RIDGID introduces the AC840060 18V MAX Output 6.0 Ah Lithium-Ion Battery (2-Pack). MAX Output batteries facilitate battery and tool communication unleashing the full potential of any RIDGID 18V Brushless Tool providing more power and more runtime. The RIDGID 6.0 Ah MAX Output batteries will provide up to 5X more runtime compared to the 1.5 Ah lithium-ion battery (R870015). Along with improved performance, these batteries are also 23% more compact than the previous model (R8400806). The Advanced Intelligent Electronics in MAX Output batteries enable users to power through the most demanding applications on the jobsite. RIDGIDs internal design is specifically engineered to prolong battery life by protecting the battery cells from extreme jobsite conditions. The durable pack design is constructed to endure the toughest demands. As always, this RIDGID 6.0 Ah MAX Output batteries are 100% compatible with all RIDGID 18V tools. Best of all, these batteries are eligible for the Industry’s Best Lifetime Service Agreement, simply register within 90 days of purchase for FREE Parts, FREE Service, For LIFE. Charger sold separately.
Product SKU:
318211668
UPC:
648846079592
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Model: 18V 6.0 Ah MAX Output Lithium-Ion Batteries (2-Pack)
Deal History
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Even the batteries are covered by the lifetime warranty!
Incorrect.
They're covered by the Lifetime Service Agreement --> this is radically (and legally!) different than a lifetime warranty. You should read that LSA & those other EULAs, some wild stuff in them!
They can choose to not repair it...and should they choose that -- you're up the creek. No reimbursement.
Let's say they do agree to do the replacement....you may be expected to PERSONALLY bring the malfunctioning device to their repair shop of choice -- usually run by a third party they've contracted with. (Read some of those Yelp/Google reviews on that shop they choose, they're a HOOT! You'd be LUCKY if they even fix the issue at all, let alone correctly.)
If you're near a major metro area, you'll probably be OK. If you're not near the Chicagos, New Yawk Cities, or LAs of the country -- fear not, you'll only have to drive to them. Hope you've notified your next of kin before driving to these crime-riddled metropolises. No mailing the tool allowed. For me, it was a nearly 3 hour drive...EACH WAY...to their repair shop.
Factoring in time lost from work/family, cost of fuel, etc.....it was cheaper for me to literally throw the tool into the trash can....and buy a competitor's product.
Last edited by LavenderPickle7682 March 23, 2026 at 04:09 PM.
Our community has rated this post as helpful. If you agree, why not thank FattyMcFatFaceButt
Quote
from LavenderPickle7682
:
Incorrect.
They're covered by the Lifetime Service Agreement --> this is radically (and legally!) different than a lifetime warranty.
They can choose to not repair it, should they choose -- and you're up the creek. No reimbursement. Too bad so sad.
Let's say they do agree to do the replacement....you may be expected to PERSONALLY bring the malfunctioning device to their repair shop of choice -- usually run by a third party they've contracted with. (Read some of those Yelp/Google reviews on that shop they choose, they're a HOOT! You'd be LUCKY if they even fix the issue at all, let alone correctly.)
If you're near a major metro area, you'll probably be OK. If you're not near the Chicagos, New Yawk Cities, or LAs of the country -- fear not, you'll only have to drive to them. No mailing the tool allowed. For me, it was a nearly 3 hour drive...EACH WAY...to their repair shop.
Factoring in time lost from work/family, cost of fuel, etc.....it was cheaper for me to literally throw the tool into the trash can....and buy a competitor's product.
I've done the lifetime thing a few times now. I've had a radically different experience. I have a 1/2 impact wrench right now being serviced. they paid for a pre shipping label to get the tool from me to them (a 2100 mile journey cross country!). They pay shipping back to you. Worst is they decide it's normal wear and tear (hasn't happened yet) or you get an identical new one, or an upgraded one because the old versions are not available.
Now, if you randomly drop your tool 20 feet off a roof and it breaks or falls into a pool, etc....good luck, but for things that have just stopped working on their own it seems like they just send new tools out.
Last edited by FattyMcFatFaceButt March 23, 2026 at 02:41 PM.
Our community has rated this post as helpful. If you agree, why not thank k43kf0
Quote
from LavenderPickle7682
:
Incorrect.
They're covered by the Lifetime Service Agreement --> this is radically (and legally!) different than a lifetime warranty.
They can choose to not repair it, should they choose -- and you're up the creek. No reimbursement. Too bad so sad.
Let's say they do agree to do the replacement....you may be expected to PERSONALLY bring the malfunctioning device to their repair shop of choice -- usually run by a third party they've contracted with. (Read some of those Yelp/Google reviews on that shop they choose, they're a HOOT! You'd be LUCKY if they even fix the issue at all, let alone correctly.)
If you're near a major metro area, you'll probably be OK. If you're not near the Chicagos, New Yawk Cities, or LAs of the country -- fear not, you'll only have to drive to them. No mailing the tool allowed. For me, it was a nearly 3 hour drive...EACH WAY...to their repair shop.
Factoring in time lost from work/family, cost of fuel, etc.....it was cheaper for me to literally throw the tool into the trash can....and buy a competitor's product.
All you need to do is go online and file a claim, print return label and return the battery. One week later, you will get a new battery, simple as that. Assuming you registered the battery within 90 days.
All you need to do is go online and file a claim, print return label and return the battery. One week later, you will get a new battery, simple as that. Assuming you registered the battery within 90 days.
