Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0

dvdrdiscs

Feb 25, 2025 2:24 PM

4.3K Comments

Joined Jun 2007

dvdrdiscsFeb 25, 2025 2:24 PM

4.3K Comments

Did 2 trade in online and decided to cancel and do it in store instead. Was told on chat I can't cancel and trade in in store needs to be shipped as well, which seems false. Said to cancel I need to wait til I get the phone and ship the phone back. I can't return them to the store either. Is this true? The only reason I'm doubting this info is the part about having to ship trade ins even if done in store.

shauggy

Feb 25, 2025 2:57 PM

978 Comments

Joined Nov 2012

shauggyFeb 25, 2025 2:57 PM

978 Comments

Quote from dvdrdiscs

:

Did 2 trade in online and decided to cancel and do it in store instead. Was told on chat I can't cancel and trade in in store needs to be shipped as well, which seems false. Said to cancel I need to wait til I get the phone and ship the phone back. I can't return them to the store either. Is this true? The only reason I'm doubting this info is the part about having to ship trade ins even if done in store.

The chat reps will say anything just to make a sale. You can trade in at the store and get instant credit if you're paying in full. I've done it twice and lots of reports here as well.

shauggy

Feb 25, 2025 2:57 PM

978 Comments

Joined Nov 2012

shauggyFeb 25, 2025 2:57 PM

978 Comments

I searched but didn't see this mentioned at all - anyone know if you get charged an activation fee on the new mobile line? I was going to activate the free one that came with my Internet.

CyanHome128

Feb 25, 2025 3:07 PM

5 Comments

Joined Sep 2024

CyanHome128Feb 25, 2025 3:07 PM

5 Comments

Quote from shauggy

:

I searched but didn't see this mentioned at all - anyone know if you get charged an activation fee on the new mobile line? I was going to activate the free one that came with my Internet.

They charge $20 per line sometimes they waive it.

CyanHome128

Feb 25, 2025 3:08 PM

5 Comments

Joined Sep 2024

CyanHome128Feb 25, 2025 3:08 PM

5 Comments

Quote from okhello

:

Correct, 4 is the number for me too. Online is the only way to go.

Did you trade on different lines or on one single line.

MemorableStew1728

Feb 25, 2025 3:08 PM

1.1K Comments

Joined Jan 2019

MemorableStew1728Feb 25, 2025 3:08 PM

1.1K Comments

Quote from Roundabout

:

It's funny because it seems to depend on what agent you get. I traded in a Moto G Power 2020 and the girl helping me couldn't find it in the list. She asked me how long ago I bought it, and I wasn't sure if this phone qualified for trade-in so I just said "oh, maybe a year or two ago". She kept playing with the Moto and looking for something (IMEI or whatever) and then just said, it's worth $5 (plus the $700 TIV). I said "OK, great". Turns out later when I got the trade-in confirmation email, it said I traded in a "XT2415-1 Moto G Power 5G 2024 128GB T-Mobile". Totally wrong, 4 years older, half the memory (64GB), no 5G, and it was purchased factory unlocked from Target (not a T-Mobile model). Still, it went through anyway and I got the credit. Later they may check and find out it isn't what was traded in, but too late, they've accepted it as a trade in already.

Yep, once it's accepted at the store, trade in is done. They won't come back to you. Despite reps saying that it'll be checked again at warehouse or some ish

dvdrdiscs

Feb 25, 2025 3:26 PM

4.3K Comments

Joined Jun 2007

dvdrdiscsFeb 25, 2025 3:26 PM

4.3K Comments

Quote from shauggy

:

I searched but didn't see this mentioned at all - anyone know if you get charged an activation fee on the new mobile line? I was going to activate the free one that came with my Internet.

No charge on the first unlimited free line. Second one I got hit with a $20 activation. This was all done online.

Does anyone know what happens if the phone I trade in is more than the S25? Like if the S25 is $800 and I trade in a phone worth $1,000. I know the online system says it will be credited to the account but I'm curious how that would work when you call to request they refund you the amount back to your card and it's more than what you originally charged to your card.

1

dvdrdiscs

Feb 25, 2025 3:28 PM

4.3K Comments

Joined Jun 2007

dvdrdiscsFeb 25, 2025 3:28 PM

4.3K Comments

So I have 2 Moto G I used to place a trade in order online. I'm no longer able to cancel those 2 orders. Tried chat and phone. Both said they were already in shipping status.

