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Forum Thread

ABC new honor walmart price mistake?

144 621 November 6, 2013 at 11:41 AM in Other (3)
read this http://abcnews.go.com/Business/wa...d=20804317

When asked if the company will honor items sold to customers at the mistakenly low prices, Jariwala said the company is "still working through those details."

and this http://www.turnto23.com/money/con...ite-hacked

While United Airlines recently honored some $10 tickets offered by mistake on its site, a retailer does not have to honor an error, especially if it is the result of hacking.

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Joined Nov 2003
The original gay....
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HeyLookItsMe
11-07-2013 at 11:28 AM.
11-07-2013 at 11:28 AM.
Quote from zolttt :
you linked me to a post about "the customer is always right"... is wrong. Which to me would imply that you think my argument is the customer is always right... I guess that was silly of me and I apologize.

They have no obligation is correct, but they do make people happy by selling cheap shit... most of it is cheap shit which is why it costs so little.... The fact that I have to explain my point again makes me want to forget how to type.

CHEAP NATIONWIDE ADVERTISING!!!!!!!! if you were some company in bumblefark iowa that ran an appliance store... and you sold 30,000 dollars worth of merchandise that should have cost 75,000 because of a mistake and the news picked up your story and people started buying your shit... that is worth way more than the 45k hit. Does walmart need more publicity ? no, do they need more sales? yes... they always do.
but as has been stated repeatedly, walmart doesn't need advertising, and they do not need goodwill because the people who don't get their "amazing great deal on the 2k$ tv" will still shop there

the appliance guy needs the advertising because they aren't a world brand
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Free hugs!
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uniquename
11-07-2013 at 11:30 AM.
11-07-2013 at 11:30 AM.
Quote from zolttt :
point to my tears... I'll wait.
Your tears? Did I ever say you were crying? I said I was not. Yet you took it personally...maybe you do have tear stains.
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zolttt
11-07-2013 at 11:31 AM.
11-07-2013 at 11:31 AM.
Quote from uniquename :
Your tears? Did I ever say you were crying? I said I was not. Yet you took it personally...maybe you do have tear stains.
Love the "I said I wasn't doing this while talking about a topic brought up my someone else, and then when I get called out on it I said "did I say that"?" argument.
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Joined Feb 2011
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zolttt
11-07-2013 at 11:41 AM.
11-07-2013 at 11:41 AM.
Quote from HeyLookItsMe :
but as has been stated repeatedly, walmart doesn't need advertising, and they do not need goodwill because the people who don't get their "amazing great deal on the 2k$ tv" will still shop there

the appliance guy needs the advertising because they aren't a world brand
You are 100% correct, but again need does not dictate whether it is a good move or not. Walmart is still doing goodwill by giving out 10 dollars to everyone that placed an order.

In regards to appliance man, not everyone is born a world brand... and taking advantage of things like this can get you there (the fake situation). And you are right, maybe walmart doesnt need to, and they are lazy... and cater to the "cheap" demographic so this works for them. But to me a higher end brand would have ran with this.

I think you are getting me on your side, but it is because of what walmart is as a brand, instead of them being a world brand if that makes sense.
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Joined Jan 2007
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uniquename
11-07-2013 at 11:42 AM.
11-07-2013 at 11:42 AM.
Quote from zolttt :
Love the "I said I wasn't doing this while talking about a topic brought up my someone else, and then when I get called out on it I said "did I say that"?" argument.

Love how you used a bunch of words in English, and failed to make any sense.
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Joined Nov 2003
The original gay....
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HeyLookItsMe
11-07-2013 at 11:44 AM.
11-07-2013 at 11:44 AM.
Quote from zolttt :
You are 100% correct, but again need does not dictate whether it is a good move or not. Walmart is still doing goodwill by giving out 10 dollars to everyone that placed an order.

In regards to appliance man, not everyone is born a world brand... and taking advantage of things like this can get you there (the fake situation). And you are right, maybe walmart doesnt need to, and they are lazy... and cater to the "cheap" demographic so this works for them. But to me a higher end brand would have ran with this.

