Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0

okhello

Feb 23, 2025 12:46 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 12:46 AM

2.1K Comments

Quote from if200

:

Did several trades in store and the rep reset the moto g plays without the sim and said they were fine. One only had esim and he seemed fine with that as well. Handed it to him with the home screen on and he reset it, waited for the phone to reboot and said I was good to go. When I set up any phone, I don't allow location or any kind of tracking so don't know if that makes a difference. Just say no to everything they ask unless you can't move forward.

In-store is no problem because once the rep is happy with the trade-in device, the deal is done. The online is the real problem because Assurant can reject your trade-in device if you don't meet the requirements of preparation to send in the device. Go to Reddit and see a lot of them were rejected and have a hard time to resolve the issue. Especially the Moto G Play 2023 doesn't meet one of the requirements no matter how you prepare it. Once Assurant rejects the trade-in device, you will be stuck with at least $866 on your credit card and if you are lucky that you can return the new device, you end up paying a $50 fee for that. $866 for S25 device with Spectrum only is super overpriced without $700 credit because I was offered $432 for a brand new S25 with Spectrum only on eBay last week.Trade-in in-store is the best. Online trade-in carries a Huge Risk due to some asshole employees in Assurant.

Last edited by okhello February 22, 2025 at 06:09 PM.

Deals_bob

Feb 23, 2025 12:50 AM

523 Comments

Joined Oct 2012

Deals_bobFeb 23, 2025 12:50 AM

523 Comments

Quote from Deals_bob

:

I have added free line yesterday over the phone with customer service and upgraded the device to s25 in store. Today went to add second paid line, and trade in a device, rep mentioned can only ship the phone for my account, can't pick the phone even in stock. So I didn't bother to add additional line. She even showed the computer screen to me. Does this happened to anyone else? And what could be the problem?

Does any one knows?

okhello

Feb 23, 2025 12:52 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 12:52 AM

2.1K Comments

Quote from if200

:

There is a way to get past the no sim card screen and I would like to think assurant knows how. Broke the sim tool in the sim tray of a metro samsung tablet so couldn't put the sim in. Got the no sim page and thought I was stuck so I googled it and you touch the sides of the screen in a certain order and it worked no problem. Sort of like getting into the "secret" service menu of a TV.

Assurant didn't care. They have rejected the trade-in devices with many reasons that I have read from Reddit and SD. The reasons are no power on, Find My Phone feature is ON in the settings, no factory reset, and etc. Some got their devices back and they verified that the denied reasons were not true at all. So who do we believe?

Last edited by okhello February 22, 2025 at 07:09 PM.

MellowTexture1127

Feb 23, 2025 12:59 AM

107 Comments

Joined Feb 2025

MellowTexture1127Feb 23, 2025 12:59 AM

107 Comments

Quote from Necro0218

:

I also went to the Simi Valley location and the manager you mentioned is a short older woman, right? I also failed with the S25 -> S25+. The agent told me that they are processing the first trade-in so I should come in next week or do it online.

First time I went it was a older gentleman, I remember him being more well dressed than the other staff. I do believe it was also a short older woman the following day.

DuncanMac

Feb 23, 2025 1:06 AM

42 Comments

Joined Nov 2024

DuncanMacFeb 23, 2025 1:06 AM

42 Comments

Quote from okhello

:

The online is the real problem because Assurant can reject your trade-in device if you don't meet the requirements of preparation to send in the device.

I haven't seen any on SD say Assurant rejected their trade. Can you post a link to a Spectrum customer getting a trade rejected by Assurant?

1

DuncanMac

Feb 23, 2025 1:08 AM

42 Comments

Joined Nov 2024

DuncanMacFeb 23, 2025 1:08 AM

42 Comments

I always leave the SIM card in and Assurant approved the trades. I know it says take out SIM, and I don't see a reason why I should.

okhello

Feb 23, 2025 1:11 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 1:11 AM

2.1K Comments

Our community has rated this post as helpful. If you agree, why not thank okhello

Quote from DuncanMac

:

I haven't seen any on SD say Assurant rejected their trade. Can you post a link to a Spectrum customer getting a trade rejected by Assurant?

