frontpageN3RD_01 posted Sep 14, 2025 04:07 PM
Item 1 of 2
Item 1 of 2
frontpageN3RD_01 posted Sep 14, 2025 04:07 PM
Samsung EPP: 130" Samsung LPU9D The Premiere 9 4K Smart Triple Laser Projector
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I'm not playing their game so I initiated a chargeback on my credit card. One of their terms for reasons for a valid chargeback claim is a "satisfactory product". Well, a $3,200 paperweight in my living room I can't use is not very satisfactory.
NEVER EVER AGAIN will I even LOOK at a hisense product; let alone dream about buying one.
In my opinion, what makes a great company is not having products that never fail (though that would be nice) but having support BEHIND their product so that if they do fail or have issues, you can focus on other things in your life because you know the manufacturer is taking care of the situation. hisense is NOT that manufacturer. The first 3 calls I made to them, all of the agents could not have cared any less about my issue. That first dude actually SIGHED while on the phone. After he told me I would receive a call back within 24 hours he asked if there was anything else he could help me with and as I was speaking he hung up the phone. The second dude kept muting his side and when he would come back you could almost hear a smile in his voice from laughter. his colleagues were yelling in a different language but it almost seemed they were jeering toward me or being derogatory toward me in some fashion. The third person was just a dickhead. No way to sugar coat it. The 4th person was actually a decent person but they must have a script or strict SOP (standard operating procedure) they have to follow because he could not do anything but (and you could almost hear the regret in his voice) tell me I would receive a call within 24 hours......
So, in a nutshell, if you think you would ever need to contact hisense for their product, DO NOT BUY THEIR trash.
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I'm not playing their game so I initiated a chargeback on my credit card. One of their terms for reasons for a valid chargeback claim is a "satisfactory product". Well, a $3,200 paperweight in my living room I can't use is not very satisfactory.
NEVER EVER AGAIN will I even LOOK at a hisense product; let alone dream about buying one.
In my opinion, what makes a great company is not having products that never fail (though that would be nice) but having support BEHIND their product so that if they do fail or have issues, you can focus on other things in your life because you know the manufacturer is taking care of the situation. hisense is NOT that manufacturer. The first 3 calls I made to them, all of the agents could not have cared any less about my issue. That first dude actually SIGHED while on the phone. After he told me I would receive a call back within 24 hours he asked if there was anything else he could help me with and as I was speaking he hung up the phone. The second dude kept muting his side and when he would come back you could almost hear a smile in his voice from laughter. his colleagues were yelling in a different language but it almost seemed they were jeering toward me or being derogatory toward me in some fashion. The third person was just a dickhead. No way to sugar coat it. The 4th person was actually a decent person but they must have a script or strict SOP (standard operating procedure) they have to follow because he could not do anything but (and you could almost hear the regret in his voice) tell me I would receive a call within 24 hours......
So, in a nutshell, if you think you would ever need to contact hisense for their product, DO NOT BUY THEIR trash.
I'm not playing their game so I initiated a chargeback on my credit card. One of their terms for reasons for a valid chargeback claim is a "satisfactory product". Well, a $3,200 paperweight in my living room I can't use is not very satisfactory.
NEVER EVER AGAIN will I even LOOK at a hisense product; let alone dream about buying one.
In my opinion, what makes a great company is not having products that never fail (though that would be nice) but having support BEHIND their product so that if they do fail or have issues, you can focus on other things in your life because you know the manufacturer is taking care of the situation. hisense is NOT that manufacturer. The first 3 calls I made to them, all of the agents could not have cared any less about my issue. That first dude actually SIGHED while on the phone. After he told me I would receive a call back within 24 hours he asked if there was anything else he could help me with and as I was speaking he hung up the phone. The second dude kept muting his side and when he would come back you could almost hear a smile in his voice from laughter. his colleagues were yelling in a different language but it almost seemed they were jeering toward me or being derogatory toward me in some fashion. The third person was just a dickhead. No way to sugar coat it. The 4th person was actually a decent person but they must have a script or strict SOP (standard operating procedure) they have to follow because he could not do anything but (and you could almost hear the regret in his voice) tell me I would receive a call within 24 hours......
So, in a nutshell, if you think you would ever need to contact hisense for their product, DO NOT BUY THEIR trash.
Side note, after being a +20-year BMW owner, I stopped for this exact reason. They couldn't service their own vehicles after years of adding more and more complexity. This seems to be a trap companies fall into, where they don't understand that just because a product can be engineered, it doesn't mean it should be.
I'm not playing their game so I initiated a chargeback on my credit card. One of their terms for reasons for a valid chargeback claim is a "satisfactory product". Well, a $3,200 paperweight in my living room I can't use is not very satisfactory.
NEVER EVER AGAIN will I even LOOK at a hisense product; let alone dream about buying one.
In my opinion, what makes a great company is not having products that never fail (though that would be nice) but having support BEHIND their product so that if they do fail or have issues, you can focus on other things in your life because you know the manufacturer is taking care of the situation. hisense is NOT that manufacturer. The first 3 calls I made to them, all of the agents could not have cared any less about my issue. That first dude actually SIGHED while on the phone. After he told me I would receive a call back within 24 hours he asked if there was anything else he could help me with and as I was speaking he hung up the phone. The second dude kept muting his side and when he would come back you could almost hear a smile in his voice from laughter. his colleagues were yelling in a different language but it almost seemed they were jeering toward me or being derogatory toward me in some fashion. The third person was just a dickhead. No way to sugar coat it. The 4th person was actually a decent person but they must have a script or strict SOP (standard operating procedure) they have to follow because he could not do anything but (and you could almost hear the regret in his voice) tell me I would receive a call within 24 hours......
So, in a nutshell, if you think you would ever need to contact hisense for their product, DO NOT BUY THEIR trash.
I still would like to think 3D feature would be reintroduced at some point in the future (in tv's). Why would they still make 3D movie theatre movies, and be releasing them on blueray? I think they're waiting to re-tap the market again... maybe introduce 4K 3D bluerays... lol I would probably be a sucker... especially if they truly remastered them.
I still would like to think 3D feature would be reintroduced at some point in the future (in tv's). Why would they still make 3D movie theatre movies, and be releasing them on blueray? I think they're waiting to re-tap the market again... maybe introduce 4K 3D bluerays... lol I would probably be a sucker... especially if they truly remastered them.
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