- You need to establish a Verizon account
- Go to Account, Bill, Payment methods
- Add a credit card
- If you have other Verizon lines, make sure you verify your Auto Pay is still pointing to the bank account
- From a NON Verizon phone, call 800-837-4966
- Enter the phone number for the line you want to pay off
- Tell the robo attendant "pay off device"
- Robo attendant will confirm the payoff amount ($299) and if you would like to process on credit card ending in xxxx (what you have on file)
- * Say yes, and that's it.
*** How to update Apple purchase date ***
- From your Verizon online account, go to Account, Bill, Documents & receipts
- Download the Customer Agreement PDF that has the service agreement and IMEI (shown as Device ID), and barcodes
- Go to https://checkcoverage.a
pple.com - Enter serial number
- If it says no purchase date found, continue to create a case and request a call back
- Upload the PDF
- After the call back they said it could take up to 5 days for the date to be reflected
- I checked the serial after 5 minutes and it was updated
*** Request early unlock (huge YMMV but worth a shot) ***
- Login to your Verizon account
- Start a chat
- Ask them to submit a "request for early SIM unlock on your behalf"
- For reason, simply say "device is paid in full"
- Be ready for some pushback or if you want PUK unblock, or porting pin - just state the same
- If they say it cannot be done, tell them politely that you are aware they cannot do it, and they need to send a request up the line
- In my case they send to contact in 10 days (not holding my breath this will actually happen but worth a shot)
*** Disconnectiong line ***
- Login to your Verizon account
- Start a chat
- Request an agent
- If asked, about plans/service
- Say disconnect line
- They will try to offer you other options or to disconnect at a later date
- Insist you need the line disconnected now
- If asked for a reason, say you cannot give them one
- Verify total under Account, Bill, Next bill estimate - about $7 for 3 days of service
*** Instant unlock using SIM Swap for ATT (YMMV) ***
- After getting the phone and paying it off fully, make some calls/texts and make sure it shows up on ATT account
- Transfer the eSIM to an unlocked, steps might vary depending on iPhone/android.
- Make some calls with that phone and make sure it shows up on the account now.
- Now go to ATT.com/device unlock and select non ATT customer and provide imei.
- Make sure you reply yes to the confirmation email ATT sends
- Only cancel the account after you are able to unlock.
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Top Comments
dialed 8008374966 and provided the new phone number
Said "pay off device" when asked the reason for calling and follow the prompts.
Fully paid the 299$ for the device with Automated system without talking with a live person.
Then called in and spoke to a live person and canceled the line.
If you're waiting 3 days for the shipment I don't see you getting out of the activation fee.
1,517 Comments
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you are a complexifier....FOLLOW the instructions in this post. simple
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1. Download the My Verizon app and register for an account using the phone number and email I provided when purchasing the phone.
2. Register the new Verizon phone number. For verification, since I didn't have the phone yet, it allowed me to verify via email.
3. After successfully creating the online account, add a credit card as a payment method.
4. Call 800-837-4966, provide my Verizon number, and request to pay off the device. They'll confirm the payment using the stored credit card on the account.
5. Once the payment is complete, chat with an agent online to cancel the order immediately.
This process worked smoothly! I'm hoping they will refund the activation fee since I canceled within three days. I'll update once I receive the final bill.
* Paid off devices
* Updated purchase dates with Apple
* Requested SIM unlock
* Disconnecting line
To recap, phones bought 11/11. Shipped 11/12. Activated 11/12. Arrived 11/14. Total about $7 for 3 days of service. No activation fee. But if they would have come in tomorrow, I'm sure the fee would have stuck.
you are a complexifier....FOLLOW the instructions in this post. simple
Tried customer support live person, and I was told it's not possible until the 26th of this month. Then, I followed the message from WittyCircle428, which is in the top comments, and it worked.
WittyCircle428 -Got my Verizon iPhone today. added a payment method on my new Verizon account.
dialed 8008374966 and provided the new phone number
Said "pay off device" when asked the reason for calling and follow the prompts.
Fully paid the 299$ for the device with Automated system without talking with a live person.
Then called in and spoke to a live person and canceled the line.
Just to make sure, you add CC to your Verizon account and then call from a different number to "pay off device". After calling 8008374966, you need to share your new number when it asks for a number with the area code before you can pay off your device.
Followed WittyCircle428's instructions and it worked perfectly.
At first I tried to use Chat to cancel my line but the turnaround on each interaction was so slow that I decided to call in. Got a rep who was awesome and took care of it all. Cost me $12 to take care of the bill. So easy and I did not need to leave the house.
Can you please help me?
1. As soon as the order is shipped by Walmart, Called Verizon 1800 922 0204
2. Asked the agent for my new phone and account no
3. Agent was able to create an account online for me with my e-mail id
4. Agent was able to process the payment for the Device over the phone (processed through e-mail).
Now I will have to contact them to cancel my account.
My phone won't be here until Sunday. I will try to place an order for another device.
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Could someone list steps to do this if you go the online route? Stores near me don't seem to carry phones and wireless
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