You don't read enough and here is one from page 135:

Quote from UNevernoLuv:
FYI, last year I sent in two Straight Talk Moto G Play phones from Walmart. Both were denied, and I paid a $100 restocking fee. I did not reset the phones and left them on the home screen. I also left the SIM cards that came with the phones inside, but it seems Assurant's workers took them out and reset the phones. However, some people traded in successfully; I was just not one of the lucky ones. So, I personally will not take this risk again.

Last edited by okhello February 22, 2025 at 05:49 PM.

2

1

latvija13

Feb 23, 2025 1:12 AM

16 Comments

Joined May 2012

latvija13Feb 23, 2025 1:12 AM

16 Comments

Quote from Lin1987

:

Hi how long do you wait for 2nd tradein from s25 to s25 plus?

I waited a week just because the closest Spectrum store is a 30 min drive.

UNevernoLuv

Feb 23, 2025 1:13 AM

588 Comments

Joined Apr 2011

UNevernoLuvFeb 23, 2025 1:13 AM

588 Comments

Quote from okhello

:

I have a question. You paid $100 fee because you returned your two S25 devices due to Assurant's rejection of your Moto G Play right?

I didn't even log in to my account or anything; I just left the phone on the home screen, turned off, with the SIM card inside. But they took out the SIM card and reset the phone, which left the phone stuck on the start screen. Yes, since the trade-in value was $0, I paid a $100 restocking fee. Then, they shipped back the Moto G Play. I took the devices to a store. moto g p > moto razr in-store > 24 online > 24+ online. However, after some reading, it seems this time they are more flexible; no rejections have been reported so far for those who sent in Moto G Play phones.

okhello

Feb 23, 2025 1:28 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 1:28 AM

2.1K Comments

Quote from DuncanMac

:

I always leave the SIM card in and Assurant approved the trades. I know it says take out SIM, and I don't see a reason why I should.

Did you leave the phone in the factory reset stage?

fbueller

Feb 23, 2025 1:40 AM

8.7K Comments

Joined Jul 2006

fbuellerFeb 23, 2025 1:40 AM

8.7K Comments

I'm shocked but I've now done 5 in store and one online, all successfully.

Moto to S25 x2
S25 to S25+ x2 (one in store, one online)
IPhone 13 to S25
A14 to S25

Not blocked. 5 in store, one online. And even though they dropped the trade in value, the iPhone 13 (which is 75 bucks at metro right now) went to S25 for 19 bucks out the door in Socal.

Go team!

Last edited by fbueller February 22, 2025 at 11:13 PM.

1

UseYourBrain

Feb 23, 2025 2:19 AM

157 Comments

Joined Sep 2024

UseYourBrainFeb 23, 2025 2:19 AM

157 Comments

Quote from lou2004

:

if I have question I can do a search. I don't like to ask question has been answered so many times.

I don't care. It hasn't been answered the way I asked, as far as I can tell, and no one cares that you are the internet police. No one cares who I am, or who you are. You can choose to help or not.

2

maestro

Feb 23, 2025 3:22 AM

484 Comments

Joined Mar 2005

maestroFeb 23, 2025 3:22 AM

484 Comments

Tried to do in store but the guy said I couldn't pay in full.. Did it online, shipped immediately and will send the trade-in at UPS Store.. S23-S25 at no extra cost..

okhello

Feb 23, 2025 3:47 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 3:47 AM

2.1K Comments

Quote from fbueller

:

I'm shocked but I've now done 5 in store ava one online, all successfully.

Moto to S25 x2
S25 to S25+ x2 (one in store, one online)
IPhone 13 to S25
A14 to S25

Not blocked. 5 in store, one online. And even though they dropped the trade in value, the iPhone 13 (which is 75 bucks at metro right now) went to S25 for 19 bucks out the door in Socal.

Go team!

Wow, 5 in-store successfully. I did 5 in-store too, but the last one failed me with a fraud pop up message, so I decided to do it online and hopefully everything goes well.

spacemanvt

Feb 23, 2025 3:49 AM

2.2K Comments

Joined Feb 2008

spacemanvtFeb 23, 2025 3:49 AM

2.2K Comments

Has anyone traded in a Walmart straight talk moto g 2024 online without any issues? These latest posts are making me nervous

1

Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0

Free

$800

Community Voting

Join The Conversation

3.3K Comments

Join The Conversation

Related Searches

Popular Deals

Trending Deals