expired Posted by Dr.W • Last Tuesday
Jul 8, 2025 4:31 PM
Item 1 of 2
Item 1 of 2
expired Posted by Dr.W • Last Tuesday
Jul 8, 2025 4:31 PM
Apple Mac Mini (2024): M4 Pro 12-Core CPU + 16-Core GPU, 24GB Memory, 512GB SSD
+ Free Store Pickup$1,000
$1,400
28% offMicro Center
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Customer Care agent: Nikita, today is your lucky day! I can match the price for this product with Microcenter at just $999.99, and I'm genuinely excited to help you grab this amazing deal!
You: nice! sounds great! what is my next step? will I see the adjusted price in the cart?
Customer Care agent: I am sorry that we are not able to place the order from our end, Please go ahead and make the purchase, and once it's done, just share the order number with me. I'll personally take care of refunding the difference amount plus taxes quick and hassle-free.
Customer Care agent: Great! Thank you so much for the order number. I will initiate the refund request right away, please stay connected.
You: sure!
Customer Care agent: Appreciate you being online, Nikita. I'm thrilled to share that I've successfully submitted a refund request for $425.46! Depending on your financial institutions, a refund processed from our end may take up to 7-10 business days to reflect on your account. You will receive an e-mail confirming the same within 48 hours, normally this email can be found in the spam/junk/promotional folders.
But a few hours later I've got this in my email:
Thank you for choosing Best Buy.
This is regarding your price match request for Apple Mac mini Desktop Latest Model M4 Prochip Built for Apple Intelligence 24GB Memory 512GB SSD Silver. We are unable to process your request as the lowered price your are referring to in Micro center website is has limited offer.
Best Buy is so annoying, bunch of clowns! It's incredibly frustrating to be told a price match is approved, only to have it denied hours later with a contradictory reason. Best Buy's inconsistency on price matching is truly annoying! I canceled the order and will get to Micro Center tomorrow.
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Here is the complaint I submitted to the BBB but with the order number deleted:
"I contacted Best Buy customer care on July 8 to verify that they would fulfill their price match guarantee for an Apple Mac Mini with model number MCX44LL/A. My price match request met all of Best Buy's written requirements at the time I made the request. I have the chat transcript that verifies my price match request met all of Best Buy's written requirements at the time I made the request. I did not want to purchase the item unless and until Best Buy customer care had agreed to fulfill their price match guarantee. When Best Buy customer care agreed to fulfill their price match guarantee, Best Buy customer care asked me to place my order for the item. Because Best Buy customer care had agreed to fulfill their price match guarantee, I placed my order for the item. The order number is XYZ. Best Buy customer care assured me that I would receive a refund of $428.93. Instead of the promised refund, I received a fraudulent denial of the price match from Best Buy customer care on July 9. The item was in stock both on the Best Buy website and at the local Micro Center store at the time I requested the price match from Best Buy customer care on July 8. Furthermore, the item was in stock both on the Best Buy website and at the local Micro Center store at the time Best Buy customer care fraudulently denied the price match on July 9. Again, I would not have purchased the item from Best Buy unless and until Best Buy customer care had agreed to fulfill their price match. I have a chat transcript showing Best Buy customer care approved the price match on July 8, and I have an email showing Best Buy customer care fraudulently denied the price match on July 9. Furthermore, I have another email showing Best Buy customer care refused to cancel the order that I would never have placed without their approval of the price match. I need a refund of $428.93 as guaranteed by the written requirements of the Best Buy price match policy."
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