Anyone has tried to go into the store and placing just redoing the whole thing using the same phone on the same 2 lines? I don't mind reshipping the first 2 orders back and waiting for a refund. Just not sure if I can reuse the same IMEI numbers on the trade ins as well as place 2 more orders on the same 2 lines.

1

vb55490

Feb 25, 2025 3:29 PM

182 Comments

Joined Mar 2013

vb55490Feb 25, 2025 3:29 PM

182 Comments

So far i have done below:
Moto G to S25 - 2 phones on two lines (one new and one free line)
S25 to S25+ - 2 phones on two lines
S25+ to S25 Ultra - 1 phone on free line

Total 5 trade ins on two lines, all instore.

Wondering if i should keep one S25+ and one S25 Ultra for resale.

1

okhello

Feb 25, 2025 3:40 PM

2.1K Comments

Joined Sep 2013

okhelloFeb 25, 2025 3:40 PM

2.1K Comments

Quote from ac0600

:

anyone know when this deal ends? hoping to do it in the store this weekend

3/04/2025

1

flipsidegq

Feb 25, 2025 3:42 PM

42 Comments

Joined Sep 2016

flipsidegqFeb 25, 2025 3:42 PM

42 Comments

Our community has rated this post as helpful. If you agree, why not thank flipsidegq

Quote from thuctrang

:

wow, I'm impressed with my trade-in to Assurant. Originally, the value of my S21U with cracked screen was $54 + $700 promo, the final value given was $108 + $700 after inspection. We will see if that amount will reflect in my account in the next couple days.

Online order timeline:
2/19 Shipped the same day received the order, QR code scanned at UPS store
2/21 Delivered to Lewisville, TX
2/25 Email of final inpection

Status online has not updated at all.

For a week now, still getting the "Server Error" online and cannot get any new trade-in or add a line. Guess my online tradein is blocked too, just like the instore.

I'm still waiting for my trade in to be processed, even though UPS tracking shows delivered on 2/21 same as you. I chatted with rep last night and she said she 'checked deep into my account and removed fraud block' so I should be able to trade in at the store. We'll see if that holds any water, I made an appointment after work at one of the stores to try one last time to do in store trade in.

2

1

MemorableStew1728

Feb 25, 2025 3:59 PM

1.1K Comments

Joined Jan 2019

MemorableStew1728Feb 25, 2025 3:59 PM

1.1K Comments

Quote from dvdrdiscs

:

No charge on the first unlimited free line. Second one I got hit with a $20 activation. This was all done online.

Does anyone know what happens if the phone I trade in is more than the S25? Like if the S25 is $800 and I trade in a phone worth $1,000. I know the online system says it will be credited to the account but I'm curious how that would work when you call to request they refund you the amount back to your card and it's more than what you originally charged to your card.

It works

In fact, you can have it credited back to an entirely different card too

Doesn't have anything to do with original transaction

1

freebozo

Feb 25, 2025 4:03 PM

46 Comments

Joined Feb 2024

freebozoFeb 25, 2025 4:03 PM

46 Comments

Quote from flipsidegq

:

I'm still waiting for my trade in to be processed, even though UPS tracking shows delivered on 2/21 same as you. I chatted with rep last night and she said she 'checked deep into my account and removed fraud block' so I should be able to trade in at the store. We'll see if that holds any water, I made an appointment after work at one of the stores to try one last time to do in store trade in.

Online tradein. 25 to ultra.
2-16 purchase
2-18 trade in instructions
2-18 mailed at ups
2-21 delivered assurant
2-25 spectrum trade approval email

1

UseYourBrain

Feb 25, 2025 4:25 PM

157 Comments

Joined Sep 2024

UseYourBrainFeb 25, 2025 4:25 PM

157 Comments

I can't even access the portal right now to have UPS or USPS take my phone…

spacedest

Feb 25, 2025 4:28 PM

126 Comments

Joined Dec 2015

spacedestFeb 25, 2025 4:28 PM

126 Comments

Quote from freebozo

:

Online tradein. 25 to ultra. 2-16 purchase2-18 trade in instructions 2-18 mailed at ups2-21 delivered assurant 2-25 spectrum trade approval email

What time did they send the approval email?

Here's my time line:

2/9 Purchase
2/10 Trade-in Instructions
2/12 Mailed at UPS
2/21 Delivered Assurant
Now I'm just waiting for approval.

1

Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0

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$800

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