed.

aabbccbbaa

Oct 24, 2024 11:15 PM

1.3K Comments

Joined Oct 2021

aabbccbbaaOct 24, 2024 11:15 PM

1.3K Comments

Quote from TenseStraw3608

:

My first two phone with visible it went through fine. This third line is with us mobile. Us mobile is taking their time that is why she told me there is a hold on the port but my order is fine.

Hopefully it goes through!

tl215

Oct 24, 2024 11:24 PM

2.3K Comments

Joined Sep 2009

tl215Oct 24, 2024 11:24 PM

2.3K Comments

Quote from aabbccbbaa

:

Did you have to start over with your order when you called CS, or did you just tell them "I have a pending order under the name etc. etc." and they were able to look up your failed order attempt?

Like I posted
Call metro port department to cancel port and start over again.

1 (800) 518-7519

1

TenseStraw3608

Oct 24, 2024 11:25 PM

144 Comments

Joined Sep 2024

TenseStraw3608Oct 24, 2024 11:25 PM

144 Comments

Quote from FabulousIdea3180

:

I got the same reply multiple times until I got a knowledgable rep who told me when they say the order when through they mean the port in, customer service does not have the ability help with phone orders. If you card was not charged and you did not get a order confirmation email, you have to ask them to cancel the port in and start again.

The Cs told me to wait 24 to 48 hour. Some carrier dragging their feet when it comes to porting out. I am in no rush.

ronakdham

Oct 24, 2024 11:27 PM

4 Comments

Joined Sep 2014

ronakdhamOct 24, 2024 11:27 PM

4 Comments

I got one device iphone 13 and activated it but when I tried to add another line and port another number, it went to port in process, waited 5 mins online and crapped out, tried this twice or thrice, even called CS and they cancelled the port in. Now, it still allows me to port in the number I want to but the order doesn't go through with a weird error. I am trying to get S24 FE

sorry we are currently experiencing technical difficulties - I tried multiple browser and even new account but the issue is the same, any guesses what can help here?

SarahPier85

Oct 24, 2024 11:27 PM

470 Comments

Joined Aug 2022

SarahPier85Oct 24, 2024 11:27 PM

470 Comments

Quote from GreenFang349

:

Same payment?

I used the same payment for my three orders.

SarahPier85

Oct 24, 2024 11:30 PM

470 Comments

Joined Aug 2022

SarahPier85Oct 24, 2024 11:30 PM

470 Comments

Quote from michaeldinh

:

Or for those us on T-Mobile's Go5G Plus/Next plans get $800/$1000 bill credit towards iPhone 16. So cost for new iPhone 16 comes out to GV port($3)/Visible line w/referral ($5) + sales tax + cost of this iPhone 12 $75 (or $45 if you get 4 of these and average cost of all lines).

But how much is the monthly cost of service on Go5G Plus or Go5G Next for 24 months? And compare to the cost savings of MVNOs.

SarahPier85

Oct 24, 2024 11:36 PM

470 Comments

Joined Aug 2022

SarahPier85Oct 24, 2024 11:36 PM

470 Comments

Quote from CtJack108

:

Tracfone has "retention team" blocking these requests.Getting port out info is one problem. But then i went to metro store and the transfer failed for no reason. Then i went home and spent 1 hour calling the tracfone hotline. Somehow was able to escalate to 4th person who signed me up for a call back. I do not remember the full details, but basically i had to call Tracfone using the given internal number and tell them "metro worker is sending you the port out request, please allow it to go through now". Metro employee tried for second time and port out luckily went through.Overall experience after i claimed to never use tracfone for metro deals. I did not feel ok calling some strange numbers (scam block and retention dept direct number), coordinating multiple people at the same time while losing my phone access because of the port out. But it is definitely doable if you know the above trick - port out info is not enough, you need the person to unblock your port out requests.

Why did you originally prefer to use a Tracfone number instead of getting one for $5 from Visible (which is what most people are posting that they are doing)?

Apple iPhone 12 is back in stock! | Metro by T-Mobile - $75

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