Quote from NervousTent9962

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Have you received "Your Order is Canceled Due to Credit Concerns" email?

Because here is my case: Spectrum asked me to verify with driver license 1 hour after placing the order. no email updates and no credit card charge until 2 days later, "Your Order is Canceled Due to Credit Concerns" email showed up.

Yes, eventually same thing happened. Talking with Fraud Prevention Dep. got the green light from there but it sat there another 2 days and then was canceled with the same email message about "Credit concerns". FP said that once they clear it, it goes to "Credit Dep." and they make the final decision there and they do not talk to customers.
This was the 3rd attempt to do my last round on trade-ins this year (funny enough, it was the S25 lines from previous year).
My more-detailed summary below:

1st - in-store opening internet and mobile accounts and doing 2x lines with 2 Moto G 2025 for S26+. The shysters at store also added $40 mid level internet tier instead of lower 100 Mbps for $30 with no WIFI like I asked them. Also mistyped my email address (among some other mistakes) on the mobile side so I was not getting Assurant emails on my second transactions because of it. Asked sale rep to print me the order summary because I was not receiving emails, he printed me only the mobile one, not the internet, no surprise why😆. Called CS and moved to the tier I wanted (took 2 tries because first billing agent "was not seeing" the $30 option for my area....SUUUREEEE).

2nd - 2x Moto G 2025 for S26+ on same 2 lines in-store but they had "no stock" (I really doubt that, I have a feeling they were keeping phones for other/new accounts or fraud prevention already popped up here but he didn't say anything) so they offered to order for shipment to house. I took the option and after chasing stupid FedEx "signature required" delivery I was able to redirect it (they only allow redirect once at least 1 delivery attempt is done). Only some FedEx locations qualify, can't send it to Walgreens or or some other locations with FedEx pick-up locations...then 2 packages somehow got separated 1 arrived 2 days after the other one at pick-up location...complete waste of time. Also, sales douche added 2 warranty addons to new phones ... another shyster move. Called and removed the addons and change my email they messed-up on the first transaction. They had to make a ticket w/Assurant because system was not sending the trade-in emails. Super nice guy from technical support called me same day and resolved first 1 offer and then 2nd one shortly after (2nd one had more issues he had to reach out to Assurant directly).

3rd - tried doing trades for last year S25 and S25U and computer told him regarding possible fraud (he didn't tell me at first and went behind a door to see a manager but I could see it on his face and I know it always freaks them out from previous years 🤣). So he offered me to do another online shipment but I refused, then he told be about the fraud message on the computer and told me I'm still eligible to the offer for shipment/online if I want and told me to call fraud prevention to check with them if any issues exist for in-store and also gave me their email. I called and agent checked with FP and they told me they see no issues on my account. Then I tried ordering myself online and it didn't let me and told me to call the number, then I placed the order with CS over the phone. Then for a few days there was no movement so I called CS and they could not see anything wrong, then eventually I asked for FP and they told me there was an email I should have gotten to upload ID. The system never sent it, then they resent it and I was able to submit it. Then called the next day and the FP agent was able to check on it and process it further. She told me that it shouldn't be long (few hours at most) until I get order confirmation email. Didn't get anything by end of day so I called in to FP again ... and that's when the guy confirmed that FP did their part and now it's at their Credit Dep. and they do not talk to customers. and I should get a status update from them shortly one way or the other. Then I got the order cancellation email next day due to "...credit concerns"...😂.

So the conclusion is: Many in-store staff I encountered are shysters and add unnecessary items when being told exactly what you want and nothing more for extra commissions. Always ask to check pricing on-screen before the order since they do not print out receipts and everything is "emailed", which is not true. This year's 1 week deal was massively nerfed (compared to previous years that lasted for a month or more) since now you cannot up-trade same line S26 to S26 or S26P or S26U and this year it was completely random when people were being flagged by the system (previous years it was 4-5 transactions in-store) until online ordering was required. Similarly, even after dealing with FP, it was a waste of time. Due to shyster behavior and crap "fraud/credit" system I'll be canceling everything after phones unlock. I was going to keep the internet but I don't feel like I want to support company that creates such stupid hurdles and have shyster sales staff, not to mention doing some schemes with sales tax and not returning all of it like they should/did previously. I'll make sure to provide feedback if they give me a link or ask about it.
Deal on paper 9/10; Deal with all the obstacles and wasted time 4-5/10.

Spectrum Internet Customers: 256GB Samsung Galaxy S26+

Free w/ Eligible Trade-in & New Line

$700

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