I had 1-gigabit internet with Xfi Complete (for unlimited data) for a couple of years and was paying $115/month. I was tired of spending so much, so I called to decrease the plan or find any promotions. I got an upgrade to 2-gigabit with a 2-year contract for $88.
The 2-gigabit plan was not an option online.
Number I called: 1-800-934-6489
(I had to go through many menus to talk to a real person.)
Your mileage and availability may vary.
Note: I understand that I will not even be able to utilize 2-gigabit on most of my devices, but I plan to run some new CAT6 and get a 2.5Gb switch for my primary desktop.
https://www.xfinity.com/overview
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222 Comments
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There is a reason comast does not advertise fix rate, like the one you get for netflix and when the rate changes, it changes globally, not just for you.
I changed to the 1GB, which I believe is okay.
To be sure, you can chat them and ask if there's a penalty for changing your plan before your 2 months are up. As I said, the last time I did this, the rep said it was okay to change plans as long as I did not cancel. IDK if that was "upgrades" only or if downgrading speed was still okay. Here, I am definitely going up from 800 to 1000.
I changed to the 1GB, which I believe is okay.
To be sure, you can chat them and ask if there's a penalty for changing your plan before your 2 months are up. As I said, the last time I did this, the rep said it was okay to change plans as long as I did not cancel. IDK if that was "upgrades" only or if downgrading speed was still okay. Here, I am definitely going up from 800 to 1000.
I got to an inexperienced rep - As she read me the 2GB service description, she didnt know why download and upload speeds weren't the same!
- Anyway, She would not give me the deal - Infact, quoting me $10 than what is on xfinity's website
- insisting she was the last point of escalation
I insisted she forward me to her supervisor... waiting on a callback
30yr comcast customer its always been such a hassle dealing with Xfinity!!
... Let me know if any other methods are successful?
I'll followup here with my results too.
- Very disappointing call and No $88 Deal.
They want 120 for 2GB with 1.2TB data Limit which is $10 more than the Xfinity web page
- Sad Sad Customer Service
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300Mbit down still downloads 100 GB in 45 minutes, its not like we're talking days. We are in a time where people want things immediately though.
However I just put it in bridge mode and use my own stuff. Also, open up the modem case and disconnect the WiFi antennas, because there's no way to disable the WiFi even in bridge mode.
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