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THIS INFO ABOUT 1.2TB DATA CAPS IS OUTDATED AND AS OF 2025 NO LONGER APPLIES TO NEW PLANS
All new plans come with unlimited data regardless of region
You can remove the mobile line during checkout, but cannot remove peacock.
Existing customers can sign up for this as well. Instructions:
Don't log in initially, then look up your address, then choose add another account. Then continue towards the end and on the screen where it has you sign up for an account, choose login instead. You can complete the order now. Afterward, make sure you cancel your old account, and return equipment. Otherwise you'll be billed for two accounts concurrently.
Existing user and want this deal see MORE instructions here:
https://slickdeals.net/forums/showpost.php?p=
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Xfinity Internet is powered by fiber and connected to premises by coaxial cable
One drawback to this is upload and download speeds are not symmetric - the headline advertised speed is the download speed, but upload speeds are typically significantly lower. For example, looking at the Broadband Facts of the 1 Gig plan in my area, they specify typical download speed at 1170 mbps and typical upload speed at 117 mbps. In the past in different areas, I've seen advertised typical upload speeds as low as 20-40 mbps.
That may be perfectly fine for many people, in which case this is a good deal. But make sure to take a look at the upload speed for your area and confirm that it's fast enough for your needs.
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I couldn't downgrade/remove anything online as an existing customer so I went in the store where they easily got rid of all my old bundle stuff. The $50/mo is targeted for new customers so you will need to approach it as that (ie the start a new account and close the old one). They seem to be sticklers on that from what I have read. If you want to maintain your account I was quoted $95/mo for the 5yr Gigabit but that was BEFORE the billing discount. - so $85/mo x5yr, but the agent insisted I need to add a mobile line to get it ($110 w/o the line??). They said just call them with the device and they could activate it over the phone. I don't want/need another line and I'm seeing the $95/mo online without a mobile line.
Anyone else have a similar experience? I'm thinking I just ignore the mobile line stuff and the pricing will stay the same as I don't see any reference to the mobile line in my plan. Although it's free, I also don't want to pay activation or taxes on it.
I haven't noticed any change in the ul or dl speeds since before the change. I think the 35Mbps is them just being cautious so they don't have to defend themselves later.
I checked and double checked I was logged in. Went thought the process and got a new customer welcome email wth. I logged out and back in which account do you want to manage. I drove to a store this morning and was told you messed up call 1800Xfinity nothing this store can do. I made a reddit post and a dude messaged me on the side and said check SD before you do anything.
Well I was already talking to the Reddit mods they were like no problem we see a cancelation pending for your old account they were like give us permission to cancel this and we can find a package for you. I said no thanks if that's the case I'll just let it happen. They were very concerned I would give up my loyalty. I said point blank my loyalty makes my bill $140 why would I care?
Only thing I am worried about it getting service moved to my CM3000 from old account to new.
Interesting that your status was downgraded. I tried to follow all the steps listed here and sign for a new account under my name but I was always getting a message to call. My account was 18 years old so I was Diamond. Calls to customer service, chats, and a store visit all got me nowhere. I finally signed up for a new account under my wife's name.
So now I lost my Diamond status. Only benefit I could tell from that was getting Peacock for free (not limited to 2 years).
The new account under my wife's name is active and I cancelled my account yesterday. If I login under my own account, which has no active service, my reward status still shows as Diamond and I can now sign up for all these offers under my name. So, I can resign under my name and cancel my few days old account that my wife signed for, and may be I will keep my Diamond status. Worth the hassle?
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So new account at same address is a feature they implemented that all we thought it is a trick to get better price. lol
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I checked and double checked I was logged in. Went thought the process and got a new customer welcome email wth. I logged out and back in which account do you want to manage. I drove to a store this morning and was told you messed up call 1800Xfinity nothing this store can do. I made a reddit post and a dude messaged me on the side and said check SD before you do anything.
Well I was already talking to the Reddit mods they were like no problem we see a cancelation pending for your old account they were like give us permission to cancel this and we can find a package for you. I said no thanks if that's the case I'll just let it happen. They were very concerned I would give up my loyalty. I said point blank my loyalty makes my bill $140 why would I care?
Only thing I am worried about it getting service moved to my CM3000 from old account to new.
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