Joined Jan 2008
the Drunken Snowman
Forum Thread
I was just a victim of credit card fraud
February 15, 2011 at
08:37 AM
in
Rant
Last night before bed I checked my email and chase sent me something saying they declined a 59.99 charge from some place. I called them up, and apparently there was a 34.99 charge right after that, and another 34.99 charge from a different company, and they were using my old exp date. They gave me 800 numbers for both companies and I called them up.
The first couldn't tell me what was attempted because it was in the decline list, but she gave me the ip (in Louisiana) and email ([email protected]) used. This obviously was not me. Called the second company and they wouldn't give me any specific information, but they did say "I" tried to buy a sub to blacksonblondes.
Called chase back, confirmed all this stuff w/them, they cancelled my account, are sending a new card w/in 24/48 hours, an envelope from their fraud department which I will use to communicate w/them and/or open my own case against whoever did this, and are contacting all 3 credit bureaus to make sure nothing bad is on my report.
I have to say.. the way chase dealt w/it was pretty awesome. They were quick, knowledgeable, everything.
The first couldn't tell me what was attempted because it was in the decline list, but she gave me the ip (in Louisiana) and email ([email protected]) used. This obviously was not me. Called the second company and they wouldn't give me any specific information, but they did say "I" tried to buy a sub to blacksonblondes.
Called chase back, confirmed all this stuff w/them, they cancelled my account, are sending a new card w/in 24/48 hours, an envelope from their fraud department which I will use to communicate w/them and/or open my own case against whoever did this, and are contacting all 3 credit bureaus to make sure nothing bad is on my report.
I have to say.. the way chase dealt w/it was pretty awesome. They were quick, knowledgeable, everything.
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I've had a double-charge happen once and my account get stolen once. Both times I called the CC company, after some time on the phone, everything was resolved, I didn't have to go chasing ghosts. I think chase made you work, bad CS
Actually I feel fine. I don't feel violated at all, just intrigued a bit as I want to figure out who did it and how the got my information (the hacker in me wants to track the person down for fun). That and pass on all the information I can in the event that someone actually suffered damages. The first place I called said there was a lot of recent activity by that IP address, so I know for a fact it wasn't just me that he was hitting.
EDIT: and yeah, I've had them call/send emails about odd charges before.. no problem. I'm not saying that was the "stellar service" part.. I'm saying the fact that they answered w/in 2 rings, I was talking to someone w/no wait time, they had numbers for me to call immediately, checked other recent purchases, made sure VALID purchases went through before they canceled my account, talked to the credit bureau, and are sending a new card free of charge w/their fastest shipping that was fairly impressive.
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Does BQ know about this?
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Does BQ know about this?