Arc'teryx Atom Insulated Hoody - Men's, Vitality/Soulsonic, Dynasty, Euphoria $225.83

oh_dannyboy

Yesterday 06:45 PM

909 Posts

Joined Aug 2006

oh_dannyboyYesterday 06:45 PM

909 Posts

Holy tariffs Batman. I remember when I bought mine (albeit several years ago) for $125 and I thought that was expensive!

1

adalta

Yesterday 06:55 PM

1,238 Posts

Joined Jan 2008

adaltaYesterday 06:55 PM

1,238 Posts

Quote from oh_dannyboy

:

Holy tariffs Batman. I remember when I bought mine (albeit several years ago) for $125 and I thought that was expensive!

I've read the newer versions don't hold up as well as the older versions. How is yours holding up?

oh_dannyboy

Yesterday 07:00 PM

909 Posts

Joined Aug 2006

oh_dannyboyYesterday 07:00 PM

909 Posts

Quote from adalta

:

I've read the newer versions don't hold up as well as the older versions. How is yours holding up?

It's still doing pretty good. It was one of my daily wears when I was living in NorCal. But now that I'm in SoCal, I hardly wear it due to the weather. I do use it as a midlayer when I'm skiing and it's done a good job of that. My Arcteryx SV Alpha on the other hand.... the seam tapes have all shredded and I'm just disappointed in the way Arcteryx isn't standing behind their product. They lost me as a customer which is disappointing because I thought I had found my forever brand.

3

adalta

Yesterday 07:25 PM

1,238 Posts

Joined Jan 2008

adaltaYesterday 07:25 PM

1,238 Posts

I've heard great things about Arcteryx. Sorry to hear about the customer support. At that price, there are greater expectations. This brand is usually out of my price range but I've had really good experience with OR/MtnEquip/some MtnHW and they fit my price range better.

Tsaichun

Yesterday 07:39 PM

199 Posts

Joined Oct 2005

TsaichunYesterday 07:39 PM

199 Posts

Arcteryx is no longer the brand that I buy anymore. I used to believe they stand behind their product till I have to use. I bought one jacket earlier for my Iceland trip. The zipper is crazily is hard to operate. I almost have to damage the zipper under crazy wind. After I went back from the trip, I contacted their support. I was expecting a decent customer service to take care of my jacket. After all, I just bought it like one month ago. It turns out they don't care about their customer after you purchased it. It's a $500+ jacket. They only told me either you ship the jacket in and they will replace the zipper by the damaging way. They will kill the original zipper and put a new one in or they ship the zipper and I damage it by myself and apply it back. After that, I stop buying their product. With that price, I can pick other way better quality items with better service. I own few thousands dollars of Arcteryx products. Their service turn south badly after they got bought by Chinese company. No more Arcteryx for me anymore.

1

PineappleDevil

Today 01:47 AM

242 Posts

Joined Jan 2008

PineappleDevilToday 01:47 AM

242 Posts

Quote from Tsaichun

:

Arcteryx is no longer the brand that I buy anymore. I used to believe they stand behind their product till I have to use. I bought one jacket earlier for my Iceland trip. The zipper is crazily is hard to operate. I almost have to damage the zipper under crazy wind. After I went back from the trip, I contacted their support. I was expecting a decent customer service to take care of my jacket. After all, I just bought it like one month ago. It turns out they don't care about their customer after you purchased it. It's a $500+ jacket. They only told me either you ship the jacket in and they will replace the zipper by the damaging way. They will kill the original zipper and put a new one in or they ship the zipper and I damage it by myself and apply it back. After that, I stop buying their product. With that price, I can pick other way better quality items with better service. I own few thousands dollars of Arcteryx products. Their service turn south badly after they got bought by Chinese company. No more Arcteryx for me anymore.

what is the "damaging way" of replacing a zipper?

SlickSweater6980

Today 02:05 AM

1 Posts

Joined Apr 2023

SlickSweater6980Today 02:05 AM

1 Posts

Highly recommend Norrona over Arc'teryx if you're looking for higher end/quality snow gear, especially with the drop in recent Arc'teryx quality

Slickdealoholic

Today 03:10 AM

645 Posts

Joined Nov 2008

SlickdealoholicToday 03:10 AM

645 Posts

Anyone try Ibex products?

nic_kobe_08

Today 03:48 AM

651 Posts

Joined May 2015

nic_kobe_08Today 03:48 AM

651 Posts

Quote from Tsaichun

:

Arcteryx is no longer the brand that I buy anymore. I used to believe they stand behind their product till I have to use. I bought one jacket earlier for my Iceland trip. The zipper is crazily is hard to operate. I almost have to damage the zipper under crazy wind. After I went back from the trip, I contacted their support. I was expecting a decent customer service to take care of my jacket. After all, I just bought it like one month ago. It turns out they don't care about their customer after you purchased it. It's a $500+ jacket. They only told me either you ship the jacket in and they will replace the zipper by the damaging way. They will kill the original zipper and put a new one in or they ship the zipper and I damage it by myself and apply it back. After that, I stop buying their product. With that price, I can pick other way better quality items with better service. I own few thousands dollars of Arcteryx products. Their service turn south badly after they got bought by Chinese company. No more Arcteryx for me anymore.

Once they made it and got rich (sold to the Chinese), they don't give a F about their customers anymore, cuz suckers will keep on buying

nic_kobe_08

Today 03:50 AM

651 Posts

Joined May 2015

nic_kobe_08Today 03:50 AM

651 Posts

Quote from oh_dannyboy

:

Holy tariffs Batman. I remember when I bought mine (albeit several years ago) for $125 and I thought that was expensive!

It ain't no tariff lol, it's called "sold to the Chinese and let's hike prices 300% and suckers will still pay"

Tsaichun

Today 04:23 AM

199 Posts

Joined Oct 2005

TsaichunToday 04:23 AM

199 Posts

Quote from PineappleDevil

:

what is the "damaging way" of replacing a zipper?

They ask me to use cut the bottom side of plastic piece. Let the original metal piece to slide out. The newly designed metal piece has longer nylon and better structure. After installing it, they ask me to add a small metal hook at the end to prevent zipper sliding out. Can you imaging that is the answer from expansive brand's customer service for a more than $500 dollars jacket with faulty design. Especially, I just bought it for one month. No thank you. My money can be well spend on other brand. No more Arcteryx. Thank you.

Arc'teryx Atom Insulated Hoody - Men's, Vitality/Soulsonic, Dynasty, Euphoria $225.83

$226

$300

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