forum threadDr.W posted Apr 30, 2025 06:11 PM
Item 1 of 2
Item 1 of 2
forum threadDr.W posted Apr 30, 2025 06:11 PM
YMMV: ASUS VivoBook S 15: 15” 3K 120Hz OLED, Snapdragon X1E 78 100, 16GB LPDDR5, 1TB SSD $699.99
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I kept getting the Blue Screen of Death.
The Geek Squad "FIXED it" THREE times, but shortly after I got it home, same thing, BSOD!
Sent it into the Asus service center, & when I got it back 15 days later, got BSOD twice within 4-min.
They said the warranty does NOT include any replacements or refunds.
I will never buy another Asus product. And will avoid buying from Best Buy also.
PS - This is the one I bought:
https://slickdeals.net/f/18095260-asus-vivobook-s-15-15-6-3k-oled-120hz-ryzen-ai-9-hx-370-32gb-lpddr5-1tb-ssd-1299-99?p=175604200&
.
April 25 EDIT: I talked to the Best Buy store manager yesterday, hoping that they could step up & help a loyal customer out. Nope! But he did take this opportunity to tell me that I should have bought their ($180) Total membership plan (within 1 or 2 weeks of purchase), so that I **might** have been eligible to have gotten store credit or exchange.
No, I don't think I will.
PS - Asus has a D- rating at the Better Business Bureau - Failure to respond to 83 complaint(s) filed against business
https://www.bbb.org/us/ca/fremont...1116-16870
The laptop is currently at the Asus service center in Jeffersonville, IN, for their 2ND warranty repair attempt.
1. Do you think they will do what you're suggesting?
2. How many more attempts should they get before they deem it un-repairable & give me a replacement?
You are terrible customer. You should know troubleshooting when buying contemporary MS shit. You should expect less from hardware sellers, they mainly solve much easier problems. You should start blaming the seller after determining the problems belong to the seller.
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I kept getting the Blue Screen of Death.
The Geek Squad "FIXED it" THREE times, but shortly after I got it home, same thing, BSOD!
Sent it into the Asus service center, & when I got it back 15 days later, got BSOD twice within 4-min.
They said the warranty does NOT include any replacements or refunds.
I will never buy another Asus product. And will avoid buying from Best Buy also.
PS - This is the one I bought:
https://slickdeals.net/f/18095260-asus-vivobook-s-15-15-6-3k-oled-120hz-ryzen-ai-9-hx-370-32gb-lpddr5-1tb-ssd-1299-99?p=175604200&
.
April 25 EDIT: I talked to the Best Buy store manager yesterday, hoping that they could step up & help a loyal customer out. Nope! But he did take this opportunity to tell me that I should have bought their ($180) Total membership plan (within 1 or 2 weeks of purchase), so that I **might** have been eligible to have gotten store credit or exchange.
No, I don't think I will.
PS - Asus has a D- rating at the Better Business Bureau - Failure to respond to 83 complaint(s) filed against business
https://www.bbb.org/us/ca/fremont...1116-16870
But it's still Asus that decides if/when they'll replace it if you end up with a lemon, aka expensive paper weight.
83 complaints at BBB suggests that maybe they DGAF about their warranty.
Which means their "replacement" could also be a POS.
:-(
I'm not even a customer who prioritize Asus because of their premium pricing strategy, my recent asus purchases are all open-box from microcenter at fraction of original price, MB and PCIE cards. My experience is that Asus honors open box warranty, has CS that does know the product, and offers replacement when problems are clear, either one of these is top level CS in my book.
I'm not even a customer who prioritize Asus because of their premium pricing strategy, my recent asus purchases are all open-box from microcenter at fraction of original price, MB and PCIE cards. My experience is that Asus honors open box warranty, has CS that does know the product, and offers replacement when problems are clear, either one of these is top level CS in my book.
Yes, WE are TERRIBLE CUSTOMERS for buying their SH1TTY products and then complaining about it.
Should we just stay quiet while they keep FAILING to fix their POS?
Then be happy with their POOR QUALITY CONTROL, turning it on and finding out that they didn't fix anything! And we should HAPPILY send it back to their Service Center, OVER & OVER AGAIN!?
What kind of useless WARRANTY is that??
Think about it, where do you think all of their "open box", "recertified", refurbished, and "renewed" products for sale come from?? From customers who RETURN them because they're crap.
I would LOVE it if terrible sellers with terrible warranties BAN me from buying their crap!
Could it be that some customers are just dumb?
end of the discussion. Hard to wake the dumbest.
You are terrible customer. You should know troubleshooting when buying contemporary MS shit. You should expect less from hardware sellers, they mainly solve much easier problems. You should start blaming the seller after determining the problems belong to the seller.
I used to work in IT, and tried to troubleshoot it for 3 weeks before giving up.I've never had an issue this bad in my life.
FYI
ASUS warranty is an epic scam. [from 15-yr Asus fan]
https://www.reddit.com/r/ASUS/com...epic_scam/
I am never buying ASUS equipment again due to their poor warranty service [from 10-yr Asus fan]
https://www.reddit.com/r/ASUS/com...in_due_to/
PSA: If you ever did a warranty claim with Asus and felt like they ripped you off, read this.
https://www.reddit.com/r/ASUS/com...with_asus/
Did you get the replacement of your Asus laptop? [fought with Asus for 8 MONTHS]
https://www.quora.com/Did-you-get...r/Mady-595
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