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Sharing my experience with Acer's eBay store on all Acer monitor threads:
If you plan to purchase two or more monitors from them, ensure you do separate transactions for each. I ordered two identical monitors in a single order, and one arrived with a broken pixel. I messaged them, and they insisted I accept a $10 refund to keep the monitor as is. Neither the eBay app nor their website gives you the option to initiate a return or exchange for just one item in a multi-item order. I contacted eBay, and the representative I spoke with initiated an exchange for the faulty monitor.
Three days later, I received a FedEx QR code for the return. Before shipping it back, I contacted eBay again, and a representative confirmed that Acer had accepted the exchange request. The monitor reached their warehouse last week, and I received an email stating I should get a refund in 8-10 days. I contacted the Acer store, and they said they don't do exchanges and that eBay shouldn't have told me so. They said I was welcome to repurchase the monitor, but I refused as its price had gone up by $30.
TLDR: If you plan to purchase two or more monitors from them, ensure you do separate transactions for each.
Sharing my experience with Acer's eBay store on all Acer monitor threads:
If you plan to purchase two or more monitors from them, ensure you do separate transactions for each. I ordered two identical monitors in a single order, and one arrived with a broken pixel. I messaged them, and they insisted I accept a $10 refund to keep the monitor as is. Neither the eBay app nor their website gives you the option to initiate a return or exchange for just one item in a multi-item order. I contacted eBay, and the representative I spoke with initiated an exchange for the faulty monitor.
Three days later, I received a FedEx QR code for the return. Before shipping it back, I contacted eBay again, and a representative confirmed that Acer had accepted the exchange request. The monitor reached their warehouse last week, and I received an email stating I should get a refund in 8-10 days. I contacted the Acer store, and they said they don't do exchanges and that eBay shouldn't have told me so. They said I was welcome to repurchase the monitor, but I refused as its price had gone up by $30.
TLDR: If you plan to purchase two or more monitors from them, ensure you do separate transactions for each.
how good is the monitor that wasn't broken, how is th e picture in 4k ???
Sharing my experience with Acer's eBay store on all Acer monitor threads:If you plan to purchase two or more monitors from them, ensure you do separate transactions for each. I ordered two identical monitors in a single order, and one arrived with a broken pixel. I messaged them, and they insisted I accept a $10 refund to keep the monitor as is. Neither the eBay app nor their website gives you the option to initiate a return or exchange for just one item in a multi-item order. I contacted eBay, and the representative I spoke with initiated an exchange for the faulty monitor. Three days later, I received a FedEx QR code for the return. Before shipping it back, I contacted eBay again, and a representative confirmed that Acer had accepted the exchange request. The monitor reached their warehouse last week, and I received an email stating I should get a refund in 8-10 days. I contacted the Acer store, and they said they don't do exchanges and that eBay shouldn't have told me so. They said I was welcome to repurchase the monitor, but I refused as its price had gone up by $30.TLDR: If you plan to purchase two or more monitors from them, ensure you do separate transactions for each.
Had the same problem and they sent one of the monitors much lower grade and offered me $15
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If you plan to purchase two or more monitors from them, ensure you do separate transactions for each. I ordered two identical monitors in a single order, and one arrived with a broken pixel. I messaged them, and they insisted I accept a $10 refund to keep the monitor as is. Neither the eBay app nor their website gives you the option to initiate a return or exchange for just one item in a multi-item order. I contacted eBay, and the representative I spoke with initiated an exchange for the faulty monitor.
Three days later, I received a FedEx QR code for the return. Before shipping it back, I contacted eBay again, and a representative confirmed that Acer had accepted the exchange request. The monitor reached their warehouse last week, and I received an email stating I should get a refund in 8-10 days. I contacted the Acer store, and they said they don't do exchanges and that eBay shouldn't have told me so. They said I was welcome to repurchase the monitor, but I refused as its price had gone up by $30.
TLDR: If you plan to purchase two or more monitors from them, ensure you do separate transactions for each.
If you plan to purchase two or more monitors from them, ensure you do separate transactions for each. I ordered two identical monitors in a single order, and one arrived with a broken pixel. I messaged them, and they insisted I accept a $10 refund to keep the monitor as is. Neither the eBay app nor their website gives you the option to initiate a return or exchange for just one item in a multi-item order. I contacted eBay, and the representative I spoke with initiated an exchange for the faulty monitor.
Three days later, I received a FedEx QR code for the return. Before shipping it back, I contacted eBay again, and a representative confirmed that Acer had accepted the exchange request. The monitor reached their warehouse last week, and I received an email stating I should get a refund in 8-10 days. I contacted the Acer store, and they said they don't do exchanges and that eBay shouldn't have told me so. They said I was welcome to repurchase the monitor, but I refused as its price had gone up by $30.
TLDR: If you plan to purchase two or more monitors from them, ensure you do separate transactions for each.
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