That's 100% not the experience I've had. But this was around a decade ago, so I gave up on them for a while.
All you need to do is go online and file a claim, print return label and return the battery. One week later, you will get a new battery, simple as that. Assuming you registered the battery within 90 days.
Same experience for me. Got the prepaid label, shipped from east to west coast. Got a notification that they are sending me a new drill since the old one no longer powers up. Last year I had a flash light stopped working and the process was similar. Been happy with warranty process so far
I had to replaced 2 Rigid batteries and processes were efficient. After registered within 90 days, battery shorted, go online file claim, retrieve label and ship in the defective battery; within a week I got a new battery. I'm converting most of my tools over to Rigid now from Dewalt, too expensive to replaced unless you work in construction full time.
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After you register for the LSA, do go back and check if it is processed / approved. I currently have "LSA Pending" for the last 5 orders I made. The older one is from December 2025. Today is 3/24/2026 and it is still pending. I called them today and they promised to fix it. I will check tomorrow again.
In addition I have few other purchases that have just the 3-year warranty. All of them are suppose to be LSA and I registered the tool the within days of purchase. They promised to fix these too - I will be sure to check again tomorrow.
After you register for the LSA, do go back and check if it is processed / approved. I currently have "LSA Pending" for the last 5 orders I made. The older one is from December 2025. Today is 3/24/2026 and it is still pending. I called them today and they promised to fix it. I will check tomorrow again.In addition I have few other purchases that have just the 3-year warranty. All of them are suppose to be LSA and I registered the tool the within days of purchase. They promised to fix these too - I will be sure to check again tomorrow.
I had a few pending since December. I tried calling them and finally just emailed them and they fixed it all that same day.
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9 Comments
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They're covered by the Lifetime Service Agreement --> this is radically (and legally!) different than a lifetime warranty. You should read that LSA & those other EULAs, some wild stuff in them!
They can choose to not repair it...and should they choose that -- you're up the creek. No reimbursement.
Let's say they do agree to do the replacement....you may be expected to PERSONALLY bring the malfunctioning device to their repair shop of choice -- usually run by a third party they've contracted with. (Read some of those Yelp/Google reviews on that shop they choose, they're a HOOT! You'd be LUCKY if they even fix the issue at all, let alone correctly.)
If you're near a major metro area, you'll probably be OK. If you're not near the Chicagos, New Yawk Cities, or LAs of the country -- fear not, you'll only have to drive to them. Hope you've notified your next of kin before driving to these crime-riddled metropolises. No mailing the tool allowed. For me, it was a nearly 3 hour drive...EACH WAY...to their repair shop.
Factoring in time lost from work/family, cost of fuel, etc.....it was cheaper for me to literally throw the tool into the trash can....and buy a competitor's product.
Our community has rated this post as helpful. If you agree, why not thank FattyMcFatFaceButt
They're covered by the Lifetime Service Agreement --> this is radically (and legally!) different than a lifetime warranty.
They can choose to not repair it, should they choose -- and you're up the creek. No reimbursement. Too bad so sad.
Let's say they do agree to do the replacement....you may be expected to PERSONALLY bring the malfunctioning device to their repair shop of choice -- usually run by a third party they've contracted with. (Read some of those Yelp/Google reviews on that shop they choose, they're a HOOT! You'd be LUCKY if they even fix the issue at all, let alone correctly.)
If you're near a major metro area, you'll probably be OK. If you're not near the Chicagos, New Yawk Cities, or LAs of the country -- fear not, you'll only have to drive to them. No mailing the tool allowed. For me, it was a nearly 3 hour drive...EACH WAY...to their repair shop.
Factoring in time lost from work/family, cost of fuel, etc.....it was cheaper for me to literally throw the tool into the trash can....and buy a competitor's product.
Now, if you randomly drop your tool 20 feet off a roof and it breaks or falls into a pool, etc....good luck, but for things that have just stopped working on their own it seems like they just send new tools out.
Our community has rated this post as helpful. If you agree, why not thank k43kf0
They're covered by the Lifetime Service Agreement --> this is radically (and legally!) different than a lifetime warranty.
They can choose to not repair it, should they choose -- and you're up the creek. No reimbursement. Too bad so sad.
Let's say they do agree to do the replacement....you may be expected to PERSONALLY bring the malfunctioning device to their repair shop of choice -- usually run by a third party they've contracted with. (Read some of those Yelp/Google reviews on that shop they choose, they're a HOOT! You'd be LUCKY if they even fix the issue at all, let alone correctly.)
If you're near a major metro area, you'll probably be OK. If you're not near the Chicagos, New Yawk Cities, or LAs of the country -- fear not, you'll only have to drive to them. No mailing the tool allowed. For me, it was a nearly 3 hour drive...EACH WAY...to their repair shop.
Factoring in time lost from work/family, cost of fuel, etc.....it was cheaper for me to literally throw the tool into the trash can....and buy a competitor's product.
All you need to do is go online and file a claim, print return label and return the battery. One week later, you will get a new battery, simple as that. Assuming you registered the battery within 90 days.
All you need to do is go online and file a claim, print return label and return the battery. One week later, you will get a new battery, simple as that. Assuming you registered the battery within 90 days.
Sign up for a Slickdeals account to remove this ad.
In addition I have few other purchases that have just the 3-year warranty. All of them are suppose to be LSA and I registered the tool the within days of purchase. They promised to fix these too - I will be sure to check again tomorrow.
Join The Conversation
Share information with the community. Please follow our Community Guidelines and be kind!