I think you are getting me on your side, but it is because of what walmart is as a brand, instead of them being a world brand if that makes sense.
Facepalm you should never run a business.... its unfair to say what they should have done because you don't know the numbers behind it. What if they would have suffered a 2 billion dollar loss as a result of the problem? unless we get hard numbers all we know is they were selling things at a loss....

if it were a hundred thousand then sure they could absorb it without any problem but we don't know any facts
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zolttt
11-07-2013 at 11:51 AM.
11-07-2013 at 11:51 AM.
Quote from HeyLookItsMe :
Facepalm you should never run a business.... its unfair to say what they should have done because you don't know the numbers behind it. What if they would have suffered a 2 billion dollar loss as a result of the problem? unless we get hard numbers all we know is they were selling things at a loss....

if it were a hundred thousand then sure they could absorb it without any problem but we don't know any facts
well again this goes back to my main point, where I don't think they should have honored every mistake and every order. I don't want to run a business, but being in marketing having a chance to have an entire country talk about you in a positive light is something every company dreams of... and they had a chance to have that for again what could have been pennies on the dollar for them if handled correctly.

Giving everyone every sale and causing a circus would not be as beneficial.

This is not to say that the plan would have even worked but they took a serious hit anyway as many people were able to get their items (allegedly), so that is the whole reason I started this conversation... they could have embraced this a little more instead of lying to customers and giving people 10 dollars.
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FeedMeAlmonds
11-07-2013 at 11:56 AM.
11-07-2013 at 11:56 AM.
Quote from zolttt :
I don't want to run a business, but being in marketing having a chance to have an entire country talk about you in a positive light....
shake head
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Joined Nov 2003
The original gay....
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HeyLookItsMe
11-07-2013 at 12:29 PM.
11-07-2013 at 12:29 PM.
Quote from zolttt :
I don't want to run a business, but being in marketing having a chance to have an entire country talk about you in a positive light is something every company dreams of... and they had a chance to have that for again what could have been pennies on the dollar for them if handled correctly.

Giving everyone every sale and causing a circus would not be as beneficial. .
1) how do you decide who gets it and who doesn't without causing even more problems

2) if they wanted people to talk about them in a positive light there are better ways they can do that.... like onshoring manufacturing of goods or increasing their pay to employees from minimum wage to a living wage, or offering all employees health insurance regardless of the number of hours they work
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Joined Jul 2009
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iamiamian
11-07-2013 at 12:37 PM.
11-07-2013 at 12:37 PM.
How can anyone think honoring the price mistake would be good for any major online retailer is beyond me Confused Did anyone really expect these price mistakes to go to fulfillment? Maybe like 5 or 6 years ago, when the online retail was in its infancy, but now you would have to be extremely lucky to have a price mistake order actually go through.

And what does honoring the price mistake actually accomplish? That you're incompetent? Create loyalty? Seriously?
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Maleficent
11-07-2013 at 12:38 PM.
11-07-2013 at 12:38 PM.
Quote from uniquename :
Love how you used a bunch of words in English, and failed to make any sense.
laugh out loud
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zolttt
11-07-2013 at 12:54 PM.
11-07-2013 at 12:54 PM.
Quote from HeyLookItsMe :
1) how do you decide who gets it and who doesn't without causing even more problems

2) if they wanted people to talk about them in a positive light there are better ways they can do that.... like onshoring manufacturing of goods or increasing their pay to employees from minimum wage to a living wage, or offering all employees health insurance regardless of the number of hours they work
well its obvious you are overlooking my simple hindsight point with semantics; who gets the items is irrelevant to the overall idea. And proving my other point (which agrees with you) that walmart may not be interested because of their business model... not because it's a large company that does not need to do it.

This is not a change of their business plan for the future, just a different way of handling what happened yesterday... everything goes back to normal the next day. Although I do agree with what you are saying, but I am not trying to change walmart.
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zolttt
11-07-2013 at 01:09 PM.
11-07-2013 at 01:09 PM.
Quote from uniquename :
Love how you used a bunch of words in English, and failed to make any sense.
Pray
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vaultaddict
11-07-2013 at 01:09 PM.
11-07-2013 at 01:09 PM.
Quote from uniquename :
Love how you used a bunch of words in English, and failed to make any sense.

a perfect fit here!
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HeyLookItsMe
11-07-2013 at 01:11 PM.
11-07-2013 at 01:11 PM.
Quote from Foreveryours :
How can anyone think honoring the price mistake would be good for any major online retailer is beyond me Confused Did anyone really expect these price mistakes to go to fulfillment? Maybe like 5 or 6 years ago, when the online retail was in its infancy, but now you would have to be extremely lucky to have a price mistake order actually go through.

And what does honoring the price mistake actually accomplish? That you're incompetent? Create loyalty? Seriously?
yay Iagree
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