Joined Dec 2007
L2: Beginner
Forum Thread
A little respect and understanding for coupon sellers please
May 3, 2011 at
06:50 AM
in
Chat
(2)
I have seen a lot of coupon seller bashing around SD and I feel I need to say something. First of all, no seller is 100% perfect all the time. We are humans and we do make mistakes. The good ones do their best to make things right.
Second of all, I know that a lot of buyers feel their order should go out asap. So do we. I don't think any buyer actually understands the amount of work that goes in to coupon clipping. It takes about 1 hour to sort 100 inserts. Longer if it is a huge one. So, if there is 3 inserts, 600 of each. It takes approx 18 hours just to sort them. Then, you have to cut them. Some are on double pages (on the spine), which has to be cut by hand. I personally work these hours to get orders done on an average week. Saturday, 8 am - 6 or 7pm (listing, pictures). Sunday, 9am-7 or 8pm sorting and cutting. Monday 7:45am to roughly 12 midnight filling orders. Tuesday, 7:45am - 5 to 6pm. This is just to get weekend orders out. That is roughly 49 hours in 4 days. If your order doesn't go out for 2 days, it isn't because we don't care or are being lazy. I know, I do as much as humanely possible until it is all mailed. If you buy on Sunday, it maybe Wednesday until it goes out because there are 300+ orders in front of you. If you order from any other business on the internet, it will be at least 2 days before they ship it. (I.E. Wal-mart, Target, Toys r Us). These are companies with thousands of employees. I do not understand the assumption that we shouldn't get the same amount of time, when there is only 1 or 2 people filling orders. We do not have large office spaces with 10, 20 or 30 people working. I don't want anyone to have the assumption that all of Saturday and Sunday orders go out Monday. I posted this on my site. It is absolutely impossible.
Also, we all have families of our own. We do work from home but dinners still have to be made, kids have to get to school, laundry has to be done, dishes, baths...etc. We are stay at home moms just like you. We use coupons just like you. I honestly just want the same understanding any buyer would want for themselves. I do everything in my power to make my customers happy, and I feel I am very good at what I do.
If any of this seems unacceptable or unreasonable, then, my apologies but I am not the clipper for you. Thanks for reading.
Lorihas3kids
Second of all, I know that a lot of buyers feel their order should go out asap. So do we. I don't think any buyer actually understands the amount of work that goes in to coupon clipping. It takes about 1 hour to sort 100 inserts. Longer if it is a huge one. So, if there is 3 inserts, 600 of each. It takes approx 18 hours just to sort them. Then, you have to cut them. Some are on double pages (on the spine), which has to be cut by hand. I personally work these hours to get orders done on an average week. Saturday, 8 am - 6 or 7pm (listing, pictures). Sunday, 9am-7 or 8pm sorting and cutting. Monday 7:45am to roughly 12 midnight filling orders. Tuesday, 7:45am - 5 to 6pm. This is just to get weekend orders out. That is roughly 49 hours in 4 days. If your order doesn't go out for 2 days, it isn't because we don't care or are being lazy. I know, I do as much as humanely possible until it is all mailed. If you buy on Sunday, it maybe Wednesday until it goes out because there are 300+ orders in front of you. If you order from any other business on the internet, it will be at least 2 days before they ship it. (I.E. Wal-mart, Target, Toys r Us). These are companies with thousands of employees. I do not understand the assumption that we shouldn't get the same amount of time, when there is only 1 or 2 people filling orders. We do not have large office spaces with 10, 20 or 30 people working. I don't want anyone to have the assumption that all of Saturday and Sunday orders go out Monday. I posted this on my site. It is absolutely impossible.
Also, we all have families of our own. We do work from home but dinners still have to be made, kids have to get to school, laundry has to be done, dishes, baths...etc. We are stay at home moms just like you. We use coupons just like you. I honestly just want the same understanding any buyer would want for themselves. I do everything in my power to make my customers happy, and I feel I am very good at what I do.
If any of this seems unacceptable or unreasonable, then, my apologies but I am not the clipper for you. Thanks for reading.
Lorihas3kids
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