Unlocking your mobile wireless device
When purchasing a mobile device from a wireless carrier, the device is generally programmed to operate only on that carrier's network. To use the mobile device on with service from another carrier, it must first be unlocked.
We're committed to providing you with clear information about unlocking your mobile device.
If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking and to unlock the device. To unlock a mobile wireless device which was not sold or authorized by Metro by T-Mobile, you will need to contact the mobile carrier, manufacturer, or retailer that sold you the device.
Metro by T-Mobile's approach to device unlocking
Once a device becomes eligible for unlocking (eligibility requirements are described below), it will automatically be remotely unlocked within two business days by Metro by T-Mobile.
Some devices cannot be remotely unlocked by Metro by T-Mobile. In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible. The notification will explain the next steps to take to complete the unlock process.
If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, click here.
Unlock eligibility requirements
We unlock mobile devices that meet the following eligibility criteria free of charge:
- The device must be purchased from Metro by T-Mobile.
- The device must not be reported as lost, stolen or blocked.
- Three hundred sixty-five (365) days must have passed since the device's activation date.
Military exceptions
Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please Contact us at 888-863-8768 for more details.
https://www.metrobyt-mobile.com/t...ock-policy
Top Comments
Here's a.... well, not better, but DIFFERENT option:
source: https://thedroidguy.com/how-to-un...ne-1097252
"Exceptions for Early Unlocking
If the device has been activated for less than 365 days, the following conditions apply:
The account associated with the device must have had over $100 in refills during that period for each line active on the account.
The device must have been active on the network for more than 14 days since purchase."
Also, I've tested this and I'd like to throw it out there that moving between subsets of MVNOs works without unlocking. DIdint used to, but a few years ago it did. Like, if you have metro but want to switch to idk, Family plan by walmart, as long as it's the T-mobile service subset, works fine. You usually need to get a new sim, but it's a negligible cost, e-sims are free.
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176 Comments
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I'm trying to get the Moto G Stylus 2025 (new number) which is supposed to be a $0 freebie, but the system automatically forces the plan to $30 and jacks the phone price up to $109.99 (due today $139 total).
I also tested adding the Moto Edge 2025 with a GV port-in, same glitch—it forces the $30 plan and drops the phone discount, showing $99.99 for the device.
Is this because my 1st line is too new and hasn't settled in the system yet?
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I just activated my 1st line about 30 mins ago and immediately tried to add a 2nd line.
I'm trying to get the Moto G Stylus 2025 (new number) which is supposed to be a $0 freebie, but the system automatically forces the plan to $30 and jacks the phone price up to $109.99 (due today $139 total).
I also tested adding the Moto Edge 2025 with a GV port-in, same glitch—it forces the $30 plan and drops the phone discount, showing $99.99 for the device.
Is this because my 1st line is too new and hasn't settled in the system yet?
Sign up for a Slickdeals account to remove this ad.
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Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!